InGeniusUpland Software
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About
We offer you a flexible solution for your business telephony needs. Whether as a hardware or software-based system, STARFACE will provide you with the perfect communication solution, everything from a single source and “Made in Germany“. If 2020 has taught us one thing, it is that staying in touch with colleagues and clients is vital. Wherever they may be, In the office, working from home or on the road. With the STARFACE UCC Clients, it is easier than ever to stay connected thanks to business telephony features, user-friendly video meetings, instant messaging and file sharing. Communication keeps our businesses afloat. Today, more than ever before. Access the telephony system from your Android device or iPhone. You can make calls from your cellphone using the landline number, or you can take advantage of the key functions in exactly the same way as from the user interface.
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About
InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMs, with an enterprise-proven solution. Using innovative computer telephony integration (CTI) that offers maximum configuration flexibility and security, Upland InGenius easily adapts to unique contact center needs. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and enhance the customer experience.
InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of interactions for intelligent decision-making.
Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow
Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies and businesses searching for an IP telephony system solution
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Audience
Enterprise sales and service teams with phone agents or a contact center
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationSTARFACE
Germany
www.starface.com/en/
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Company InformationUpland Software
Founded: 2010
United States
uplandsoftware.com/ingenius/
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Categories |
Categories |
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Telephony Features
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP
Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Tracking Features
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking
Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
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