Talkdesk vs. livepro Comparison


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		Related Products Aircall Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. With powerful analytics, call recording, and shared inboxes, teams gain clarity and can resolve customer issues faster. The platform is easy to set up, offering quick number claiming, seamless integrations, and customizable workflows. Trusted by over 23,000 companies worldwide, Aircall helps businesses improve connection rates, boost CSAT scores, and streamline onboarding. By combining automation with human-first AI, Aircall reduces busywork so teams can focus on building better customer relationships. 1,838 Ratings Visit Website Dialpad Support Dialpad Contact Center is Dialpad's AI-native platform for customer experience — the connective layer where conversations, intelligence, and action come together in real time. At its core, Dialpad Contact Center is the world's first Agentic AI contact center: AI agents that don't just transcribe or summarize, but reason, resolve, and act autonomously across the full customer journey. Instead of routing customers between disconnected tools, Dialpad Contact Center unifies voice, digital, and human agents in one platform, connecting the voice and data silos that have historically kept support teams siloed and reactive. Every interaction becomes part of a compounding intelligence layer. With 775M+ AI recaps and counting, Dialpad Contact Center turns each conversation into operational insight that improves resolution rates, agent productivity, and CX outcomes over time. That intelligence is continuously optimized, governed, and made visible across your organization through Dialpad's Guardian safety layer, ensuring secure, enterprise-grade AI operations at scale. Dialpad Contact Center is built to resolve up to 80% of issues autonomously, reducing operational complexity while giving human agents the context they need for what still requires a human touch. People stay at the core; intelligence sits at the edge, ready to act the moment it's needed. Rather than asking enterprises to take autonomy on faith, Dialpad Contact Center is validated through Dialpad's Proving Ground, so teams can confirm ROI and reliability before committing at scale — a modern alternative to legacy, static bots and fragmented support stacks. 1,607 Ratings Visit Website DialedIn DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call. Key features include: • Fast Setup & Deployment • User-Friendly Interface • Advanced Predictive, Preview & Progressive Dialing • Smart Call Routing • No-Code Integrations • Comprehensive Reports • Real-Time Analytics • Security & Compliance • Scalable Architecture • Spam Mitigation With Our Patented CleanCallerID™ Technology • Exceptional 24/7 U.S.-Based Support • Flexible Pricing Options Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead. 625 Ratings Visit Website CallTrackingMetrics CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality. 939 Ratings Visit Website Intermedia Unite Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement. 1,634 Ratings Visit Website net2phone net2phone is an AI-powered business communication platform for companies serious about customer experience. Trusted by 500,000+ users and backed by 30+ years of experience, net2phone eliminates the friction of scattered channels and disconnected tools, so every conversation drives retention and growth. Unite unifies voice, messaging, video, and chat in one place, with call recording, sentiment analysis, and AI-generated follow-ups. AI Agent automates customer inquiries and workflows across phone and chat in 30+ languages, handing off to humans when needed. Coach AI reviews 100% of interactions to guide agent performance. uContact gives high-volume teams omnichannel routing and real-time dashboards. Every solution integrates with the tools you already use and runs on enterprise-grade security. Beyond software, net2phone provides expert guidance at every step, from setup to integration to ongoing optimization, so your technology delivers measurable results. 197 Ratings Visit Website DialerAI Our autodialer software are used for automating sales calls, payment collections, appointment reminders, phone polling and market research. It can also be used for mass emergency voice broadcasting. The system is ideal for Telcos and companies selling callcenter services as it is multi-tenant with billing and white-labeled while being economical to run as you choose your own Voice Provider. Our autodialer software can massively increase productivity by dropping busy, unanswered and disconnected line, passing calls answered by real people back to your agents, and leaving messages on answering machines. 5 Ratings Visit Website Yeastar P-Series PBX System Focusing on delivering "Easy-first Unified Communications", Yeastar P-Series Phone System offers companies of all sizes with a complete package for calls, video, messaging, and integrations, out of the box. With in-built visual call management, integrated video conferencing, advanced contact center features, and ready-made SMS, WhatsApp, Microsoft Teams, CRMs, and more platform integrations, P-Series boosts productivity at all levels and provides everything across desktop, mobile, and browser with simple user apps. Available in the Appliance, Software, and Cloud Editions, P-Series provides flexible deployment options, allowing you to have it sited on-premises or in the cloud. Balancing costs and future growth, it requires a lower total cost of ownership, less training, and fewer management efforts. The ease of use and future-proof adaptability are paramount. 