uContact

uContact

net2phone
+
+

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About

Welcome to the home of OSDial, the popular full-featured predictive dialer, that uses Open Source licenses to greatly reduce the cost without sacrificing quality or functionality. Able to dial in every imaginable way, this is the most flexible and cost-effective dialer available today. Although dialers are a technical subject, you will find that our representatives are especially willing to take the time to discuss the subject in layman's language. Let us show you some of the highlights of OSDial. Create any number of additional forms and fields to any specific campaign. Set limit of calls per hour. Choose List order, flexibly mix different lists, only call certain Statuses, control how calls are made, use flexible call recording, detect answering machines. Specify how to handle dropped calls, how to do transfers, and how to end calls. Map caller ID's to area codes, try alternate numbers, or use Interactive Voice.

About

Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies searching for a solution to manage and improve their operations

Audience

Call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to optimize the interactions of their sales and support teams.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$59.99/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

OSDial
United States
osdial.com

Company Information

net2phone
Founded: 1990
United States
www.net2phone.com/products/cloud-contact-center-solutions

Alternatives

VICIdial

VICIdial

Vicidial Group

Alternatives

SpitFire

SpitFire

OPC Marketing
T-Max Predictive Dialer

T-Max Predictive Dialer

T-Max Dialer & Communications
MegaDialer

MegaDialer

Megacall
PIMS Dialer

PIMS Dialer

Pimsware

Categories

Categories

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Auto Dialer Features

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Integrations

Amazon Polly
CallHub
Facebook
Infobip
Instagram
Microsoft Dynamics 365
Microsoft Teams
Nok Nok S3 Authentication
Salesforce
Totality
Twilio
Verbio
Wavy
WhatsApp
net2phone

Integrations

Amazon Polly
CallHub
Facebook
Infobip
Instagram
Microsoft Dynamics 365
Microsoft Teams
Nok Nok S3 Authentication
Salesforce
Totality
Twilio
Verbio
Wavy
WhatsApp
net2phone
Claim OSDial and update features and information
Claim OSDial and update features and information
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Claim uContact and update features and information