+
+

Related Products

  • ULTATEL
    114 Ratings
    Visit Website
  • Yeastar P-Series PBX System
    116 Ratings
    Visit Website
  • TollFreeForwarding
    3,215 Ratings
    Visit Website
  • Intermedia Unite
    1,621 Ratings
    Visit Website
  • 3CX
    1,235 Ratings
    Visit Website
  • 800.com
    2,337 Ratings
    Visit Website
  • Squaretalk
    285 Ratings
    Visit Website
  • PBXware
    39 Ratings
    Visit Website
  • Signalmash
    16 Ratings
    Visit Website
  • iPlum
    9,148 Ratings
    Visit Website

About

Nextiva is an AI-powered Unified Customer Experience Management (Unified-CXM) platform that helps businesses acquire, retain, and grow customers through seamless, personalized interactions. It unifies voice, chat, messaging, social, email, video, and reviews into one platform, eliminating silos and improving collaboration across teams. With patented customer journey orchestration, companies gain real-time insights and automate workflows that improve customer retention while lowering costs. Built-in AI and automation simplify self-service, optimize agent productivity, and deliver measurable efficiency. