SmileBack vs. vtenext Comparison


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About SmileBack® is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience. Understand how your customers feel about your service with a customer feedback system built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With quantitative and qualitative customer insights, you can start using data to improve the efficiency of your operations, retain more customers and expand the reach of your business. Collect and analyze survey responses to improve your quality of service and operational efficiency. Address service gaps and replicate airtight processes by identifying pain points and customer wins, fast. Integrate seamlessly with your existing system and automate repetitive tasks. We make it easy for SmileBack® to become a part of your daily workflows so there’s fewer barriers to success.	About vtenext is the first and only All-In-One CRM equipped with a BPMN Engine and AI algorithms. Departmental silos are a dangerous productivity killer that you need to avoid. Boost your intra-organizational communication and reach your business objective through the features of a real Holistic CRM, a tool able to improve the efficiency of each business area. BPMN Engine This is a natively integrated tool which, through a graphic interface, allows to digitize and automate each kind of business process, avoiding collaborators to do tasks with low added value and minimizing loss of time and errors. Artificial Intelligence Integrated algorithms allow to make your organization more effective and efficient, through: - automatic tickets and leads classificators - lead generation chatbot - internal and external support chatbot - OCR Increase efficiency and automate marketing and pre-sales activities, sales, customer service and project management through vtenext now!
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Companies searching for a solution to manage and improve their operations	Audience Small, medium and large companies
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $58 per month Free Version Not Supported Free Trial Supported	Pricing $24/month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 4.7 / 5 ease 4.4 / 5 features 4.6 / 5 design 4.2 / 5 support 4.5 / 5 Read all reviews
Pros & Cons from Real Users Pros Great CSAT tool that is easy to integrate with ConnectWise and gives your end users and easy way to let you know how you're doing. Easy to setup, instant results and it's easy for the end user to complete a survey. All the end user has to do is click an icon, i.e. happy face and so on and leave their comments on that ticket's service Cons Like anything, you can ask for more but some more reporting metrics would be good. More reporting would be great but overall, no complaints	Pros & Cons from Real Users Pros I appreciate the ability to navigate the modules and their connections, as well as the very useful link with email; in the future, I will make greater use of the software for marketing campaigns. The modules are perfectly organized and easy to navigate, ensuring no information is lost; beside, finding everything you need becomes very easy to do. The biggest advantage of VTENEXT is its flexibility and customization capabilities. It allows companies to adapt workflows, automations, and processes to their real operational needs instead of forcing them into rigid standard procedures. We particularly appreciate the workflow automation tools, API integrations, and the ability to centralize sales, support, and operational activities within a single platform. This has helped improve organization, reduce manual work, and increase visibility across different departments. Another strong point is scalability: the platform works well both for small businesses and for more structured organizations with advanced requirements. The support team is also highly competent and collaborative, which is extremely valuable for implementation partners and system integrators. it is a product designed and programmed specifically for the customer It's simple, intuitive, with a support team that's always available Before finding VTENEXT I tried many other more complicated software. The idea of abandoning my project was strong but then I found this great solution and I regained confidence. The program is solid and offers so many possibilities that sometimes I wonder if I will be able to use them all. Cons The processes and their documentation are not user-friendly; support from a VTE team expert is required. The manual is intended for IT experts. No major criticisms, also because any potential issue was either fixed or customized via a Ticket Support. Because VTENEXT is highly flexible and customizable, the initial setup and configuration phase can require time and technical expertise, especially for companies with complex processes or limited internal IT skills. Some advanced configuration areas could be more intuitive for non-technical users, and certain interface sections could benefit from a more modern and simplified user experience. We would also appreciate further development of AI-driven features and additional low-code/no-code tools to make advanced automations even more accessible to business users without technical backgrounds. I have no negative things to report. Any problems I've encountered have always been resolved promptly. It takes some confidence to navigate the settings menus and subs. A fresh new graphical interface could make your work even more enjoyable.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information SmileBack Founded: 2012 United States www.smileback.com	Company Information vtenext Founded: 2006 Italy www.vtenext.com
Alternatives BizRatings BizRatings.com	Alternatives HoneyBook
Customer Thermometer	Podium
Nicereply	Calldrip
Delighted Qualtrics	Qmatic Experience Cloud Qmatic
Press'nXPress View All	SuiteCRM View All
Categories Customer Experience Supported Customer Feedback Supported Customer Satisfaction Supported	Categories Business Process Management Supported Collaboration Supported CRM Supported Customer Experience Supported Customer Satisfaction Supported Customer Service Supported Event Management Supported Lead Management Supported Marketing Supported Sales Supported
Customer Satisfaction Features 360 Degree Feedback Not Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Not Supported Feedback Collection Supported Survey Management Not Supported	Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Customer Satisfaction Features 360 Degree Feedback Supported Analytics Supported Call Reporting Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Supported Show More Features Business Process Management Features Access Controls / Permissions Not Supported Alerts / Notifications Supported Business Process Automation Supported Business Rules Management Supported Collaboration Supported Process Change Tracking Supported Process Mapping Supported Process Modeling & Design Supported Visual Workflow Management Not Supported CRM Features Calendar/Reminder System Supported Call Logging Supported Document Storage Supported Email Marketing Supported Internal Chat Integration Supported Lead Scoring Not Supported Marketing Automation Integration Supported Mobile Access Supported Quotes / Proposals Supported Segmentation Supported Social Media Integration Supported Task Management Supported Territory Management Supported Collaboration Features Brainstorming Supported Calendar Management Supported Chat / Messaging Supported Contact Management Supported Content Management Supported Document Management Supported Project Management Supported Real Time Editing Supported Task Management Supported Version Control Supported Video Conferencing Supported Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Supported Email Management Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Supported Workflow Management Supported Event Management Features Attendee Management Supported Badge Management Supported Conferences / Conventions Supported Exhibit / Vendor Management Supported Gamification Supported Room Block Management Not Supported Social Media Promotion Supported Sponsorship Management Not Supported Surveys & Feedback Supported Ticketing Supported Volunteer Management Supported Weddings / Parties Not Supported Lead Management Features Activity Tracking Supported Campaign Management Supported Lead Capture Supported Lead Distribution Supported Lead Nurturing Supported Lead Scoring Supported Lead Segmentation Supported Pipeline Management Supported Prospecting Tools Supported Source Tracking Supported
Integrations BrightGauge Supported ConnectWise PSA Supported Dropbox Supported Freshdesk Supported Google Calendar Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Jira Align Not Supported Magento Not Supported Mailchimp Not Supported Microsoft Exchange Not Supported PrestaShop Not Supported Salesforce Not Supported Shopify Not Supported Strategy Overview Supported SuiteCRM Not Supported Vtiger CRM Not Supported Wildix Not Supported Zendesk Supported Zimbra Not Supported Show More Integrations View All 8 Integrations	Integrations BrightGauge Not Supported ConnectWise PSA Not Supported Dropbox Not Supported Freshdesk Not Supported Google Calendar Supported HubSpot CRM Supported HubSpot Customer Platform Supported Jira Align Supported Magento Supported Mailchimp Supported Microsoft Exchange Supported PrestaShop Supported Salesforce Supported Shopify Supported Strategy Overview Not Supported SuiteCRM Supported Vtiger CRM Supported Wildix Supported Zendesk Not Supported Zimbra Supported Show More Integrations View All 16 Integrations
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