Readymode

Readymode

Readymode (formerly Xencall)
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About

Readymode (formerly XenCALL) is a cloud-based all-in-one CRM and VoIP solution that empowers contact centers and telemarketers to carry out campaigns, increase leads, and close more sales. Top features include agent and dial-list prioritization, agent callback calendar, blended inbound and outbound calling channels, conference calling, call recording and more. A browser-based solution, Readymode is easy to learn and comes with a one-on-one personalized training and in house support. Streamline and automate your administrative tasks with an intuitive predictive dialer. Proactively look at call center analytic reports and know how well agents perform. Have everything you need with our built-in CRM and third-party integration capabilities. Dynamically build new lists from all of your leads, to assign to your sales teams. Direct server-to-server connectivity with TrustedTPV and VoiceLog Verification systems. Easy-to-integrate third party lead posts.

About

iCallify is an intelligent, multi-tenant contact center software built to streamline business communications and enhance customer engagement through AI-powered automation. The platform supports inbound, outbound, and blended operations with features like predictive, power, preview, and auto dialers, IVR, voice broadcasting, WhatsApp integration, WhatsApp Business Calling, click-to-call, real-time dashboards, advanced call routing, and a Movable Dialer for flexible agent workflows. Designed for scalability, iCallify improves efficiency, boosts conversions, and delivers personalized experiences. It offers multi-channel communication, advanced reporting, supervisor controls (monitor, whisper, barge), Theme Customization for brand alignment, TCPA Compliance for secure outreach, and seamless CRM and third-party integrations.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Telemarketers and call centers of any size

Audience

SMBs, large enterprises, BPOs, banks, healthcare providers, e-commerce, telecom, real estate, and IT/ICT companies

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$150
/license/month
includes all features, all-in-one platform
Free Version Not Supported
Free Trial Not Supported

Pricing

$10 /user/month
Flexible pricing tailored to your business needs. Start with a 14-day free trial to explore all features—contact us for detailed pricing and a customized quote.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.8 / 5
features 4.7 / 5
design 4.3 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • Nice software great dialer really but wow no more pros management is terrible can't even fill up this whole thing cause they're just that bad! This dialer is for scammers! And they're rude.

Cons

  • Rude staff. I've never experienced such rude staff anywhere! It all started with one refusing to ask me how my day is going then when I got angry about the bad service on top of him not knowing how to help at all I was accused of verbally abusing the staff and told to take my business elsewhere after years of business and spending over 50k with them.

Pros & Cons from Real Users

Pros

  • iCallify brings useful contact center capabilities into one platform. I particularly like its calling, IVR, call routing, monitoring, reporting, and dialer features. The platform provides flexibility for different communication workflows and can be adapted to varying business requirements.
  • Comprehensive omnichannel contact center features Auto, predictive, power, and preview dialers Easy-to-use agent and supervisor interfaces Real-time monitoring and reporting WhatsApp and messaging integration Suitable for different business and contact center requirements
  • Robust multi-tenant architecture White-label support for service providers Comprehensive contact center and UC features Flexible deployment options Excellent customer support
  • Easy-to-use interface with a short learning curve. Comprehensive contact center and cloud IP PBX features in one platform. Reliable call quality and stable performance. Omnichannel support for voice, SMS, and other customer communication channels. Powerful call routing, IVR, and real-time analytics. Scalable for businesses of different sizes. Responsive and knowledgeable customer support. Flexible customization and integration options.
  • Easy campaign setup with bulk voice message delivery. Supports personalized and scheduled broadcasts. Real-time analytics for campaign tracking.

Cons

  • The platform has many available features, so understanding and configuring everything can take some time for new users. More detailed onboarding guidance and simplified configuration would make the initial experience easier.
  • The platform has a wide range of features, so new users may need some time to explore and understand all the available functionality.
  • The platform offers many advanced features, so new users may need a little time to explore everything. However, the documentation and support team make the learning process smooth.
  • The extensive feature set can take time to fully explore for new users. Some advanced configurations may require assistance from the support team during initial setup.
  • Dashboard could be more customizable for detailed campaign insights.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Readymode (formerly Xencall)
Founded: 2014
Canada
readymode.com

Company Information

iCallify
Founded: 2011
United States
icallify.com

Alternatives

Alternatives

T-Max Predictive Dialer

T-Max Predictive Dialer

T-Max Dialer & Communications
BatchDialer

BatchDialer

BatchService
DialerAI

DialerAI

Star2Billing S.L. (ESB65173742)
T-Max Predictive Dialer

T-Max Predictive Dialer

T-Max Dialer & Communications
uContact

uContact

net2phone

Categories

Categories

Auto Dialer Supported
Call Center Supported
IVR Supported
Power Dialers Supported
Predictive Dialer Supported
Sales Dialers Supported
Voice Broadcasting Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Inside Sales Features

Auto-Dialing Supported
Call List Management Supported
Call Recording Supported
Campaign Management Supported
Dashboard Supported
Data Management Supported
Lead Capture Supported
Lead Distribution Supported
Lead Scoring Supported
Performance Management Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Integrations

Salesforce Supported
Adobe Acrobat Sign Supported
Authorize.Net Supported
ConvergeHub Supported
Dropbox Supported
Gmail Supported
Goliath Supported
Gong Supported
Google Calendar Supported
Google Maps Supported
Keap Supported
Odoo Not Supported
Pipedrive Supported
Podio Supported
REISift Supported
Stripe Supported
WhatsApp Not Supported
Zillow Supported
Zoho CRM Not Supported
monday AI work platform Supported

Integrations

Salesforce Supported
Adobe Acrobat Sign Not Supported
Authorize.Net Not Supported
ConvergeHub Not Supported
Dropbox Not Supported
Gmail Not Supported
Goliath Not Supported
Gong Not Supported
Google Calendar Not Supported
Google Maps Not Supported
Keap Not Supported
Odoo Supported
Pipedrive Not Supported
Podio Not Supported
REISift Not Supported
Stripe Not Supported
WhatsApp Supported
Zillow Not Supported
Zoho CRM Supported
monday AI work platform Not Supported
Claim Readymode and update features and information
Claim Readymode and update features and information
Claim iCallify and update features and information
Claim iCallify and update features and information