Service-Run vs. Zammad Comparison


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		Related Products EcholoN EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. Its integrated Enterprise Application Framework enables organizations to configure workflows, forms, data structures and roles and to build individual business applications on the same platform. EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, Asset and Configuration Management, customer and contract processes, maintenance and technical service. Workflow automation, notifications, escalations, dashboards and reporting help standardize processes and improve transparency. EcholoN is designed for organizations that need more than a traditional ticketing system and want to connect IT, service departments and business processes on one scalable platform 50 Ratings Visit Website Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 2,139 Ratings Visit Website ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 25 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 244 Ratings Visit Website ScalaHosting • Simple website management with our own SPanel control panel - a free cPanel/WHM alternative • Free and effortless migration - we will migrate all your websites and mailboxes at no additional cost and without any downtime • Unconditional anytime money-back guarantee - just to show you how certain we are about the quality of our services • 24/7/365 "Ask anything" expert support you can rely on - get help whenever you need it via live chat (instant) or by ticket (15 min. response time) • We always use the latest hardware to make your websites ultrafast - with All-NVMe storage and the latest Intel Xeon Gold 6444Y processors across all our cloud clusters, you can expect nothing but lightning-fast website performance • Ecommerce-ready Managed Cloud hosting - an all-in-one solution with all the features and capabilities you need to run and grow your business—completely free of charge • Joomla exclusive VPS provider - endorsed by Joomla's founder, Brian Teeman 2,382 Ratings Visit Website VoucherCart VoucherCart is a sales engine, allowing you to sell your products and services as gift cards, vouchers, and tickets with powerful automation. Create vouchers, gift cards, memberships, and tickets, uniquely branded to your products and services. Automate the publication of your vouchers, limited-time offers, and discounts. Share via all your channels including your website, socials, and email. Achieve sustained & predictable revenue growth. VoucherCart is loaded with incentives for customers to buy again and again. Grow sales, track orders & get paid instantly. Vouchers, gift cards and tickets are the most profitable items your business can sell today. On average, only 85% of business vouchers are redeemed. Since VoucherCart delivers payment in full and in advance, your business can sell confidently, safely, and without hassle. Watch your sales grow and get paid direct to your nominated Bank account. 67 Ratings Visit Website SurveySparrow Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences. 3,065 Ratings Visit Website Ticketsauce Ticketing platforms are either antiquated, expensive, lack customer support, or most are all of the above. Ticketsauce and NIGHTOUT came together because we see the whitespace that no other company is addressing; A fully integrated event ticketing and marketing powerhouse with fair and transparent pricing. As the most complete white label solution in the industry, Ticketsauce focuses on helping clients maintain and promote their brand while simplifying event management and marketing. Our world-class support team will walk you through setting up your event, marketing it, and making sure it runs smoothly from A-Z. Set up a demo so we can walk you through our one-of-a-kind platform that's here to shake up the event industry and deliver on your every need. 33 Ratings Visit Website SuperOps SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment. 223 Ratings Visit Website KORONA POS Developed by COMBASE, KORONA POS offers innovative point of sale software with unique features built for retailers, ticketing and event operations, and quick-service restaurants and cafes. The subscription service includes automatic updates, 24/7 in-house customer support, and zero contracts, fees, or surcharges. With KORONA POS, businesses get an array of features to improve operations and increase efficiency and insight. Detailed reporting, inventory analysis, product performance, promotions, loyalty, employee management, vast integrations, multi-store management, online retail and ticketing, hardware options, and credit card processing options are just a handful of the point of sale features that make KORONA POS the fastest-growing POS solution in the U.S. Learn more by setting up a no-commitment free trial or scheduling a product demo. Your dedicated product specialist will walk you through each feature your business will use to succeed. 228 Ratings
About Support Center Solution. Manage your simplified and effective helpdesk. Helpdesk. Use the power of collaborative ticketing. Prioritize, categorize, and assign tickets to the right agents and leverage the power of your entire organization to deliver customer delight. Give your customers the support they need. Provide your customers with a fully responsive and flexible interface. Simple admin panel. Clean and easy to use admin panel where you can manage the tickets you receive. Responsive design. Service-Run is responsive, that means it looks well in phones, tablets and desktop computers. E-mail notification. Inform your customers with automatic e-mail notifications. Ticketing systems are a means to support and help you deal with any issues/incidents in your organization, managing the incidents from the moment they’re captured through to their resolution. By systematically capturing tickets and categorizing them correctly, a ticketing system allows for proper management of incidents	About Make your customers happy. We'll give you the tool you need. Personalized and quick answers will satisfy your customers. With Zammad you can manage and organize your team and your tickets to make your customer support draw a smile on your customers face. Keeping track of proceedings is the name of the game when it comes to dealing with customers. Whether as agent or as manager, the dashboard gives you an exact overview of the current situation. As agent you (and only you) can see, how good your performance is. As an organisation one is nowadays not only reachable by telephone. With Zammad you bring together different customer communication channels such as telephone, e-mail, SMS or Twitter. Zammad is auditable. That’s the reason it is often used in banks. Via the ticket history it’s possible to reconstruct at any time who changed which attribute to which value. With Zammad you can easily create individual fields like a desired deadline.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Businesses looking for a platform that can boost customer satisfaction	Audience Companies needing a help desk tool to handle customer queries, connect with clients and track support tickets
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing 5€/user/month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Service-Run Canada service-run.com	Company Information Zammad Germany zammad.com
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Categories Help Desk Supported	Categories Contact Center Knowledge Base Supported Help Desk Supported
	Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Not Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported
Integrations B2B Store Not Supported Checkmk Not Supported Clearbit Not Supported Dokumint Not Supported Elasticsearch Not Supported Forethought Not Supported GitHub Not Supported GitLab Not Supported Icinga Not Supported Microsoft 365 Not Supported Microsoft Exchange Not Supported ModelOp Not Supported Pandora FMS Not Supported Pronnel Not Supported Quickwork Not Supported Slack Not Supported Smart Apartment Data Not Supported Stackreaction Not Supported i-doit Not Supported n8n Not Supported Show More Integrations	Integrations B2B Store Supported Checkmk Supported Clearbit Supported Dokumint Supported Elasticsearch Supported Forethought Supported GitHub Supported GitLab Supported Icinga Supported Microsoft 365 Supported Microsoft Exchange Supported ModelOp Supported Pandora FMS Supported Pronnel Supported Quickwork Supported Slack Supported Smart Apartment Data Supported Stackreaction Supported i-doit Supported n8n Supported Show More Integrations View All 20 Integrations
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