SimplyDesk vs. Tonzio Comparison


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About Manage your IT assets with our automatic network inventory tool and provide great support to your users with our Helpdesk software. Manage your customers as well as their service contracts and improve their satisfaction with our Helpdesk software. Provide to your team the IT helpdesk solution that leads them to easily meet your customers’ support expectations. The ideal solution to effectively identify, physically inventory with Barcode & RFID labels and manage your movable assets. For your (internal or external) customers, it is a responsive service. They ask their questions and they get a quick response. For the helpdesk software support team, it is a central, fast, and effective software, accessible from anywhere, anytime, on any device, handling customers’ requests.	About Tonzio is a Windows-first IT operations platform combining endpoint visibility, network monitoring, Helpdesk, centralized Outlook email signatures, website blocking, reporting, and automation. It inventories Windows devices, applications, hardware, updates, monitors, and active-user context while collecting scheduled and on-demand diagnostics. Endpoint measurements track gateway and internet latency, packet loss, jitter, speed, uptime, and traffic patterns; network sentinels extend coverage to important sites and infrastructure. Helpdesk supports email-driven tickets, queues, SLAs, requester workflows, attachments, and linked-device context. Teams can apply website rules and manage Outlook signatures, then connect events, notifications, assets, dashboards, scheduled reports, exports, webhooks, and the scoped Client API. Security and configuration visibility includes antivirus, firewall, BitLocker, UAC, screen lock, MFA, login protection, session revocation, and audit history.
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies that need an advanced Help Desk platform	Audience Internal IT teams, managed service providers, service desks, and Windows-heavy organizations that need endpoint, network, support, and workplace-policy visibility.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $29 Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Device telemetry is easily available, with historic stats as well. Helps to support issues with devices, see where the risks are. Also helps to keep track of warranties, contracts, and automated asset inventory. Haven't tried website blocking yet. Cons Adding barcode scanning for asset management would be nice
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information SimplyDesk Founded: 1994 France www.simplydesk.com	Company Information Tonzio Founded: 2025 Newark, Delaware, United States www.tonzio.com
Alternatives Raiseaticket Fonicom	Alternatives Ivanti
Vision Helpdesk	ManageEngine Endpoint Central ManageEngine
HelpDesk HelpDesk.com	Heimdal Endpoint Detection and Response (EDR) Heimdal®
SP IT Helpdesk SP Marketplace	Securden Endpoint Privilege Manager Securden
Total Support HelpDesk Resource Dynamics View All	N-able N‑central N-able View All
Categories Help Desk Supported RFID Supported	Categories Application Control Supported Email Signature Supported Help Desk Supported IT Asset Management Supported Network Monitoring Supported Web Content Filtering Supported
Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported	Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Not Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Show More Features Email Signature Features Auto Update Supported Campaign Specific Signature Not Supported Content Creation Supported Image Management Supported Legal Disclaimer Not Supported Signature Management Supported Social Media Not Supported Templates Supported IT Asset Management Features Asset Tracking Supported Audit Management Supported Compliance Management Not Supported Configuration Management Supported Contract/License Management Supported Cost Tracking Not Supported Depreciation Management Not Supported Inventory Management Supported IT Service Management Supported Maintenance Management Not Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Supported Network Monitoring Features Bandwidth Monitoring Supported Baseline Manager Not Supported Diagnostic Tools Supported Internet Usage Monitoring Supported IP Address Monitoring Not Supported Real Time Analytics Supported Resource Management Not Supported Server Monitoring Not Supported SLA Monitoring Not Supported Uptime Monitoring Supported Web Traffic Reporting Not Supported Web Content Filtering Features Antivirus Not Supported Automated Blacklist Not Supported Browser-based Management Portal Supported Category / Keyword Filters Not Supported LDAP Integration Not Supported Multi-Language Filtering Not Supported Reporting / Analytics Not Supported Roles / Permissions Supported SSL Inspection Not Supported Time-based Controls Not Supported VPN Blocking Not Supported White Label Not Supported Whitelisting Not Supported
Integrations No info available.	Integrations No info available.
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