Twilio Flex vs. storm Cloud Contact Center Comparison


Twilio Flex Twilio	storm Cloud Contact Center Content Guru	+	+
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Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook
Audience Companies of all sizes looking to offer hyper-personalized customer communications across all channels		Audience Organizations interested in a powerful cloud contact center
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $1.00/user Free Version Free Trial		Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Twilio Founded: 2008 United States www.twilio.com/en-us/flex		Company Information Content Guru Founded: 2005 United Kingdom www.contentguru.com/en-gb/products/front-office-cx/storm-contact/
Alternatives Local Measure Engage Local Measure		Alternatives Talkdesk
Clickatell		NICE CXone NICE
Infobip		Twilio Flex Twilio
Five9		IFS Customer Engagement IFS
Talkdesk View All		Ameyo View All
Categories Call Center Call Center Infrastructure (CCI) Call Monitoring Cloud Communication Platform Contact Center as a Service (CCaaS) Contact Center Quality Assurance Customer Communications Management Customer Engagement Customer Experience Customer Service Live Chat Workforce Optimization (WFO)		Categories Call Center Contact Center as a Service (CCaaS) Workforce Optimization (WFO)
Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Workforce Optimization (WFO) Features eLearning Interaction Analytics Liability Recording Performance Management Quality Management Real-time Guidance Reporting Speech Analytics Surveying Workforce Management Show More Features Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management		Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics
Integrations IBM watsonx Assistant AskSid Calabrio Quality Management CallFinder Daisee Enthu.ai Google Cloud Contact Center AI Make NetSuite Pipedream Replicant SALESmanago Salesforce Spoke Phone Symbl WebRezPro Zapier Zendesk Zoom Phone storm Customer Knowledge System (CKS) Show More Integrations View All 18 Integrations		Integrations IBM watsonx Assistant AskSid Calabrio Quality Management CallFinder Daisee Enthu.ai Google Cloud Contact Center AI Make NetSuite Pipedream Replicant SALESmanago Salesforce Spoke Phone Symbl WebRezPro Zapier Zendesk Zoom Phone storm Customer Knowledge System (CKS) Show More Integrations View All 3 Integrations
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