RemoteCall vs. TeamViewer Comparison


RemoteCall RSUPPORT Co. Ltd.	TeamViewer	+	+
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		Related Products Zoho Assist Zoho Assist, your all-in-one remote access solution, helps you to access and manage remote devices. Through a web-based on-demand remote support session, you can directly analyze and establish control over your overseas assets in just a few seconds. Zoho Assist is entirely cloud-based, so you can set up unattended remote access and keep tabs on your remote PCs, laptops, mobile phones, and servers effortlessly. Zoho Assist is compatible with all major firewalls and traverses smoothly through proxies. Start your technical support today with industry-standard, best-in-class SSL with 256-bit AES data security to protect your data from phishing and other malicious activities. 2,277 Ratings Visit Website ISL Light Remote Desktop ISL Online is remote desktop and remote support software for IT teams, help desks, managed service providers (MSPs), and enterprises that need secure attended remote support and unattended remote access across distributed environments. It enables technicians to securely access, view, control, troubleshoot, and manage Windows, macOS, Linux, iOS, and Android devices from any location, with or without an end user present. IT teams use ISL Online for remote troubleshooting, help desk support, remote IT management, device access, file transfer, multi-monitor navigation, chat and audio/video communication, session recording and handoff, remote command execution, and persistent unattended access through ISL AlwaysOn. The unattended access agent supports mass deployment and device grouping. ISL Online also supports RDP and SSH tunneling without requiring VPN access or firewall changes, simplifying connectivity across multiple networks and locations. ISL Online offers flexible deployment options for different security, infrastructure, and data residency requirements. Organizations can use cloud remote access (SaaS), self-hosted remote desktop software for on-premises and air-gapped environments, or Managed Private Cloud for dedicated single-tenant deployment and greater data control. Premium Cloud, Self-Hosted, and Managed Private Cloud support unlimited licensed users and managed devices. Mobile apps are included at no additional cost with both Cloud and Server licenses. Security features include AES 256-bit end-to-end encryption with RSA 2048/4096-bit key exchange, two-factor authentication (2FA), single sign-on (SSO), session recording, detailed audit logs, role-based access controls, IP and MAC address restrictions, and blackout mode for sensitive environments. ISL Online is ISO/IEC 27001:2022 certified and supports GDPR compliance requirements. The platform integrates with ITSM, RMM, PSA, and endpoint management tools including ServiceNow, Freshdesk, Freshservice, Microsoft Intune, Barracuda RMM, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows and integrations. ISL Online provides scalable remote support, secure remote access, centralized remote management, cross-platform remote control, and flexible deployment without complex network configuration. A free trial is available without a credit card, and the software supports 20 languages. 1,598 Ratings Visit Website ScreenMeet The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more. Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure. Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies. Enterprise-grade security -Built on Amazon Web Services (AWS), the leading cloud solution -Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption -Authentication with Salesforce & ServiceNow for added security -Store data in your preferred cloud 35 Ratings Visit Website NinjaOne NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. 6,064 Ratings Visit Website Admin By Request Endpoint Privilege Management Admin By Request EPM gives organizations control over who and what can elevate on their endpoints, without standing up servers, databases, or a dedicated admin team to run it. The model is least privilege: a user or an application receives the specific access its task requires and nothing more. This closes off a common attack route, since permanent local admin rights are what an attacker inherits when malware executes or a credential is stolen. Removing admin rights does not push users back into support queues. When someone needs a longer stretch of elevated work, they run an Admin Session that expires on its own. When they need only one program elevated, Run As Admin handles that alone and leaves the rest of the system unprivileged. Requests can be approved through the portal, the mobile app, or the API. Files receive an OPSWAT MetaDefender reputation check before elevation, and software that has already been vetted can clear automatically through pre-approval or the AI and Machine Learning approval engine. A single agent supports Windows, macOS, and Linux and behaves the same whether the endpoint is online or offline. Auditing and inventory are included as standard. 105 Ratings Visit Website DriveStrike DriveStrike is easy to use, implement and manage. With DriveStrike you can execute secure remote wipe, remote lock, and remote locate commands on any platform. Integrated drive encryption support as well as mobile device management MDM for mobile platforms. Our professional support team is always available to answer your questions and help you install our services or manage your account and devices. Protecting your data and devices has never been easier or more cost effective. If you have questions or need help understanding how best to protect your data please contact us and we will gladly answer your questions. Protect your business with a device and data protection platform that keeps all devices safe with a single solution and Dashboard. Keep your Workstations, MacBooks, iPads, Smartphones, Tablets, Laptops safe, secure, and organized. 