UChat

UChat

Smart Link
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About

UChat is a cloud-based platform for building and managing automated conversations across messaging and social channels. It provides a visual flow builder for creating chatbot interactions, automating lead capture, answering common questions, routing requests and following up with contacts. Businesses can manage conversations in a shared inbox and deploy bots across channels such as Facebook Messenger, Instagram, WhatsApp and website chat. The platform includes AI-assisted responses and knowledge-based agents, plus connections to customer and commerce tools. Teams use UChat for customer service, sales and marketing workflows, appointment or order enquiries, and conversational commerce. Its web application is aimed at agencies and businesses that want to design, publish and maintain chat experiences without building each bot from scratch.

About

Zoho SalesIQ is a comprehensive live chat and chatbot platform that provides businesses with website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a single platform, making it a one-stop-shop for businesses looking to improve their customer engagement and overall customer experience. It comes equipped with a patented ring view for visitor identification in real time, lead scoring, built-in audio calling, screen sharing, profanity management, and different types of bots based on your business requirement. From a codeless bot builder to an advanced AI chatbot that can be integrated with OpenAI or Zia, Zoho's in-house LLM, SalesIQ has it all. The platform also includes instant messaging channels that integrate with Instagram, Telegram, WeChat, Line and more so businesses can reach prospects and customers on platforms they already use. SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Businesses and automation agencies using chatbots for customer service, sales, marketing, lead capture and conversational commerce. The Partner offering is aimed at agencies managing branded client workspaces.

Audience

Zoho SalesIQ can be used by businesses of all sizes across all industries. It's the most cost effective live chat and chatbot platform you can ever get.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$0
Prices are in USD. The Free plan is $0/month and includes 1 bot and 200 bot users. Business is $15/month and includes 1 bot, 1,000 bot users and 5 members. Partner is $199/month and includes 5 bots, 10,000 bot users and 5 members. Additional usage and external service charges may apply.
Free Version Supported
Free Trial Supported

Pricing

$0/month
Free: Three operator licenses, track and engage with 10K visitors/month, 100 chat sessions/month

Basic: $10/month/user, track and engage with 50K visitors/month, one custom chatbot, 1,000 chat sessions/month, chat routing

Professional: $17/month/user, unlimited chat sessions, five custom chatbots, track and engage with 100K visitors/month, instant messaging (IM) channels

Enterprise: $25/month/user, track and engage with 200K visitors/month, chat translation, company profile enrichment, 10 custom chatbots, Answer Bot, Autopilot
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.8 / 5
ease 5.0 / 5
features 4.5 / 5
design 4.5 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • When I had Zoho One, and had my site hosted through Zoho Sites, Zoho Sales IQ made a lot of sense for my live chat and contact us software.
  • SalesIQ makes it really easy to talk to visitors on your website. You can set it to send out a ping when visitors perform a specific action to initiate a conversation. I also like that it plugs into Zoho CRM so you can convert visitors into sales leads if you want to.
  • Zoho SalesIQ is a flexible visitor's engagement solution for websites. It provides real agent based and Bot based chat option. SalesIQ provides some of unique features which helps us to stay ahead of our competitors. the features are - - Bot for off hour chat -Supports real agent chat - Geo location of visitors - Tracking the visitors journey on website - Identifies New/Returning customers
  • Zoho SlaesIQ is an incredible client chat platform. It helps to makes the relation between companies and clients. The app is available in cross-platform. It helps in making new customers.

Cons

  • Lack of plugins compatible with the system was the largest con.
  • The mobile app has a long delay from the point when the user pings the chat and to when it actually rings on your phone.
  • SalesIQ is very effective tool to provide good user interaction with having a deeper insights/behavior of the visitor.
  • Zoho SalesIQ is a worthy app. Never faced any problem using its features.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Smart Link
Founded: 2018
Australia
uchat.au

Company Information

Zoho
Founded: 1996
India
www.zoho.com/salesiq/

Alternatives

Alternatives

ChatGent

ChatGent

Factoryze
MOON Chat

MOON Chat

THE MOON Agency
HubSpot CRM

HubSpot CRM

HubSpot
Data2AIBot

Data2AIBot

Dreamious Inc.
Act-On

Act-On

Act-On Software

Categories

AI Chatbots Supported

Categories

AI Chatbots Supported
Chatbot Supported
Conversational AI Supported
Lead Scoring Supported
Live Chat Supported
Marketing Supported
Sales Supported
Sales Enablement Supported
Sales Engagement Supported

Chatbot Features

Call to Action Supported
Context and Coherence Not Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Not Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Not Supported
Social Media Integration Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Not Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Not Supported
Speech Recognition Not Supported
Speech Synthesis Not Supported
Virtual Assistant Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Not Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

HubSpot CRM Supported
Shopify Supported
AWeber Not Supported
ActiveCampaign Not Supported
CS-Cart Multi-Vendor Not Supported
CoSupport AI Not Supported
Google Analytics Not Supported
Google Tag Manager Not Supported
HubSpot Customer Platform Not Supported
Instagram Not Supported
Magento Not Supported
MyClassboard Not Supported
Progress Sitefinity Not Supported
Telegram Not Supported
WhatCounts Not Supported
WhatsApp Not Supported
WordPress Not Supported
Zoho CRM Not Supported
Zoho Flow Not Supported
Zoho Survey Not Supported

Integrations

HubSpot CRM Supported
Shopify Supported
AWeber Supported
ActiveCampaign Supported
CS-Cart Multi-Vendor Supported
CoSupport AI Supported
Google Analytics Supported
Google Tag Manager Supported
HubSpot Customer Platform Supported
Instagram Supported
Magento Supported
MyClassboard Supported
Progress Sitefinity Supported
Telegram Supported
WhatCounts Supported
WhatsApp Supported
WordPress Supported
Zoho CRM Supported
Zoho Flow Supported
Zoho Survey Supported
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