Audience

For enterprises and governments that want secure communication and flexible federation, protected by end-to-end encryption.

About Element

Element is a secure communications platform built on Matrix: a decentralised and end-to-end encrypted protocol. Bring your teams together, boost productivity and workplace satisfaction, while retaining complete ownership of your data.

Element is a leader in the Forrester Wave: Secure Communications report.

Easily collaborate with your partners, suppliers or clients with video calls and instant messaging: like email for the 21st century. You can even connect your Slack, MS Teams, WhatsApp accounts. On the other hand Element can be closed for high security environments using secure border and cross domain gateways, and even air-gapped deployments.

Being built on Matrix, there is no single point of failure for the network thanks to the decentralised network architecture, making it perfect for mission-critical environments.

Please contact us to explore how your business can benefit from Element.

Pricing

Starting Price:
$5 Per Monthly Active User
Pricing Details:
Flexibility between self-hosted or fully-managed in the cloud, with additional collaboration add-ons and bridges available.
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Element offers API access

Ratings/Reviews - 5 User Reviews

Overall 5.0 / 5
ease 4.6 / 5
features 4.8 / 5
design 4.8 / 5
support 4.8 / 5

Company Information

Element
Founded: 2017
United Kingdom
element.io

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
On-Premises
Training
Documentation
Support
Phone Support
24/7 Live Support
Online

Element Frequently Asked Questions

Q: What kinds of users and organization types does Element work with?
Q: What languages does Element support in their product?
Q: What kind of support options does Element offer?
Q: What other applications or services does Element integrate with?
Q: Does Element have an API?
Q: Does Element have a mobile app?
Q: What type of training does Element provide?
Q: Does Element offer a free trial?
Q: How much does Element cost?
Q: What pricing for support is available for Element?
Q: What pricing for training is available for Element?

Element Product Features

Employee Communication Tools

Audio / Video Conferencing Supported
Chat / Messaging Supported
Employee Directory Supported
File Sharing Supported
Activity / News Feed Not Supported
Blogs Not Supported
Event Calendar Not Supported
Knowledge Management Not Supported
Newsletter Management Not Supported
Surveys & Feedback Not Supported

Internal Communications

App Integration Supported
Chat/Messaging Supported
Email Management Supported
Employee Directory Supported
Social Sharing Supported
Telephony Supported
Video Chat Supported
Voice Chat Supported
Blogs Not Supported
Event Calendar Not Supported
Newsletter Management Not Supported
Photo Gallery Not Supported
Survey Management Not Supported

Messaging

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Search / Filter Supported
Stickers / GIFs Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported
Payments Not Supported
Self-Destructing Messages Not Supported

Team Chat

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Search / Filter Supported
Stickers / GIFs Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported
Payments Not Supported
Self-Destructing Messages Not Supported

Team Communication

Audio Calls Supported
Chat / Messaging Supported
Discussion Threads Supported
File Sharing Supported
Mobile Access Supported
Push Notifications Supported
Search Supported
Video Conferencing Supported
Activity / News Feed Not Supported
Calendar Management Not Supported
Surveys & Feedback Not Supported
Task Management Not Supported

Video Conferencing

Electronic Hand Raising Supported
Mobile Access Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
On-Demand Webcasting Not Supported
Presentation Streaming Not Supported
Record & Playback Ability Not Supported
Whiteboard Not Supported

Web Conferencing

Electronic Hand Raising Supported
Mobile Access Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
On-Demand Webcasting Not Supported
Presentation Streaming Not Supported
Record & Playback Ability Not Supported
Whiteboard Not Supported

Element Additional Categories

Element Verified User Reviews

Write a Review
  • David P.
    SysOps
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "How to provide team collaboration and don't go crazy"

    Edited 2023-01-11

    Pros: Pricing: based on our inquiries and after comparing with the closest competitors, the price was on average 30% lower for the same or better set of options.
    Communication: at every stage, from the presale to the solution of everyday problems, there is always a person who can listen to your question, knows how to help you, what to suggest or find someone who can.
    Design: from the point of view of the code, a very modern project that uses the latest trends in development, does not stop developing and improving.
    from the point of view of design, everything is made as native and understandable for users as possible.
    Security: not one of the few solutions that offers a really high-quality level of security that does not burden users and the system, and does not reduce the functionality of the product itself.
    Features: the system is very amenable to customization and scaling, supports all the platforms we need, and also integrates with all corporate services. Even if a certain tool does not have enough functionality for you, it can be added through a feature request.
    Ease: at the beginning of operating the product, you need to understand the basic logic of the architecture and the principles of operation, but after some time you will feel very comfortable in administration and management.
    Customization: one of the developers said that you can customize anything, but it turned out that it is really so. And that's cool!

    Cons: Due to the high speed of project development, sometimes the documentation does not have time to be updated, which can sometimes be misleading. However, this is easily remedied by communicating with the development team. In the same reason you can sometimes collide with small bugs, usually the fix is ready within a week.

    Overall: We are a product IT company that has grown several times recently. At a certain stage, we realized that different parts of the team use a total of more than 10 solutions to communicate with each other. This made us and the users angry, so we decided to do something about it. The Element gave us the opportunity to close issues with migration to a single solution, provided reliable security in communications within the team, as well as with external partners, and also allowed us to collect information from our corporate systems (git, task tracker, etc.).

    Read More...
  • An Element User
    Sales and Marketing Manager
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Helps to Increase Team Collaboration"

    Posted 2022-12-31

    Pros: Its instant messaging service works flawlessly with hundreds of onboarded co-workers. File or document sharing is very useful. You can share reports and tasks from the same screen. It's available on cross-platform which makes it very practical for team communication.

    Cons: Its user interface makes difficult in its usability.

    Overall: I liked how Element helps to boost team collaboration by enabling a powerful platform to share documents and messages with coworkers. Overall, I highly recommend Element if your team is working remotely and want to increase your collaboration with coworkers then Element is the perfect tool.

    Read More...
  • An Element User
    Senior Project Manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent Team Collaboration tool for Small businesses "

    Posted 2022-11-10

    Pros: Element platform is reliable and easy to use. The UI design is intuitive. Secure and encrypted messaging. Works on any IOS and web platforms. Helps to boost team collaboration in small businesses. Cost-effective enterprise plans.

    Cons: The large file share is not possible on the Element tool.

    Overall: Element is a reliable product for team communication. The usability of this platform is super easy. Its cross-OS platform support gives the ability to use the Element tool on any platform. Overall, it's great for small businesses.

    Read More...
  • Stefan L.
    Consultant
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Secure, distributed chat - Element is one of the best"

    Posted 2021-05-24

    Pros: - simple, intuitive interface
    - strict security
    - Web client, Android client available
    - Active community

    Cons: - strict security (if one forgets password, past secure postings are lost)
    - not as widely known as WA or FBmgr

    Overall: Element is a great client to start using secure, distributed chat networks. Once set up, it works and feels like Signal or Telegram, yet it is not owned by anyone per se. Great community to engage in.

    Read More...
  • A Riot.im User
    Senior Technical Support
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Team communication platform."

    Edited 2020-08-08

    Pros: #1- The Riot.im is available on cross-platform.
    #2- Secure and great privacy features to start instant communications.
    #3- One centralized platform to communicate with the inbound team.

    Cons: #1- We had an overall positive experience with it.

    Overall: We had a great experience with Riot.im. It allows our inbound team to have a centralized and secure platform to communicate. Works seamlessly on mobile phones.

    Read More...
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