116 Ratings Visit Website CallHub CallHub is a digital organizing platform empowering political campaigns, nonprofits, advocacy groups, unions, and businesses with scalable outreach via calling, texting, email, and automation. The platform offers Predictive Dialer for high-volume campaigns, Power Dialer for personalized calls, and Auto Dialer. AI-powered Smart Insights categorize call sentiments. Dynamic Caller ID, Spam Shield, and SHAKEN/STIR compliance maximize answer rates. Text capabilities include Peer-to-Peer Texting, Text Broadcasts, and Text-to-Join with SMS/MMS support, URL tracking, and automated responses. Workflows automation enables multi-channel campaigns. The mobile app allows volunteers join campaigns from smartphones. 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About Talkdesk® provides an AI-native customer experience platform for operating a human-AI hybrid workforce across service, sales, and support. Enterprise CCaaS supports the human workforce, while Customer Experience Automation (CXA) builds and manages AI agents and orchestrates work across the human-AI workforce. Both support voice and digital engagement. CXA uses agentic AI and multi-agent orchestration to coordinate AI agents, human employees, data, knowledge, and workflows across enterprise systems from request to resolution. CXA analyzes prior interactions to identify opportunities, helps teams build agentic AI agents using natural language, tests them before deployment, and optimizes them over time. Talkdesk Data Cloud provides unified, real-time context with governance and human oversight. Industry-specific AI, workflows, and integrations support more than 12 industries. CXA can be deployed with Talkdesk CCaaS or an existing cloud, hybrid, or on-premises contact center.	About livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported
Audience Organizations modernizing customer service, sales, and support with a human-AI workforce specifically designed for exceptional customer experiences in over 12 industries.	Audience Enterprises and companies in need of a customer experience knowledge management solution to connect with customers
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $85 per month Select the Talkdesk edition right for you and stay ahead of customer needs with digital, AI, and industry-specific products. Talkdesk has 4 pricing editions, from $85 to $225. A free trial of Talkdesk is also available. Look at different pricing editions below and see what edition and features meet your budget and needs. Free Version Not Supported Free Trial Supported	Pricing Pricing scales with your team size and the advanced features you need. Reach out and we'll provide the price for the features your team requires. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.5 / 5 ease 5.0 / 5 features 4.5 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 4.8 / 5 ease 4.7 / 5 features 4.4 / 5 design 4.8 / 5 support 4.9 / 5 Read all reviews
Pros & Cons from Real Users Pros Able to connect to just about anything, OOB integrations with most CRMs, reporting, able to call anywhere in the world with just an internet connection. Talkdesk is a cloud call center software. Simple and powerful software. Provide live call recording like inbound calls and outbound calls. Professional and seamless experience. Some of its features are queue to voice mail, queue call back, custom messages and music. Voicemail transcriptions and notification saves time a lot. Maximize efficiency simple and easy to use software. Business hours can be easily configured. Clean user interface. Cons No unified communications abilities only contact center functions, other than that everything is good. Efficient way to track our productivity and activity. No cons.	Pros & Cons from Real Users Pros Livepro has made such a difference in the day to day life of our Contact Centre agents - quick answers at their fingertips to help our clients. Some of the major highlights include: Announcements - no more emails cluttering the inbox and taking agents off the phone and into another system. The announcement function is fantastic to ensure we can communicate changes and links to relevant processes all whilst tracking who has read and acknowledged an announcement. This means our Team Leaders can have informed conversations with staff around keeping up to date. The ability to future date and end date these also means we are tailoring what our agents need to see and when. Feedback - this function is so easy for our agents to use whilst they are on a call, to identify any updates that are required to content. They receive automatic notifications whenever their feedback is responded to or closed out so they can keep track. We saw a 1,000% increase in knowledge object feedback in the first 3 months compared to our previous system which shows the early adoption and user engagement. Integration - We have adopted the integration with Genesys so that agents can quickly view information without needing to navigate away from their client interaction. Keywords have been automatically set up on the incoming IVRs to display relevant work instructions pertaining to the incoming call. Agents still have the option to navigate to the full livepro experience if they prefer. Authoring - the WYSIWYG editor function makes authoring really easy and there is the functionality to edit the css on a particular page for those who are a bit more clued in on this type of coding. Being able to create templates and styles to make content uniform across the site means we can ensure the content is consistent and easily digestible for our agents. It also means we can configure livepro to align with our branding. Support - livepro support is second to none. They are extremely responsive to all requests and are there to guide you through from beginning the journey to day to day support and improvement. Livepro is very user friendly for both the end user and authors. The team is always willing to help, however, their self-guided training and help site is extremely easy to follow and outlines everything you would need to create your knowledge management system. Livepro has so many possibilities on how to help your business. There is always something new we can add or develop on our knowledge management system. The awesome team are always there to help build our skills and make LivePro the best it can be for our business. They are always thinking ahead on how we can make our knowledge management better and easier for our users. After I attended a LivePro Forum, I’ve been given so made different ideas and the possibilities are truly endless. I love LivePro! The livepro Knowledge Management Platform stands out as an exceptional solution that delivers an unparalleled user experience and truly engages in strategic partnership with businesses. From its ease of use to its robust technology and outstanding support, livepro sets a new standard for knowledge management platforms. One of the most remarkable features of livepro is its logical interface for user, providing an intuitive and simple but meaningful layout for end users, content owners and administration functions. Users can quickly navigate through the platform, making it accessible to everyone in the organisation, regardless of their technical expertise. The platform's user interface and design are exceptional, ensuring a seamless and enjoyable experience for all users. Being an Australian-based company with onshore data protection ensures that businesses can trust livepro to safeguard their sensitive information. With data security becoming increasingly critical in today's digital landscape, partnering with a local team provides peace of mind and complies with data protection regulations. Livepro goes beyond being a typical Software-as-a-Service (SaaS) provider; it fosters strategic partnerships with its clients. The design and implementation team takes a personalized approach, listening to the unique needs of each client, rather than using a one-size-fits-all approach. This level of tailored attention ensures that businesses get a curated, purpose-built knowledge management tool that delivers answers, not just information. The platform's support team is exemplary, always available to assist and address any concerns promptly. This local support team ensures a quick and effective resolution of issues, strengthening the strategic partnership between livepro and its clients. Livepro also excels in providing after-market support, ensuring businesses are equipped with continuous improvements and the latest features. Their robust and evolving technology development roadmap ensures that clients are always at the forefront of knowledge management solutions. The integration capabilities of livepro with various web and other platforms further enhance its functionality, streamlining workflows and maximizing efficiency for businesses. The insights and reporting tools enable organisations to analyse performance and make data-driven decisions, driving world-class customer engagement results. Livepro has been a great support during our transition. They respond incredibly quickly to any issues. Cons There are very few things to dislike about livepro and all feedback and suggestions are taken on board to ultimately benefit the end user. Some of the administrator functions can be time consuming, such as setting up scopes and roles (user permissions and access) however this will be simplified in the new UI release in the coming months. There are only a few features that our company has picked up that might not necessarily work the way we had hoped. We have provided feedback on these features and the team are going above and beyond to work on these topics for us. There is so much to learn however I learn from practice. I can’t keep up with all the amazing changes as they come through however LivePro do a great job at communicating all the new and exciting things coming. The team make me feel so supported when I attempt to implement any new features. There is very little to not like, if anything at all. The livepro team highly encourage all users to influence the development and innovation roadmap which allows the platform to truly evolve with the needs of its users opposed to the needs of the developers, which is unique to livepro and helps it stand out from its competitors. There are a few features here and there we would have liked to have, but we can see they are growing and evolving and anticipate most will be added in future.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Talkdesk Founded: 2011 United States www.talkdesk.com	Company Information livepro Founded: 2001 Australia \| USA www.livepro.com
Alternatives Dialpad Support Dialpad	Alternatives Universal Knowledge Knowledge Powered Solutions Ltd
Aircall	KnowledgeIQ Knosys
DialedIn	ScreenSteps Blue Mango Learning Systems
Genesys Cloud CX Genesys	Zendesk
Five9 View All	Stonly View All
Categories AI Call Center Supported AI Dialers Supported AI Voice Agents Supported Call Center Supported Call Center Infrastructure (CCI) Supported Call Monitoring Supported Call Recording Supported Contact Center as a Service (CCaaS) Supported Contact Center Knowledge Base Supported Contact Center Quality Assurance Supported Customer Service Supported Experience Orchestration Supported IVR Supported Sales Enablement Supported Telephony Supported Unified Communications Supported Workforce Optimization (WFO) Supported	Categories Call Center Supported Contact Center Knowledge Base Supported Customer Experience Supported Customer Service Supported Knowledge Management Supported Training Supported Work Instructions Supported
Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Not Supported Campaign Management Not Supported Database Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Supported Email Management Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Not Supported Virtual Assistant Supported Workflow Management Supported Show More Features Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Supported Event Triggered Recording Supported File Transfer Not Supported Instant Retrieval Supported On-Demand Recording Supported Recording Bookmarking Supported Scheduled Recording Supported Screen Activity Recording Supported Video Call Recording Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Sales Enablement Features Collaboration Supported Contact Management Supported Content Management Not Supported Document Management Not Supported Goals / Quota Management Not Supported Lead Management Supported Meeting Management Not Supported Performance Management Not Supported Presentation Management Not Supported Proposal Management Not Supported Territory Management Not Supported Training Management Supported Telephony Features Auto-Dialer Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Supported IVR / Voice Recognition Supported Outbound Reporting Supported Predictive Dialer Supported Telemarketing Management Supported Voice & Data Integration Supported VoIP Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Not Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Supported Workforce Optimization (WFO) Features eLearning Not Supported Interaction Analytics Supported Liability Recording Supported Performance Management Supported Quality Management Supported Real-time Guidance Supported Reporting Supported Speech Analytics Supported Surveying Supported Workforce Management Supported	Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Supported Email Management Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Supported Surveys & Feedback Supported Virtual Assistant Supported Workflow Management Supported Show More Features Customer Experience Features Action Management Not Supported Analytics Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Not Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Supported Collaboration Supported Content Management Supported Decision Tree Supported Discussion Boards Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported Work Instructions Features Branding & Style Sheets Supported Content Management System Supported Drag and Drop Supported Dynamic Tags Supported Employee Feedback Supported Guide Approval Workflows Supported Media Editor Supported Multi-Brand Publishing Supported Rich Text Editor Supported SSO (SAML) Supported Translations Supported User Management Supported Version Control Supported
Integrations Microsoft Teams Supported Slack Supported Zendesk Supported Call Coach AI Supported Connect Supported Fin Supported Flip Supported Freshservice Supported Gradient Labs Supported Heylee Supported Highrise ERP Supported Kustomer Supported LiveChat Supported Net@Suite Supported Nimble Supported Olark Supported Operata Supported Outdoo AI Supported Salesforce Not Supported Zoom Supported Show More Integrations View All 47 Integrations	Integrations Microsoft Teams Supported Slack Supported Zendesk Supported Call Coach AI Not Supported Connect Not Supported Fin Not Supported Flip Not Supported Freshservice Not Supported Gradient Labs Not Supported Heylee Not Supported Highrise ERP Not Supported Kustomer Not Supported LiveChat Not Supported Net@Suite Not Supported Nimble Not Supported Olark Not Supported Operata Not Supported Outdoo AI Not Supported Salesforce Supported Zoom Not Supported Show More Integrations View All 7 Integrations
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