Twilio Flex vs. Zendo Comparison


Twilio Flex Twilio	Zendo	+	+
Visit Website	Learn More Update Features	Add To Compare	Add To Compare



Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook
Audience Companies of all sizes looking to offer hyper-personalized customer communications across all channels		Audience SMBs
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $1.00/user Free Version Free Trial		Pricing $12 per user per month Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Twilio Founded: 2008 United States www.twilio.com/en-us/flex		Company Information Zendo Founded: 2020 Poland getzendo.io
Alternatives Local Measure Engage Local Measure		Alternatives Front
Clickatell		LiveAgent Quality Unit
Infobip		HubSpot CRM HubSpot
Five9		HubSpot Service Hub HubSpot
Talkdesk View All		Heyday AI Hootsuite View All
Categories Call Center Call Center Infrastructure (CCI) Call Monitoring Cloud Communication Platform Contact Center as a Service (CCaaS) Contact Center Quality Assurance Customer Communications Management Customer Engagement Customer Experience Customer Service Live Chat Workforce Optimization (WFO)		Categories CRM Customer Communications Management Customer Service Customer Success Help Desk Live Chat Quote-to-Cash Workflow Management
Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Show More Features Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Workforce Optimization (WFO) Features eLearning Interaction Analytics Liability Recording Performance Management Quality Management Real-time Guidance Reporting Speech Analytics Surveying Workforce Management
Integrations AskSid Calabrio Quality Management CallFinder Daisee Enthu.ai IBM watsonx Assistant Make NetSuite Pipedream Replicant SALESmanago Salesforce Spoke Phone Symbl WebRezPro Zapier Zendesk Zoom Phone Show More Integrations View All 18 Integrations		Integrations AskSid Calabrio Quality Management CallFinder Daisee Enthu.ai IBM watsonx Assistant Make NetSuite Pipedream Replicant SALESmanago Salesforce Spoke Phone Symbl WebRezPro Zapier Zendesk Zoom Phone Show More Integrations
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