StatlookMedia-press.tv S.A.
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SutiDeskSutiSoft
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Related Products
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About
Statlook is a professional and free IT Asset Management suite that comprises following features:
1. Hardware - complete infrastructure information in one place.
2. Software - software auditing with validation of license compliance.
3. Users - activity stats, used programs and visited websites with blocking feature.
4. Helpdesk - fully featured helpdesk system with quick remote desktop control and GDPR compliance tool.
LINKS
Statlook Installer: https://dev.statlook.com/appcenter/install/getfree.php
User Manual: https://manual.statlook.com/14.0/en-US/master/index.html
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About
SutiDesk is an easy to use online helpdesk software solution designed for customer support in organizations of any size. Its collaborative and intuitive design helps resolve customer issues quickly and meaningfully while providing complete control over support requests and questions. SutiDesk enables companies to manage and track support tickets and all related activities from a single unified platform. SutiDesk is easy to deploy and no installation is required. Reduce ticket resolution times and support costs. Access from any device, anytime. Provide best-in-class support ticket management capabilities. Streamline customer support services. Automated email to ticket creation. Automated customer case management. Maintain consistent support across new and existing customers. Collect and manage support tickets from multiple sources. Provide personal support to your customers. Full featured solution to accommodate growth.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies, government institutions, IT Administrators, Management
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Audience
Companies that need a help desk solution to improve their services
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$0
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationMedia-press.tv S.A.
Founded: 2000
Poland
statlook.com
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Company InformationSutiSoft
United States
www.sutisoft.com/helpdesk-software/
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Categories |
Categories |
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Issue Tracking Features
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Employee Monitoring Features
Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking
IT Management Features
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
Network Monitoring Features
Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
Internet Usage Monitoring
IP Address Monitoring
Real Time Analytics
Resource Management
Server Monitoring
SLA Monitoring
Uptime Monitoring
Web Traffic Reporting
Portal Features
Chat
Collaboration
Content Management
Document Management
File Sharing
Search
Remote Desktop Features
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
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Issue Tracking Features
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Complaint Management Features
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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Integrations
PostgreSQL
SQL Server
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