VIZOR

VIZOR

Vector Networks
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About

SmartDeploy is a leading provider of modern endpoint management solutions. With a flexible layered architecture, IT can achieve centralized, single-image management to support 50 - 50,000 endpoints. SmartDeploys award-winning technology combines the best of progressive solutions like SCCM, centralized solutions like VDI and legacy imaging solutions like Ghost, without the common drawbacks. More than 3,000 organizations trust SmartDeploy to deploy and manage their end user devices. With over 1500 ready-to-use driver packs from top manufacturers, SmartDeploy helps streamline your disk cloning for remote and in-house employees.

About

VIZOR is an ITIL Certified IT Asset Management solution. VIZOR manages the complete IT asset life-cycle combining network discovery and inventory data with purchase, warranty and maintenance details. Allocation of assets to employees and locations is simplified so you always know exactly who has what. VIZOR audits your network or integrates with tools such as Microsoft SCCM, LANSweeper and Chromebook Admin. VIZOR is completely modular so you only purchase the features you need. Try now for Free.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

IT teams that manage 50 to 50,000 Windows machines

Audience

VIZOR is ideal for companies looking for a ITIL Certified Solution to effectively manage all IT assets including computers, Chromebooks and software licenses

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$1020/50 machines
Free, fully-functioning trial is available at the download on our website.
Free Version Not Supported
Free Trial Supported

Pricing

$2.00/year/user
Per employee or computer
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.6 / 5
design 4.5 / 5
support 4.7 / 5

Reviews/Ratings

Overall 3.7 / 5
ease 3.3 / 5
features 4.3 / 5
design 3.3 / 5
support 3.7 / 5

Pros & Cons from Real Users

Pros

  • -Very easy to deploy images across various machines despite hardware differences. -Extremely easy to set up and use. -Driver packs are updated with almost all models. -The cloud deploying option is wonderful. -1 month trial with all features -Customer service and Sales teams are very helpful and supportive.
  • - Easy to learn and use for imaging units. - Cloud integration allows us to image units in the filed, where we could not before. - Application Packs are very handy for rolling out software quickly. - And Platform Packs make sure we have the latest drivers and firmware on a newly imaged unit as well as a unit already deployed.
  • Setup process was very easy and quick. Their site has tons of documentation and videos on how to get the product setup. Smart deploy cut down our imaging and setup times to a fifth of what it was before. Combined with WDS our imaging process from start to finish takes 15 minutes.
  • Driver packs make deployment easy. Single gold image is all that is needed. Easy to customize answer file. Easy to create application packs.
  • • Quick Golden Image Setup • Easy to Deploy local or Remote • No more manual Sysprep • Mgmt. of all machines in once location • Driver Packs deploy with EASE!!!!

Cons

  • -The user interface needs an update I guess. It looks a bit old-fashioned. -Lack of proper documentation. -Deploying your Anti Virus through your golden image is a little bit challenging.
  • - No Single Management console if you have multiple servers as deployment servers (This feature was not available and was disclosed when we purchased). - Also no sync option for when you update an image to push it to a multiple server deployment setup (Really wish this were an option). - Custom Application Packs are a little tricky to build (But can be done). - Not ALL Platform Packs are the latest available drivers and firmware (But for the most part they are).
  • Wish there was a way for multiple admins to be signed into SD at once on the same server.
  • Nothing really. Would like more available pre-packaged apps.
  • • More Built in Application Packs • No Cloud Mgmt. Tool (Hopeful in coming releases)

Pros & Cons from Real Users

Pros

  • Seamless integration with Google Admin. Efficient tracking of repairs. Ability to link repairs of specific assets to staff and students. Improved inventory tracking and management efficiency compared to previous systems.
  • Vizor is extremely customizable, allowing our team to create a program tailored exactly to the operations and protocols of our organization. Setup was easy through our Google integration, and support is very responsive. The system is a very robust, easy to use and comprehensive ticketing and asset management system.
  • Great sales presentation. They do a good job on the demonstration. Very friendly sales people, way more responsive that their support.

