Spiceworks MSP

Spiceworks MSP

Spiceworks
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About

Opsview monitors operating systems, networks, cloud, VMs, containers, databases, applications, and more. Business Service Monitoring, or BSM, allows you a much-enhanced view into your IT infrastructure – as opposed to looking at your infrastructure on a Host by Host basis. Your monitoring solution will understand resiliency, service / operational availability (SLA/OLA), and more. 200+ Opsview supported Opspacks and 4500+ plugins via the Nagios Exchange allow your business to quickly monitor IT infrastructure, public and private cloud services, VMs, containers, databases, and applications. If your business already has existing ticketing, notification, and analytics systems, the Opsview API allows for easy two-way communication and workflow. Monitoring software without top-notch customer support isn't worth it. The Opsview Customer Success Team strives to create increasing value for our customers with their monitoring expertise.

About

With a little know-how, you can make Spiceworks your mission control for all the networks you serve. Spiceworks allows you to collect network info from all your client sites (over secure HTTPS), then consolidate and manage it all from one single, convenient spot! After a quick setup in Spiceworks, each of your clients can have their very own custom user portal to submit help desk tickets, and they’ll all get funneled to your central Spiceworks installation. The multi-site help desk management capabilities provide each client with their own Active Directory authentication for security. You can also easily browse all your open help tickets in the same place, auto-assign tickets to your team based on client, create detailed reports, and more! IT’s on the go! Open, close, assign, and even respond to help desk tickets right from your mobile device, all with a few simple text commands. Now you can manage all client requests whether you’re onsite, at lunch, or even on the golf course!

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations interested in a powerful solution for monitoring operating systems, networks, cloud, VMs, containers, databases, applications, and more

Audience

Businesses and organizations searching for a central hub solution for running a help desk

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

Opsview
Founded: 2003
United States
www.opsview.com

Company Information

Spiceworks
Founded: 2006
United States
www.spiceworks.com/free-managed-service-platform-software/

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Site24x7

Site24x7

ManageEngine

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Sematext Cloud

Sematext Cloud

Sematext Group
AdRem NetCrunch

AdRem NetCrunch

AdRem Software

Categories

Categories

MSP Supported
RMM Supported

IT Infrastructure Monitoring Features

Alerts / Notifications Supported
Application Monitoring Supported
Bandwidth Monitoring Not Supported
Capacity Planning Not Supported
Configuration Change Management Supported
Data Movement Monitoring Not Supported
Health Monitoring Not Supported
Multi-Platform Support Not Supported
Performance Monitoring Supported
Point-in-Time Visibility Not Supported
Reporting / Analytics Not Supported
Virtual Machine Monitoring Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Not Supported
Help Desk Supported
Issue Management Not Supported
Live Chat Not Supported
Patch Management Not Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Not Supported
Scheduling Not Supported

Integrations

Ansible Supported
Jira Supported
Microsoft Teams Supported
OTRS Supported
Open Content Platform Supported
PagerDuty Supported
SMSEagle Supported
ServiceNow Supported
Simplesat Not Supported
Slack Supported
Splunk Enterprise Supported
Splunk On-Call Supported
Twilio Supported
ZIRO Not Supported

Integrations

Ansible Not Supported
Jira Not Supported
Microsoft Teams Not Supported
OTRS Not Supported
Open Content Platform Not Supported
PagerDuty Not Supported
SMSEagle Not Supported
ServiceNow Not Supported
Simplesat Supported
Slack Not Supported
Splunk Enterprise Not Supported
Splunk On-Call Not Supported
Twilio Not Supported
ZIRO Supported
Claim Opsview and update features and information
Claim Opsview and update features and information
Claim Spiceworks MSP and update features and information
Claim Spiceworks MSP and update features and information