AWS Wickr

AWS Wickr

Amazon
+
+

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About

Unblu is a privately held Swiss company founded in 2008 that provides financial institutions with the best technology to enrich the digital experience of their customers by extending their customers’ touch points and collaboration capabilities. The Unblu Conversational Platform enables client service agents and visitors to engage, converse, browse & collaborate. Unblu's technology has passed rigorous security reviews and penetration tests at many leading global banks and financial services institutions. Unblu’s Secure Instant Messaging solution help banks provide a WhatsApp experience while remaining compliant. Live Chat is an effective way to provide outstanding customer care and support in real-time. Unblu’s HD Video and Voice solution provides a personalized service that clients will love. Co-Browsing software let agents and advisors collaborate in real-time with customers to discuss opportunities, fill out forms or purchase products online.

About

AWS Wickr is a secure, end-to-end encrypted messaging platform designed for enterprises and government agencies to facilitate confidential communication. It supports text, voice, video, file sharing, and screen sharing with robust data protection and compliance capabilities. AWS Wickr ensures messages are encrypted at rest and in transit, with content expiration and ephemeral messaging features to reduce data retention risks. The platform allows for seamless collaboration while maintaining strict security, privacy, and regulatory standards. It is widely used in industries requiring high levels of confidentiality, such as defense, healthcare, and financial services.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Financial institutions seeking a conversational platform to level up and optimize their digital customer service

Audience

Teams interested in a secure team collaboration space

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$5/user/month
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.8 / 5
ease 5.0 / 5
features 4.8 / 5
design 4.8 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • Super secured app with end-to-end encryption, that even Wickr can't see my data. Because of the security, illegal folks started to abuse it. Now Amazon has put curb on the abuse and promoting as an enterprise grade product with AWS Support.
  • Wickr is an excellent way to get end to end encryption for communicating safely with business associates without worry of your conversations getting intercepted.
  • It's the best internal (inbound) communication tool for SMBs to collaboratively work and communicate using the unified software. The feature I'm using the most is its file transfer and video call. It helped me to stay connected while working remotely.
  • Wickr makes team communication more professional than other tools we tried. It helped every employee to stay on the same page for team collaboration. The file transfer, screen share and instant messaging works great.
  • Wickr application offers multi-platform support. It allows us to communicate and share files with project teams. The video calling quality is clean and works great on bad connections. Instant messaging and voice calling option.

Cons

  • Few integrations - I guess it will grow, now Amazon owns it.
  • Linking with associates can be cumbersome and retrieving past conversations is purposely impossible.
  • Quality of video conferencing is slightly on the lower side
  • Nothing so far we enjoyed Wickr software features.
  • It worked great for me. Nothing to share about cons.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Unblu
Founded: 2008
Switzerland
www.unblu.com

Company Information

Amazon
Founded: 1994
United States
wickr.com

Alternatives

Alternatives

Microsoft Teams

Microsoft Teams

Microsoft
Slack

Slack

Salesforce
Cardina

Cardina

Caldera Labs

Categories

Chatbot Supported
Co-Browsing Supported
Live Chat Supported
Screen Sharing Supported
Video Conferencing Supported

Categories

Screen Sharing Features

Annotations / Drawing Tools Not Supported
Desktop / Browser Sharing Supported
Mobile Screen Sharing Not Supported
Presenter Control Management Not Supported
Remote Control Not Supported
Screen Capture Not Supported
Screen Mirroring Not Supported
Screen Recording Not Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Not Supported
On-Demand Webcasting Not Supported
Presentation Streaming Not Supported
Presentation Tools Not Supported
Private Chat Not Supported
Real-Time Chat Not Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Not Supported
Video Conferencing Supported
Whiteboard Not Supported

Chatbot Features

Call to Action Not Supported
Context and Coherence Not Supported
Human Takeover Not Supported
Inline Media / Videos Not Supported
Machine Learning Not Supported
Natural Language Processing Supported
Payment Integration Not Supported
Prediction Not Supported
Ready-made Templates Not Supported
Reporting / Analytics Not Supported
Sentiment Analysis Not Supported
Social Media Integration Not Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Not Supported
Proactive Chat Not Supported
Screen Sharing Supported
Third Party Integration Not Supported
Transfers / Routing Not Supported
Website Visitor Tracking Not Supported

Screen Sharing Features

Annotations / Drawing Tools Not Supported
Desktop / Browser Sharing Supported
Mobile Screen Sharing Supported
Presenter Control Management Not Supported
Remote Control Not Supported
Screen Capture Not Supported
Screen Mirroring Not Supported
Screen Recording Not Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

Collaboration Features

Brainstorming Supported
Calendar Management Not Supported
Chat / Messaging Supported
Contact Management Not Supported
Content Management Not Supported
Document Management Supported
Project Management Not Supported
Real Time Editing Supported
Task Management Supported
Version Control Not Supported
Video Conferencing Supported

Employee Communication Tools Features

Activity / News Feed Not Supported
Audio / Video Conferencing Supported
Blogs Not Supported
Chat / Messaging Supported
Employee Directory Supported
Event Calendar Not Supported
File Sharing Supported
Knowledge Management Not Supported
Newsletter Management Not Supported
Surveys & Feedback Supported

Internal Communications Features

App Integration Supported
Blogs Not Supported
Chat/Messaging Supported
Email Management Not Supported
Employee Directory Supported
Event Calendar Not Supported
Newsletter Management Not Supported
Photo Gallery Not Supported
Social Sharing Not Supported
Survey Management Not Supported
Telephony Not Supported
Video Chat Supported
Voice Chat Supported

Messaging Features

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Payments Not Supported
Search / Filter Supported
Self-Destructing Messages Supported
Stickers / GIFs Not Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported

Team Chat Features

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Payments Not Supported
Search / Filter Supported
Self-Destructing Messages Supported
Stickers / GIFs Not Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported

Team Communication Features

Activity / News Feed Not Supported
Audio Calls Supported
Calendar Management Not Supported
Chat / Messaging Supported
Discussion Threads Not Supported
File Sharing Supported
Mobile Access Supported
Push Notifications Supported
Search Supported
Surveys & Feedback Not Supported
Task Management Not Supported
Video Conferencing Supported

Web Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

Integrations

Appway Digital Banking Supported
Avaloq Core Supported
Backbase Supported
CREALOGIX Digital Hub Supported
Enghouse Vidyo Supported
Finastra Essence Supported
Google Calendar Not Supported
Kore.ai Supported
Octopus Supported
Puzzel Supported
Rambox Not Supported
Temenos Transact Supported
Verint Community Supported
Zendesk Not Supported
ebankIT Supported

Integrations

Appway Digital Banking Not Supported
Avaloq Core Not Supported
Backbase Not Supported
CREALOGIX Digital Hub Not Supported
Enghouse Vidyo Not Supported
Finastra Essence Not Supported
Google Calendar Supported
Kore.ai Not Supported
Octopus Not Supported
Puzzel Not Supported
Rambox Supported
Temenos Transact Not Supported
Verint Community Not Supported
Zendesk Supported
ebankIT Not Supported
Claim Unblu and update features and information
Claim Unblu and update features and information
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Claim AWS Wickr and update features and information