SupportBee vs. UserHorn Comparison


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		Related Products ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 25 Ratings Visit Website InboxAlly InboxAlly is an email deliverability platform for senders whose messages are landing in spam or promotions instead of the primary inbox. It repairs and protects sender reputation at the domain and IP level, warms up new domains and IPs on an adaptive schedule, and shows where messages actually land through inbox placement testing across Gmail, Outlook, Yahoo and other major mailbox providers. Live blacklist monitoring and deliverability alerts surface problems as they develop rather than after a campaign underperforms, and an ML-modeled sender score makes reputation measurable week to week. InboxAlly runs alongside the stack you already have. It works with any ESP, SMTP service or custom sending infrastructure - including Mailchimp, SendGrid, Amazon SES, Brevo, Klaviyo, HubSpot and Instantly - with no migration and no change to how you send, and without handing over your sending credentials. A REST API and native integrations support programmatic setup, and separate sender profiles let agencies and multi-brand senders manage many domains side by side. Based in New York, InboxAlly supports email marketers, agencies, cold outreach teams, SaaS senders and deliverability consultants, from a single domain to enterprise sending programs. Every plan includes a dedicated customer success manager and 24/7 live support, and evaluation starts with a 10-day free trial that requires no credit card. 135 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 7,958 Ratings Visit Website EcholoN EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. Its integrated Enterprise Application Framework enables organizations to configure workflows, forms, data structures and roles and to build individual business applications on the same platform. EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, Asset and Configuration Management, customer and contract processes, maintenance and technical service. Workflow automation, notifications, escalations, dashboards and reporting help standardize processes and improve transparency. EcholoN is designed for organizations that need more than a traditional ticketing system and want to connect IT, service departments and business processes on one scalable platform 50 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 244 Ratings Visit Website Sogolytics Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement surveys. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. Whether your team is using the customer experience platform, employee engagement software, or the free survey maker, Sogolytics provides intuitive features, powerful analytics, and unmatched customization. Design sophisticated customer experience management flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize the results immediately. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. Sogolytics’ survey software has a refreshingly human support model, available 24/7 and whenever you need a partner, not just a platform. 869 Ratings Visit Website Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 2,139 Ratings Visit Website NinjaOne NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. 6,035 Ratings Visit Website Sendbird Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Sendbird’s AI-powered customer service platform helps businesses deliver scalable, omnichannel support through intelligent AI agents. These agents work seamlessly across channels like mobile apps, web, SMS, and social media, providing instant and proactive assistance to customers 24/7. With the ability to integrate into existing customer support tools, the platform enhances resolution rates, reduces response times, and improves customer experience by offering a unified view of all interactions. 166 Ratings Visit Website Proton Mail Proton Mail is the simplest way to protect your communications with built-in end-to-end encryption. Prevent data breaches, stay compliant with regulations like GDPR and HIPAA, and earn client trust. Protected by Swiss privacy laws and trusted by over 50,000 businesses, Proton Mail keeps your business data confidential and under your control. With Proton Mail and Calendar, your team can securely manage their inbox and schedule, while your organization maintains a professional presence with support for custom email domains and personalized branding. And with the Easy Switch tool, migrating from Google or Microsoft is seamless, no IT expertise required. 108,634 Ratings Visit Website
About SupportBee’s support ticket system enables teams to organize, prioritize and collaborate on customer support emails. SupportBee’s shared inbox works just like email. We stay invisible to your customers, retaining the personal touch of email. However, unlike a traditional email inbox, we offer your team a frictionless way to collaborate by assigning tickets to teams and agents. Everyone knows exactly what they are responsible for and nothing slips through the cracks. Our integrated knowledge base software empowers your customers to help themselves. Your customers can find answers to their questions without having to write to customer support. KBee also integrates tightly with our Shared Inbox, which enables your team to easily insert links to relevant customer support articles when replying to your customers.	About Our Website Ticketing System and the best organization of knowledge about the company products and services can give tremendous results. The task is to organize the knowledge base and its accessibility for all employees of the company and customers. Customer Support Ticket System platform UserHorn using the "Knowledge Base" module will allow you to make a valuable business asset - a knowledge base - from topics in the community. It supports self-service of clients and helps visitors to quickly and conveniently find answers to interesting questions thanks to a clear structure of the database and the function "Smart search", which automatically searches for similar requests and answers when creating a new request. We are trying to make the best online support service and hope it will help grow your business. Do not overload the page, because answers appear instantly as in a chat. Change the support portal address to your own.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Customer Service solution for companies	Audience Businesses searching for a solution to improve their services and increase sales
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $49 per month Free Version Not Supported Free Trial Not Supported	Pricing $13 per month Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported
Company Information SupportBee Founded: 2011 United States supportbee.com	Company Information UserHorn Founded: 2017 Czech Republic userhorn.com
Alternatives Sympoq Escon ltd	Alternatives CalicoDesk
EvantoDesk Evanto	TomTicket
Teamwork Desk Teamwork.com	OFORK OFORK - Kim-KI
HelpSpace	UseResponse
Clear Slate View All	Vertask View All
Categories Customer Service Supported Help Desk Supported	Categories Help Desk Supported
Help Desk Features Alerts / Escalation Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported	Help Desk Features Alerts / Escalation Not Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Not Supported Email Integration Not Supported Incident Management Not Supported Interaction Tracking Not Supported IT Asset Management Not Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Not Supported
Integrations Aritic PinPoint Supported Asana Supported Capsule Supported ClickUp Supported Customer.io Supported Desktop.com Supported GitHub Supported Insightly Supported Integry Supported Jira Supported Jira Work Management Supported Pipedrive Supported Quickwork Supported Revamp CRM Supported Slack Supported Stackreaction Supported Teamwork.com Supported Trello Supported Zapier Supported Zoho CRM Supported Show More Integrations View All 24 Integrations	Integrations Aritic PinPoint Not Supported Asana Not Supported Capsule Not Supported ClickUp Not Supported Customer.io Not Supported Desktop.com Not Supported GitHub Not Supported Insightly Not Supported Integry Not Supported Jira Not Supported Jira Work Management Not Supported Pipedrive Not Supported Quickwork Not Supported Revamp CRM Not Supported Slack Not Supported Stackreaction Not Supported Teamwork.com Not Supported Trello Not Supported Zapier Not Supported Zoho CRM Not Supported Show More Integrations
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