24 Ratings Visit Website 3CX 3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise on Windows, Linux or in the cloud. Alternatively you can choose to have it hosted by 3CX for a completely hassle-free solution. 1,237 Ratings Visit Website CrankWheel Share your screen instantly while on a phone call with CrankWheel, for an engaging presentation. Send a link by text message, WhatsApp or email and the viewer can view it in any browser, on any device without installing anything. Designed for ease of use, CrankWheel is the best solution for sharing a screen with customers for business deals. CrankWheel is used to complement calls by insurance agents, mortgage advisors, solar advisors, digital agencies, educators and customer support specialists. Close deals on the first call! We show you whether they're paying attention. Over 50,000 users share their screen effortlessly with any prospect no matter their technical skill or device choice using our Chrome Extension. CrankWheel works over bad network connections, on obscure devices and old browsers. Mac, PC, iOS, Android, Internet Explorer, Blackberries - it always works! 240 Ratings Visit Website RemotePeople RemotePeople is a global Employer of Record (EOR) and workforce management platform. Founded in 2018 and headquartered in New York, it helps companies recruit, hire, pay and manage employees in 150+ countries without setting up local entities. RemotePeople serves 3,000+ companies with dedicated account managers and in-country HR support. EMPLOYER OF RECORD RemotePeople manages employment contracts, onboarding, payroll, tax administration, statutory benefits and local employment compliance. Clients direct employees' daily work. EOR Flex starts at $199 per employee/month. EOR Plus starts at $399 per employee/month, billed annually for teams of 5+. EOR Switch supports provider transitions. Salaries, statutory employer contributions and other employment costs are additional; country-specific terms apply. RECRUITMENT In-house recruiters source and assess international talent. Services include Global Recruitment, Executive Search, recruitment process outsourcing, embedded recruiters, temporary staffing and talent mapping. Recruitment + EOR combines candidate sourcing with local employment. Its recruitment fee is 2% of the candidate's annual salary each month, plus the EOR fee. PAYROLL, CONTRACTORS AND US PEO Global Payroll and US Payroll support employees hired through clients' own entities. Contractor Management covers onboarding, agreements, invoices and payments. Contractor of Record adds classification support and contractual protections. US PEO provides co-employment, payroll, benefits and HR support. BENEFITS, MOBILITY AND EXPANSION Services include Global Benefits, Global Equity, visas and immigration, company incorporation, entity management and EOR-to-entity transfers. Employment and workplace add-ons include custom contracts, legal assistance, compliance audits, background checks, IT equipment, offices and fleet, stipends, expenses, severance and offboarding. AI COMMAND CENTER AI Command Center supports onboarding, payroll, leave, expenses and contract changes through natural-language requests, with expert review of high-impact changes and action records. The web platform includes employee self-service, documents, payroll reporting and approval workflows. RemotePeople supports startups, growing businesses and enterprises building international teams. Service availability and employing arrangements are confirmed by country. Request a demo or country-specific quote. 546 Ratings Visit Website ESET PROTECT Advanced ESET Protect Advanced is a comprehensive cybersecurity solution designed for businesses of all sizes. It offers advanced endpoint protection against ransomware, zero-day threats, and sophisticated attacks with ESET LiveSense technology. It includes full disk encryption for legal compliance and data protection. The solution features proactive cloud-based threat defense using adaptive scanning, machine learning, cloud sandboxing, and behavioral analysis to prevent new threats. Mobile threat defense secures Android and iOS devices with anti-malware, anti-theft, and mobile device management. It also provides cloud app protection, mail server security, and vulnerability and patch management. Extended detection and response (XDR) enhances threat detection and response, while multi-factor authentication adds security. The solution offers single-pane-of-glass remote management for visibility into threats and users, along with advanced reporting and custom notifications. 2,332 Ratings Visit Website
About RemoteCall is a cloud based remote support solution bridging the agents and clients. Support client PCs, mobile devices and via camera using the cloud based service or in-house server solution. Best solution for IT professionals. Enhance your business, from your PCs, mobile devices, websites and apps, with RSUPPORT's revolutionary remote service technology. Our flagship products, RemoteCall WebViewer has been well received and praised by all types of companies, governments, public institutions, manufacturers, as well as from organizations in finance and education, for its impressive speed, reliability, and security.	About TeamViewer is a popular remote access and support software that enables users to connect to and control computers and devices from anywhere in the world. It is widely used for troubleshooting technical issues, managing IT services, and providing customer support. The software allows for secure file sharing, real-time collaboration, and remote desktop access across different platforms, including Windows, macOS, Linux, iOS, and Android. TeamViewer's security features include end-to-end encryption and two-factor authentication, ensuring safe and reliable remote connections. It is used by individuals, IT professionals, and large organizations to enhance productivity, offer remote support, and manage devices efficiently.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported
Audience Call centers, IT team, customer support	Audience Companies in almost every country looking for a remote support and remote access solution. TeamViewer is available in over 30 languages
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $59.90/month/user PC : $59.90 / month / user PC + Mobile : $79.90 / month / user PC + Visual : $74.90 / month / user PC + Mobile + Visual : $129.90 / month / user * Bulk license discount available. ** Standalone/in-house deployment available. Free Version Not Supported Free Trial Supported	Pricing $24.90 per month Ideal for on-the-go professionals looking for an economical, easy remote work solution. 1 Licensed User 1 Concurrent connection (channel) 3 Managed devices Unlimited devices to connect from 3 Computers to connect to (add-on available) 3 Concurrent sessions (in tabs) per concurrent connection Free Version Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 3.0 / 5 support 4.0 / 5 Read all reviews	Reviews/Ratings Overall 4.7 / 5 ease 4.8 / 5 features 4.6 / 5 design 4.6 / 5 support 4.6 / 5 Read all reviews
Pros & Cons from Real Users Pros Easy to initiate a remote support session using a simple six-digit code, which improves security. The data usage during sessions is efficient, and the program automatically removes itself after the session ends. Cons The connection quality may depend on the user’s network environment, and first-time users may need brief guidance to understand how to start the session smoothly.	Pros & Cons from Real Users Pros It's simple, fast and secure to access and control devices remotely with TeamViewer. Again, it's possible to monitor and manage remote devices with TeamViewer. Likewise, it's secure to transfer files between remote devices with TeamViewer. Finally, TeamViewer provides remote IT support. For me, using TeamViewer has been absolutely magnificent, thanks to the fact that with this platform I have been able to connect remotely to any device in just a few steps. The things that I liked most about this platform were: 1- With the help of this platform, I have been able to maintain an active remote connection at any time. I must point out that the remote connection, which is totally stable, does not have any kind of drop and works perfectly on any device, which is quite helpful since I can use a mobile device or a personal computer to connect remotely to any device, regardless of the distance. I love being able to manage any computer fluidly with the help of this platform, since they do not have any kind of delay in their use. 2- Another feature that I liked is that with the help of this platform I can connect remotely and at the same time talk via audio or video. This is one of the most important options for me, since I can have a stable conversation with someone, while I perform any kind of process remotely, I can contact the other person who is on the computer I connect to either via video or audio. 3- I also really liked its functionality within mobile devices. Even though it is a platform that was created primarily for computers, its use within my mobile device is impressive. I can connect remotely to my computer just by having an ID number and a password. This has been quite helpful, since on some occasions I am away from my office, and I need some information that is on my computer, so I can connect remotely with my mobile phone. 4- Another thing that has been particularly good for me is the file transfer system that this platform has, since for example, if I need to remotely extract some type of document or file that I found on the computer I have connected to, I can do it instantly. The file transfer is one of the fastest I have seen on any other platform. I love the file transfer, there is no limit to the amount of files that I can transfer to my computer remotely. TeamViewer features end-to-end encryption, which is vital for ensuring the security of remote connections. In addition, auditing and logging features are useful for maintaining tight control over who accesses systems and when. The ability to establish unattended sessions on critical servers and stations allows me to run maintenance tasks outside of operating hours. TeamViewer Remote provides remote support thus making it simple and fast to solve technical issues. Ease to connect, access and control remote devices. It offers an enterprise-grade security. Ease to access from multiple devices. With TeamViewer Remote, it is simple, fast and secure to access and control remote devices. Again, it is simple to chat using TeamViewer Remote. It is possible to offer remote IT support to our clients with TeamViewer Remote. It is simple and fast to transfer files with TeamViewer Remote. Cons I haven't experienced any problems with TeamViewer so far as it meets all my needs. The main things I didn't like about this platform were: 1- It is absolutely necessary that both devices that are connected remotely have a fast internet connection. This platform is useless if you have a slow internet connection, which causes many users to have limitations when connecting remotely. I would like this platform to work correctly without needing such a fast connection, that would be fantastic. 