wolkvox

wolkvox

Microsyslabs
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+

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About

A powerful platform that brings together the people, messages, and apps you need to respond quickly and communicate effectively as a team. A conversation can take many forms depending on the user's device of choice, where they are, and how quickly they need a response. Telephones and emails are still the leading business conversation tools. Live web chat requires a reply in real-time so you need to staff appropriately. While many consumers prefer to use smart devices and social media-based conversation Apps like WhatsApp Business, Facebook Messenger, etc. Splicecom Media Apps offer multi-media communication solutions delivered to Shared Inboxes ensuring your teams are in control; perfect for businesses of any size and industry. The Splicecom family of Unified Communications devices comprises affordable entry-level phones, context-sensitive IP system phones, keyless touchscreen desktop phones, and IP softphone apps for Windows and Apple Mac computers, smartphones, and tablets.

About

wolkvox is a cloud-based call center management software that helps businesses streamline communications across numerous web chat applications and social media channels such as Telegram, WhatsApp, Line, Twitter, Facebook, and Instagram. Organizations can manage interactions using video calls, landline, mobile devices, SMS, email and more. wolkvox enables enterprises to create and monitor multiple customer categories, record and analyze client interactions and generate reports to track the performance of campaigns and agents. It offers a variety of features including a drag-and-drop interface, simultaneous calling, Artificial Intelligence (AI)-enabled speech analytics, gamification, and more. Additionally, administrators can use the predictive dialer to establish custom rules for virtual agents, call routing and messages and design templates for email and SMS campaigns. wolkvox supports integration with various third-party ERP, business intelligence, CRM, and information systems.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses searching for a solution to monitor and manage all their multi-media communications

Audience

Businesses looking for a cloud-based call center management software

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Splicecom
United Kingdom
splicecom.com

Company Information

Microsyslabs
Founded: 2013
Colombia
www.wolkvox.com

Alternatives

Alternatives

uContact

uContact

net2phone

Categories

Telephony Supported

Categories

AI Call Center Supported
AI Dialers Supported
Auto Dialer Supported
Call Center Supported
IVR Supported
Predictive Dialer Supported
Sales Dialers Supported
Speech Recognition Supported
Telephony Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Not Supported
Predictive Dialer Supported
Telemarketing Management Supported
Voice & Data Integration Not Supported
VoIP Supported

Auto Dialer Features

Call Center Management Not Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Not Supported
Lead Management Not Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Not Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Not Supported
Lead Management Supported

Speech Recognition Features

Audio Capture Supported
Automatic Form Fill Not Supported
Automatic Transcription Supported
Call Analysis Not Supported
Concatenated Speech Supported
Continuous Speech Not Supported
Customizable Macros Supported
Multi-Languages Supported
Specialty Vocabularies Not Supported
Speech-to-Text Analysis Supported
Variable Frequency Not Supported
Voice Recognition Supported

Integrations

Facebook Messenger Supported
Microsoft Outlook Supported
Salesforce Supported
Shopify Supported
Skype Supported
WhatsApp Supported

Integrations

Facebook Messenger Not Supported
Microsoft Outlook Not Supported
Salesforce Not Supported
Shopify Not Supported
Skype Not Supported
WhatsApp Not Supported
Claim Splicecom and update features and information
Claim Splicecom and update features and information
Claim wolkvox and update features and information
Claim wolkvox and update features and information