Cons

  • There are some minor interface challenges, but they're easily outweighed by the platforms capabilities
  • Our hope is for the product to eventually incorporate receiving alerts when devices or user generates repeat tickets to help us develop intervention strategies.
  • They say that they offer a 30 refund window. However, their implementation process is terrible. We had two weeks of no communication for the roll out. We decided to cancel and they refused to refund after 30 days because, in their words, the issue wasn’t the performance of the product but their lack of communication. To me they are one and the same. Also, the UI and UX are terrible. Their documentation is an 800+ page PDF. Some customization required support involvement which I get, but we happen to need to frequently modify things that only support can modify and that’s just too inflexible for us.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

SmartDeploy
Founded: 2008
United States
www.smartdeploy.com

Company Information

Vector Networks
Founded: 1992
United States
www.vizor.cloud

Alternatives

Alternatives

Freshservice

Freshservice

Freshworks
smartImager

smartImager

Sircks
Alloy Navigator

Alloy Navigator

Alloy Software
KACE by Quest

KACE by Quest

Quest Software
GLPI

GLPI

TECLIB

Categories

Categories

CMDB Supported
Help Desk Supported
Issue Tracking Supported
IT Management Supported
IT Service Supported
ITSM Supported
License Management Supported
Network Discovery Supported
SaaS Management Supported
Service Desk Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Not Supported
Compliance Management Not Supported
Configuration Management Supported
Contract/License Management Not Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Not Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Not Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Not Supported
Event Logs Not Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Not Supported
Patch Management Supported
Remote Access Not Supported
Scheduling Supported
Software Inventory Not Supported
User Activity Monitoring Not Supported

Disk Imaging Features

Backup Scheduling Not Supported
Bare-Metal Restore Not Supported
Compression Not Supported
Differential Backup Not Supported
Disk Cloning Supported
Encryption Not Supported
Image Deployment Supported
Incremental Backup Not Supported
Web Access / Restoration Not Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Supported
Depreciation Management Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Supported
Requisition Management Supported
Supplier Management Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Supported
License Management Supported
Patch Management Not Supported
Remote Access Supported
Scheduling Not Supported
Software Inventory Supported
User Activity Monitoring Supported

CMDB Features

Change Management Supported
Configuration Management Supported
Data Visualization Supported
Device Auto Discovery Supported
Impact Management Supported
IT Asset Management Supported
License Management Supported
Performance Management Supported
Relationship Mapping Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

IT Service Features

Contract Management Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Supported
Task Management Supported

License Management Features

Automatic SKU Recognition Supported
Central LM Server Supported
Copy Protection Not Supported
History Tracking Supported
Node Management Supported
Online Activation Supported
Portable License Supported
Sarbanes-Oxley Compliance Supported
Timing Rights Supported
Trial License Supported

SaaS Management Features

License Management Supported
Onboarding Supported
Renewal Management Supported
SaaS Operations Management Supported
Shadow IT Detection Supported
Spend Management Supported
Subscription Management Supported
Usage Tracking / Analytics Not Supported
Vendor Management Supported

Service Desk Features

Change Management Supported
CMDB Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Base Supported
Mobile Access Supported
Procurement Management Supported
Remote Control Supported
Self Service Portal Supported
SLA Management Supported

Integrations

Amazon Web Services (AWS) Not Supported
Box Supported
Dropbox Supported
Google Drive Supported
Google Workspace Not Supported
Lansweeper Not Supported
Microsoft 365 Not Supported
Microsoft Azure Not Supported
Microsoft Dynamics GP Not Supported
Microsoft Excel Not Supported
Microsoft Intune Not Supported
Microsoft OneDrive Supported
PowerSchool Not Supported
PowerSchool SIS Not Supported

Integrations

Amazon Web Services (AWS) Supported
Box Not Supported
Dropbox Not Supported
Google Drive Not Supported
Google Workspace Supported
Lansweeper Supported
Microsoft 365 Supported
Microsoft Azure Supported
Microsoft Dynamics GP Supported
Microsoft Excel Supported
Microsoft Intune Supported
Microsoft OneDrive Not Supported
PowerSchool Supported
PowerSchool SIS Supported
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