VIZOR

VIZOR

Vector Networks
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About

SmartDeploy is a leading provider of modern endpoint management solutions. With a flexible layered architecture, IT can achieve centralized, single-image management to support 50 - 50,000 endpoints. SmartDeploys award-winning technology combines the best of progressive solutions like SCCM, centralized solutions like VDI and legacy imaging solutions like Ghost, without the common drawbacks. More than 3,000 organizations trust SmartDeploy to deploy and manage their end user devices. With over 1500 ready-to-use driver packs from top manufacturers, SmartDeploy helps streamline your disk cloning for remote and in-house employees.

About

VIZOR is an ITIL Certified IT Asset Management solution. VIZOR manages the complete IT asset life-cycle combining network discovery and inventory data with purchase, warranty and maintenance details. Allocation of assets to employees and locations is simplified so you always know exactly who has what. VIZOR audits your network or integrates with tools such as Microsoft SCCM, LANSweeper and Chromebook Admin. VIZOR is completely modular so you only purchase the features you need. Try now for Free.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

IT teams that manage 50 to 50,000 Windows machines

Audience

VIZOR is ideal for companies looking for a ITIL Certified Solution to effectively manage all IT assets including computers, Chromebooks and software licenses

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$1020/50 machines
Free, fully-functioning trial is available at the download on our website.
Free Version
Free Trial

Pricing

$2.00/year/user
Per employee or computer
Free Version
Free Trial

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.6 / 5
design 4.5 / 5
support 4.7 / 5

Reviews/Ratings

Overall 3.7 / 5
ease 3.3 / 5
features 4.3 / 5
design 3.3 / 5
support 3.7 / 5

Pros & Cons from Real Users

Pros

  • -Very easy to deploy images across various machines despite hardware differences. -Extremely easy to set up and use. -Driver packs are updated with almost all models. -The cloud deploying option is wonderful. -1 month trial with all features -Customer service and Sales teams are very helpful and supportive.
  • - Easy to learn and use for imaging units. - Cloud integration allows us to image units in the filed, where we could not before. - Application Packs are very handy for rolling out software quickly. - And Platform Packs make sure we have the latest drivers and firmware on a newly imaged unit as well as a unit already deployed.
  • Setup process was very easy and quick. Their site has tons of documentation and videos on how to get the product setup. Smart deploy cut down our imaging and setup times to a fifth of what it was before. Combined with WDS our imaging process from start to finish takes 15 minutes.
  • Driver packs make deployment easy. Single gold image is all that is needed. Easy to customize answer file. Easy to create application packs.
  • • Quick Golden Image Setup • Easy to Deploy local or Remote • No more manual Sysprep • Mgmt. of all machines in once location • Driver Packs deploy with EASE!!!!

Cons

  • -The user interface needs an update I guess. It looks a bit old-fashioned. -Lack of proper documentation. -Deploying your Anti Virus through your golden image is a little bit challenging.
  • - No Single Management console if you have multiple servers as deployment servers (This feature was not available and was disclosed when we purchased). - Also no sync option for when you update an image to push it to a multiple server deployment setup (Really wish this were an option). - Custom Application Packs are a little tricky to build (But can be done). - Not ALL Platform Packs are the latest available drivers and firmware (But for the most part they are).
  • Wish there was a way for multiple admins to be signed into SD at once on the same server.
  • Nothing really. Would like more available pre-packaged apps.
  • • More Built in Application Packs • No Cloud Mgmt. Tool (Hopeful in coming releases)

Pros & Cons from Real Users

Pros

  • Seamless integration with Google Admin. Efficient tracking of repairs. Ability to link repairs of specific assets to staff and students. Improved inventory tracking and management efficiency compared to previous systems.
  • Vizor is extremely customizable, allowing our team to create a program tailored exactly to the operations and protocols of our organization. Setup was easy through our Google integration, and support is very responsive. The system is a very robust, easy to use and comprehensive ticketing and asset management system.
  • Great sales presentation. They do a good job on the demonstration. Very friendly sales people, way more responsive that their support.

Cons

  • There are some minor interface challenges, but they're easily outweighed by the platforms capabilities
  • Our hope is for the product to eventually incorporate receiving alerts when devices or user generates repeat tickets to help us develop intervention strategies.
  • They say that they offer a 30 refund window. However, their implementation process is terrible. We had two weeks of no communication for the roll out. We decided to cancel and they refused to refund after 30 days because, in their words, the issue wasn’t the performance of the product but their lack of communication. To me they are one and the same. Also, the UI and UX are terrible. Their documentation is an 800+ page PDF. Some customization required support involvement which I get, but we happen to need to frequently modify things that only support can modify and that’s just too inflexible for us.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

SmartDeploy
Founded: 2008
United States
www.smartdeploy.com

Company Information

Vector Networks
Founded: 1992
United States
www.vizor.cloud

Alternatives

Alternatives

Freshservice

Freshservice

Freshworks
smartImager

smartImager

Sircks
Alloy Navigator

Alloy Navigator

Alloy Software
KACE by Quest

KACE by Quest

Quest Software
GLPI

GLPI

TECLIB

Categories

Categories

IT Asset Management Features

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
IT Service Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Disk Imaging Features

Backup Scheduling
Bare-Metal Restore
Compression
Differential Backup
Disk Cloning
Encryption
Image Deployment
Incremental Backup
Web Access / Restoration

IT Asset Management Features

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
IT Service Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

CMDB Features

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
Impact Management
IT Asset Management
License Management
Performance Management
Relationship Mapping

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

License Management Features

Automatic SKU Recognition
Central LM Server
Copy Protection
History Tracking
Node Management
Online Activation
Portable License
Sarbanes-Oxley Compliance
Timing Rights
Trial License

SaaS Management Features

License Management
Onboarding
Renewal Management
SaaS Operations Management
Shadow IT Detection
Spend Management
Subscription Management
Usage Tracking / Analytics
Vendor Management

Service Desk Features

Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management

Integrations

Amazon Web Services (AWS)
Box
Dropbox
Google Drive
Google Workspace
Lansweeper
Microsoft 365
Microsoft Azure
Microsoft Dynamics GP
Microsoft Excel
Microsoft Intune
Microsoft OneDrive
PowerSchool
PowerSchool SIS

Integrations

Amazon Web Services (AWS)
Box
Dropbox
Google Drive
Google Workspace
Lansweeper
Microsoft 365
Microsoft Azure
Microsoft Dynamics GP
Microsoft Excel
Microsoft Intune
Microsoft OneDrive
PowerSchool
PowerSchool SIS
Claim SmartDeploy and update features and information
Claim SmartDeploy and update features and information
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