SatisMeter vs. Simplesat Comparison


SatisMeter	Simplesat Pronto Holdings	+	+
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About SatisMeter identifies unhappy customers in your web and mobile apps, or via email. SatisMeter is a revolutionary multi-channel platform which improves customer retention by collecting in-app feedback using the Net Promoter System (NPS), Customer Effort Score (CES) or CSAT. It is a must-have tool for mobile and web app owners and developers, growth hackers and marketers. Thanks to an unobtrusive and lightweight survey pop-up, the average response rate is as high as 35%. The typical use is reaching out to unhappy customers, preventing churn, leveraging the power of customer advocates and validating product priorities. Installing the survey to an existing application takes only a few clicks via Segment.com or a few lines of code. All the targeting is handled by us.	About Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Product, Customer success, Marketing	Audience - IT Service Providers (MSPs) , Technology companies with customer service teams - Companies using helpdesks such as Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise or Autotask
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $49.00/month SatisMeter pricing is base on the number of gathered responses Free Version Not Supported Free Trial Supported	Pricing $99/month All inclusive pricing - Unlimited customers, users, and surveys. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.5 / 5 ease 4.0 / 5 features 4.5 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews
	Pros & Cons from Real Users Pros I like many things about Simplesat. First, this product is seamless to deploy and use. It comes with great features that makes researching and collecting feedback seamless. With the provision of templates, launching a survey as well as understanding how to manage the tool becomes easy. I like that Simplesat is easy to deploy and that the many features does not translate to high cost. Using Simplesat is easy and thanks to the many templates, creating and managing surveys is seamless. The tool makes analysis of data easy as well. Cons With Simplesat, I have had no issues and it works perfectly. All the features are in place and works seamlessly I have had no bad experiences with Simplesat. It works perfectly and no issues whatsoever. At least I haven't experienced them.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information SatisMeter Founded: 2015 Czech Republic www.satismeter.com	Company Information Pronto Holdings Founded: 2016 United States www.simplesat.io
Alternatives Expressyon DYMENSION	Alternatives BizRatings BizRatings.com
Refiner	Customer Thermometer
Screeb	SmileBack
Feedbackly	Zonka Feedback
SurveyLab View All	Survicate View All
Categories Churn Prevention Supported Customer Satisfaction Supported Forms Automation Supported NPS Supported Survey Supported	Categories Customer Feedback Supported Customer Satisfaction Supported NPS Supported Survey Supported
Customer Satisfaction Features 360 Degree Feedback Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Not Supported Feedback Collection Supported Survey Management Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Not Supported Paper Survey Not Supported Question Branching Supported Question Library Not Supported Site Intercept Survey Supported Skip Logic Not Supported Supports Audio / Images / Video Not Supported Show More Features Forms Automation Features Approval Process Control Not Supported Archiving & Retention Supported Collaboration Supported Document Indexing Not Supported Drag & Drop Supported Full Text Search Supported Remote Document Access Supported Rules-Based Workflow Not Supported Text Editing Supported Version Control Not Supported	Customer Satisfaction Features 360 Degree Feedback Not Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Not Supported Feedback Collection Supported Survey Management Supported Survey Features Custom Survey URLs Not Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Not Supported Paper Survey Not Supported Question Branching Not Supported Question Library Not Supported Site Intercept Survey Not Supported Skip Logic Not Supported Supports Audio / Images / Video Not Supported
Integrations Easyflow Supported Intercom Supported Mailchimp Supported Salesforce Supported Shopify Supported Slack Supported Wufoo Supported Zapier Supported Customer.io Supported Datto RMM Not Supported Dropbox Not Supported Kapiche Supported Kayako Not Supported Segment Supported ServiceNow Not Supported Trengo Not Supported WHMCS Not Supported Zendesk Not Supported dotdigital Engagement Cloud Supported sensedata Supported Show More Integrations View All 34 Integrations	Integrations Easyflow Supported Intercom Supported Mailchimp Supported Salesforce Supported Shopify Supported Slack Supported Wufoo Supported Zapier Supported Customer.io Not Supported Datto RMM Supported Dropbox Supported Kapiche Not Supported Kayako Supported Segment Not Supported ServiceNow Supported Trengo Supported WHMCS Supported Zendesk Supported dotdigital Engagement Cloud Not Supported sensedata Not Supported Show More Integrations View All 53 Integrations
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