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About

Department managers often don’t have the call insights they need to make smart decisions. This data is either impossible to recover, is too tedious to collect, or is only available historically. You might be experiencing all of these issues. With PBXDom, you can finally start reporting on phone calls and phone system usage, and get what you need in seconds. It’s easy to install and the dashboards are customizable to the insights you want most. Discover opportunities to reduce or maximize resources, learn who your top performers are, and more. Get notified when anyone from your organization makes a call to 911 so you can mobilize resources. Learn about your estimated bill before your bill actually arrives and take action before it’s too late.

About

Predicatively dial your contacts and automatically leave voicemails, emails, and text messages - with no special equipment. Ytel is a cloud-based integrated marketing suite solution. Ytel Contact Center assists SMB call centers and businesses in managing multi-channel communications. Ytel features include auto-dialing, call distribution, voice response, and a scripting module. With Ytel, users can gain access to real-time agent reporting for metrics on call performance and lengths. Ytel is also accessible via iOS and Android devices. Develop new communications functionality in any language and get to production faster. Trust in a platform designed for product development with high uptime and high capacity for SMS and voice channels, with the bandwidth to send and receive volume at scale from a single API. Your business has its core competencies - now you need to augment and centralize customer engagement for better operational efficiency.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies that need a call accounting solution

Audience

Organizations and companies that converse with large numbers of customers and contacts through sales and marketing and customer support

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$39 per month
Free Version Not Supported
Free Trial Supported

Pricing

$99 per user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

PBXDom
Founded: 2013
United States
www.pbxdom.com

Company Information

Ytel
Founded: 2012
United States
www.ytel.com

Alternatives

Calltrak

Calltrak

Theodore Software Consultants

Alternatives

Teltrac

Teltrac

Interpacific Data Management
Call Record Analyzer

Call Record Analyzer

Intelligent Visibility
HoduPBX

HoduPBX

Hodusoft
Shadow CMS

Shadow CMS

Resource Software International

Categories

Call Accounting Supported

Categories

Auto Dialer Supported
Business VoIP Supported
Call Accounting Supported
Call Center Supported
Call Recording Supported
IVR Supported
Predictive Dialer Supported
Sales Dialers Supported
SMS Marketing Supported
Telemarketing Supported
Telephony Supported

Call Accounting Features

By-Extension Reporting Supported
Call Duration Supported
Call Monitoring Supported
Call Volume Supported
Caller Identification Supported
Inbound Reporting Supported
Outbound Reporting Supported
Unattended Call Management Supported
Who Answered Log Supported

Call Accounting Features

By-Extension Reporting Not Supported
Call Duration Supported
Call Monitoring Supported
Call Volume Supported
Caller Identification Supported
Inbound Reporting Supported
Outbound Reporting Supported
Unattended Call Management Supported
Who Answered Log Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Not Supported
Event Triggered Recording Not Supported
File Transfer Supported
Instant Retrieval Not Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Supported
Screen Activity Recording Supported
Video Call Recording Not Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Not Supported
Phone Key Input Not Supported
Survey Management Not Supported
Text to Speech Supported
Voice Customization Not Supported
Voice Mail Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Not Supported
MMS Not Supported
Mobile Coupons Not Supported
Mobile Keywords Not Supported
Polls / Voting Not Supported
Reporting/Analytics Supported
Scheduled Messaging Not Supported
Shortcodes Not Supported
Text-to-Win Not Supported

Telemarketing Features

Auto Dialer Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Call Scripting Supported
CRM Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Lead Distribution Supported
Outbound Call Center Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Supported
Voice & Data Integration Supported
VoIP Supported

Integrations

Salesforce Supported
Sugar Sell Supported
Zapier Supported
Amazon Simple Notification Service (SNS) Supported
Avaya Experience Platform Supported
Basecamp Supported
Capsule Supported
Centrex Software Not Supported
Dropbox Supported
Gong Not Supported
Google Sheets Supported
Jira Supported
Keap Not Supported
MiContact Center Business Supported
Microsoft Dynamics 365 Supported
QuickMail Not Supported
Salesforce Agentforce Marketing Not Supported
Shape Software Not Supported
UltraSMSScript Not Supported
Vtiger CRM Supported

Integrations

Salesforce Supported
Sugar Sell Supported
Zapier Supported
Amazon Simple Notification Service (SNS) Not Supported
Avaya Experience Platform Not Supported
Basecamp Not Supported
Capsule Not Supported
Centrex Software Supported
Dropbox Not Supported
Gong Supported
Google Sheets Not Supported
Jira Not Supported
Keap Supported
MiContact Center Business Not Supported
Microsoft Dynamics 365 Not Supported
QuickMail Supported
Salesforce Agentforce Marketing Supported
Shape Software Supported
UltraSMSScript Supported
Vtiger CRM Not Supported
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