SteadyPoint vs. Vorex Comparison


SteadyPoint	Vorex Kaseya	+	+
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About You can use your existing O365 Active Directory (AD) with SteadyPoint Helpdesk add-in. Add your users to the platform with minimal hassle. Your data is entirely hosted on SharePoint online in your Office 365 tenant, we keep none of it. Comprehensive in its tools for internal users, SteadyPoint Helpdesk app can also be utilized as a ticketing system by external users through Office 365 services. By using the Helpdesk portal from Office 365, or by submitting tickets through email which are then collected. From any device through our mobile responsive solution, which is optimized for better teamwork. Allowing you to close the feedback loop and better understand where weakness exists.	About Easily Create, Manage and Resolve all IT Service Requests and Tickets. Easily create, manage and resolve all your IT service requests and tickets. Reduce the number of service tickets generated and resolve IT incidents faster. About one third the price of competing solutions. Resolve IT service tickets 40% faster with seamless VSA integration. Allow your technicians to work efficiently and seamlessly across tools and access the right information when and where they need it. Spend less time tracking tickets and more time making customers happy with a complete IT helpdesk ticketing solution. Effectively staff and manage IT projects and get real-time project status reports. Improve forecasting through comprehensive project management. The Vorex Service Desk dashboard provides real-time information on the progress and status of tickets. Easily generate custom reports; and gain insights to make the right business decisions quickly and confidently.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Helpdesk solution for companies that use Microsoft 365 and SharePoint	Audience Small-to-midsize businesses
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing $10.00/month/user Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information SteadyPoint Founded: 2011 Palestine www.steadypoint.net	Company Information Kaseya Founded: 2000 United States www.kaseya.com/products/vorex/
Alternatives Plumsail HelpDesk Plumsail	Alternatives Kaseya BMS Kaseya
Ignatiuz HelpDesk Ignatiuz Software	ManageEngine ServiceDesk Plus ManageEngine
SP IT Helpdesk SP Marketplace	monday service monday.com
HarePoint HelpDesk for SharePoint HarePoint	Atera
Teamwork Desk Teamwork.com View All	LogMeIn Resolve GoTo View All
Categories Help Desk Supported	Categories Help Desk Supported IT Service Supported Professional Services Automation Supported Project Management Supported Service Desk Supported
Help Desk Features Alerts / Escalation Not Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Not Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Not Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Not Supported	Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Show More Features Professional Services Automation Features Billing & Invoicing Supported Client Portal Supported Collaboration Tools Supported CRM Supported Document Management Supported Portfolio Management Not Supported Project Management Supported Proposal Generation Supported Quote Management Supported Resource Management Supported Time & Expense Tracking Supported Project Management Features Agile Methodologies Supported Budget Management Supported Client Portal Supported Collaboration Tools Supported Cost-to-Completion Tracking Supported Customizable Templates Supported Gantt Charts Supported Idea Management Supported Kanban Board Supported Milestone Tracking Supported Portfolio Management Not Supported Resource Management Supported Time & Expense Tracking Supported Traditional Methodologies Supported
Integrations Active Directory Supported IT Glue Not Supported Kaseya VSA Not Supported Microsoft 365 Supported Microsoft SharePoint Supported MyGlue Not Supported Network Glue Not Supported QuickBooks Online Not Supported QuickBooks Online Advanced Not Supported ScalePad Not Supported ScalePad Lifecycle Manager Not Supported Wufoo Supported Show More Integrations View All 4 Integrations	Integrations Active Directory Not Supported IT Glue Supported Kaseya VSA Supported Microsoft 365 Not Supported Microsoft SharePoint Not Supported MyGlue Supported Network Glue Supported QuickBooks Online Supported QuickBooks Online Advanced Supported ScalePad Supported ScalePad Lifecycle Manager Supported Wufoo Not Supported Show More Integrations View All 8 Integrations
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