uContact

uContact

net2phone
+
+

Related Products

  • Dialpad Connect
    4,080 Ratings
    Visit Website
  • CallTools
    497 Ratings
    Visit Website
  • Squaretalk
    264 Ratings
    Visit Website
  • Adversus
    170 Ratings
    Visit Website
  • DialerAI
    5 Ratings
    Visit Website
  • 800.com
    2,151 Ratings
    Visit Website
  • Dialfire
    26 Ratings
    Visit Website
  • RingCentral RingEX
    3,252 Ratings
    Visit Website
  • Podium
    2,099 Ratings
  • DialedIn
    584 Ratings
    Visit Website

About

RocketPhone is an all-in-one voice platform designed to enhance business communications by integrating seamlessly with Salesforce CRM. It offers features such as real-time AI call assistance, automatic call transcription, and action automation to streamline workflows and improve customer interactions. The platform supports voice, cellular, and video communications, allowing teams to unify conversations across mobile devices, Salesforce, and web interfaces. RocketPhone's AI capabilities detect key moments in conversations, providing in-call prompts and automating actions to boost sales and service efficiency. It also offers flexible pricing with no minimum annual contracts, scaling with business growth and enabling use from any location with an internet connection. The platform is suitable for sales teams, service teams, and management, aiming to close more deals, enhance customer experience, and improve operational efficiency through real-time monitoring and AI-driven insights.

About

Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses looking for a solution to optimize their communication processes and enhance their customer service operations

Audience

Call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to optimize the interactions of their sales and support teams.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$38.03 per month
Free Version
Free Trial

Pricing

$59.99/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

RocketPhone
United Kingdom
www.rocketphone.ai/

Company Information

net2phone
Founded: 1990
United States
www.net2phone.com/products/cloud-contact-center-solutions

Alternatives

Alternatives

TeleCMI

TeleCMI

TeleCMI Technologies
JustCall

JustCall

JustCall.io

Categories

Categories

Auto Dialer Features

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Integrations

Microsoft Teams
Salesforce
Amazon Polly
Facebook
Google Meet
Infobip
Instagram
Microsoft Dynamics 365
Slack
Totality
Twilio
Verbio
Wavy
WhatsApp
Zoom
net2phone

Integrations

Microsoft Teams
Salesforce
Amazon Polly
Facebook
Google Meet
Infobip
Instagram
Microsoft Dynamics 365
Slack
Totality
Twilio
Verbio
Wavy
WhatsApp
Zoom
net2phone
Claim RocketPhone and update features and information
Claim RocketPhone and update features and information
Claim uContact and update features and information
Claim uContact and update features and information