PhaseWare Tracker vs. WebIssues Comparison


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About Tracker by PhaseWare is a completely customizable customer support solution for businesses. Tracker covers issue tracking, Complaint Management, CRM, time tracking, SLA Compliance, process management, Knowledge Base, and more. Available as a cloud or on-site solution, Tracker empowers businesses to get a 360-degree view of customer information and do more with less.	About WebIssues is an open source, multi-platform system for issue tracking and team collaboration. It can be used to store, share and track issues with various attributes, description, comments and file attachments. It is easy to install and use but has many capabilities and is highly customizable. The server includes an integrated web client. It requires PHP 5.6 or newer and a MySQL, PostgreSQL or SQL Server database. The desktop client application is available for Windows, Mac and Linux. It requires version 2.0 of the WebIssues server. Read the WebIssues Guide for more information about installing and using WebIssues. If you have problems related to WebIssues, please visit the Support forum. Ideas and suggestions for improvements can be submitted using the Feature requests forum. Use the Issues tracker on GitHub to submit bugs. Join the WebIssues Team, an open-source community of developers and translators, and contribute to the project.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Software, mortgage, and internal IT teams	Audience Companies searching for a multi-platform system for issue tracking and team collaboration
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $49.00/month/user PhaseWare Cloud - $49 per user per month (per named license) or $89 per user per month (per concurrent license On-Site - $799 per user per named license or $1450 per user per conccurent license Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information PhaseWare Founded: 2005 United States www.phaseware.com	Company Information WebIssues Poland webissues.mimec.org
Alternatives Giva	Alternatives MantisBT
NetResults Tracker NetResults	Clarity Issue Tracking Code & Clarity
Wowdesk	RC On-Track Issue Management Roundedcube
SMART Software SMART	Orbit by Noveum Noveum
NABD View All	HuBoard View All
Categories Customer Service Supported Help Desk Supported Issue Tracking Supported	Categories Issue Tracking Supported
Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Supported Scheduling Supported Task Management Supported Show More Features Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported	Issue Tracking Features Assignment Management Not Supported Dashboard Not Supported Escalation Management Not Supported Issue Auditing Not Supported Issue Scheduling Supported Knowledge Base Not Supported Project Management Supported Recurring Issues Not Supported Scheduling Not Supported Task Management Not Supported
Integrations Agentforce 360 for Nonprofits Supported View All 1 Integration	Integrations Agentforce 360 for Nonprofits Not Supported
Claim PhaseWare Tracker and update features and information Claim PhaseWare Tracker and update features and information	Claim WebIssues and update features and information Claim WebIssues and update features and information