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About

Built for operational efficiency. Designed for team collaboration. Viewabo makes technical support easier and faster by making a phone camera become your eyes. Connect to customers simply via an SMS link. Customers click on the link to share their smartphone camera so you can solve their issues as if you were there. Why tell customers how to fix their issues when you can show them instead? Annotate on-screen during live video sessions to show them what to do. Freeze-frame the customer’s video at any time to get a clearer view and see more details, making it easier to collaborate toward a resolution. Save time by sharing how you support. Just a click away to share recordings to collaborate with other teams to reach your goals more efficiently. Viewabo remote visual support transforms frustrating customer experiences into easier diagnosis and faster resolutions with visual cues, making everyone’s lives easier than with traditional support methods.

About

Vizalia is a visual-assistance platform for customer service, after-sales, telesales and contact-center teams, including field-service organizations and BPOs. During a phone call, an agent sends the customer an SMS link that opens in a mobile browser without an app or account. The agent can view the customer's camera feed, annotate it and guide troubleshooting. For telesales, agents share offers, simulations and contracts during the call. Its 3D measurement feature reconstructs a space from smartphone video so agents can take measurements remotely. Vizalia integrates with telephony and CRM tools and provides a REST API. Pricing is based on annual visual-session volume, with unlimited users. The SaaS platform is ISO 27001 certified and hosted in France.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Support teams interested in a solution to make technical support easier and faster

Audience

Customer service, after-sales, telesales, contact-center, field-service and BPO teams supporting customers by phone.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$20 per month
Free Version Not Supported
Free Trial Supported

Pricing

Vizalia charges for an annual volume of visual sessions, paid in advance. Per-session rates decrease at higher volumes, and users are unlimited. The agreement runs for three years, with annual prepayment and an option to exit after the first year with three months' notice. The session volume committed for the first year remains the commitment throughout the term.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Viewabo
Founded: 2014
United States
www.viewabo.com

Company Information

Vizalia
Founded: 2016
France
vizalia.ai

Alternatives

Alternatives

Categories

Categories

Integrations

Aircall Not Supported
Freshdesk Supported
Zendesk Supported

Integrations

Aircall Supported
Freshdesk Not Supported
Zendesk Not Supported
Claim Viewabo and update features and information
Claim Viewabo and update features and information
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Claim Vizalia and update features and information