Scoold

Scoold

Erudika
SeaTicket

SeaTicket

SeaCloud Labs
+
+

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About

The most efficient way to share knowledge within your team or organization. Scoold is open source and works great as a Q&A, forum, knowledge base or customer support platform. Deployable on-premises or to any cloud. Scoold is inspired by Stack Overflow and implements most of its features. You can ask and answer questions, upvote and downvote posts, and earn badges and a reputation. Each edit creates a new revision, making it easy to follow the history of edits. Each post is indexed and analyzed by Para and Elasticsearch — a powerful search engine. You can search for users, questions, and answers from the search bar on top. Questions can be associated with a specific location and then filtered based on that location. This feature enables geolocation queries an gives you the option to search for questions around you. Scoold has a simple but effective reputation system with badges.

About

SeaTicket is an open-source, AI-powered support center that brings questions and issue reports from GitHub, Discord, Discourse, and email into one workspace. AI agents investigate each new question by searching related issues, past cases, and your knowledge base, then suggest a reply or a ticket. Your team approves, edits, or discards every suggestion, and approved replies post back to the original thread. When a question needs an engineer, it becomes a trackable ticket with an owner, internal discussion, and full context. Approved resolutions are saved to a searchable knowledge base that the team and agents reuse. SeaTicket integrates with Notion, Confluence, Linear, Jira, and Seafile. It includes API access, an external support portal, and unlimited team members on every plan. Use the hosted cloud or self-host the Apache 2.0 code.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies searching for a solution to share knowledge within their team or organization

Audience

Open-source projects, software and SaaS teams, product teams, and support teams that handle community questions and customer issues across GitHub, Discord, forums, and email.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Supported
Free Trial Supported

Pricing

$0/month
Free plan: $0/month, with up to 1,000 issues and 100 AI credits per month. Paid plans start at $25/month.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Erudika
Founded: 2008
Bulgaria
scoold.com

Company Information

SeaCloud Labs
Founded: 2012
Singapore
seaticket.ai/

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Categories

Community Supported
Q&A Platforms Supported

Categories

Help Desk Supported

Community Features

Content Management Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Not Supported
Group Management Supported
Ideation / Crowdsourcing Not Supported
Member Directory Supported
Membership Management Not Supported
Social Media Management Not Supported
Website Management Not Supported
White Label Not Supported

Integrations

Confluence Not Supported
Discord Not Supported
Discourse Not Supported
GitHub Not Supported
Jira Not Supported
Linear Not Supported
Notion Not Supported
Seafile Not Supported

Integrations

Confluence Supported
Discord Supported
Discourse Supported
GitHub Supported
Jira Supported
Linear Supported
Notion Supported
Seafile Supported
Claim Scoold and update features and information
Claim Scoold and update features and information
Claim SeaTicket and update features and information
Claim SeaTicket and update features and information