2- Using TeamViewer for the first time is a rather complex process. Not all users can have a simple use of the platform. This is because most users are confused about how to configure the access ID and password. Therefore, the general configuration of TeamViewer is usually one of the problems that new users of any company have. I think there should be a tutorial on how to use this remote access platform correctly. One of the aspects I like least is its relatively high resource consumption, which can slow down the system on computers with limited hardware. It's difficult to connect to remote devices when having unstable internet connectivity. TeamViewer Remote delivers great performance and I therefore lack anything to complain about.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information RSUPPORT Co. Ltd. Founded: 2001 South Korea www.remotecall.com	Company Information TeamViewer Founded: 2005 Germany www.teamviewer.com
Alternatives N-able Take Control N-able	Alternatives CrankWheel
TSplus Remote Support TSplus Group	ScreenMeet
Splashtop Remote Support Splashtop	Zoho Assist Zoho
AirDroid Remote Support Sand Studio	ConnectWise ScreenConnect ConnectWise
ConnectWise ScreenConnect ConnectWise View All	LogMeIn Rescue GoTo View All
Categories Remote Support Supported	Categories AR Remote Collaboration Supported Co-Browsing Supported Collaboration Supported Digital Experience Monitoring Supported Endpoint Management Supported IT Management Supported Live Chat Supported Meeting Supported Remote Desktop Supported Remote Support Supported Remote Work Supported Screen Sharing Supported Secure Remote Access Supported System Monitoring Supported Unified Endpoint Management (UEM) Supported Video Conferencing Supported Web Conferencing Supported Website Monitoring Supported
Remote Support Features Diagnostic Tools Supported File Transfer Supported Live Chat Not Supported Real-time Chat Supported Remote Control Supported Screen Sharing Supported Session Recording Supported Session Transfer Supported Surveys & Feedback Supported	Remote Support Features Diagnostic Tools Supported File Transfer Supported Live Chat Supported Real-time Chat Supported Remote Control Supported Screen Sharing Supported Session Recording Supported Session Transfer Supported Surveys & Feedback Supported Show More Features Collaboration Features Brainstorming Not Supported Calendar Management Supported Chat / Messaging Supported Contact Management Supported Content Management Not Supported Document Management Supported Project Management Not Supported Real Time Editing Supported Task Management Supported Version Control Not Supported Video Conferencing Supported IT Management Features Capacity Monitoring Supported Compliance Management Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Supported License Management Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported Meeting Features Action Item Tracking Not Supported Agenda Management Not Supported Attendee Management Supported Board Meetings Supported Committee Meetings Supported Internal Meetings Supported Invitation Management Supported Legislative Meetings Supported Materials Management Not Supported Meeting Feedback Not Supported Meeting Preparation Tools Not Supported Meeting Room Booking Supported Minutes Management Not Supported Post-Meeting Tools Not Supported Scheduling Supported Travel Management Not Supported Voting Management Not Supported Remote Desktop Features Chat Supported Cross-Platform Access Supported File Transfer Supported Group View Supported Mobile Device Access Supported Multi Monitor Support Supported Record Remote Sessions Supported Remote Print Supported Remote Wake Supported User Management Supported Remote Work Features Collaboration Supported Credential Management Supported Electronic Signature Not Supported Employee Monitoring Not Supported Live Chat Supported Meeting Management Supported Project Management Not Supported Remote Access Supported Remote Support Supported Screen Sharing Supported Softphone Not Supported Task Management Supported Time Zone Tracking Not Supported Video Chat Supported Web Conferencing Supported Video Conferencing Features Electronic Hand Raising Not Supported Mobile Access Supported On-Demand Webcasting Not Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Supported Real-Time Chat Supported Record & Playback Ability Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Supported Web Conferencing Features Electronic Hand Raising Not Supported Mobile Access Supported On-Demand Webcasting Not Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Supported Real-Time Chat Supported Record & Playback Ability Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Supported
Integrations Active Directory Not Supported Atera Not Supported Avira Prime Not Supported Guthrie CAD Viewer Not Supported KAMWISE Not Supported Komz Not Supported LogMeIn Miradore Not Supported Okta Not Supported ProxyStores.com Not Supported Qualisys Track Manager Not Supported Salesforce Agentforce Service Not Supported ServiceNow Not Supported StoreApp Not Supported Syncro Not Supported TOPdesk Not Supported Teamstack Not Supported XEOX Not Supported Youzer Not Supported eWay-CRM Not Supported magnalister Not Supported Show More Integrations	Integrations Active Directory Supported Atera Supported Avira Prime Supported Guthrie CAD Viewer Supported KAMWISE Supported Komz Supported LogMeIn Miradore Supported Okta Supported ProxyStores.com Supported Qualisys Track Manager Supported Salesforce Agentforce Service Supported ServiceNow Supported StoreApp Supported Syncro Supported TOPdesk Supported Teamstack Supported XEOX Supported Youzer Supported eWay-CRM Supported magnalister Supported Show More Integrations View All 64 Integrations
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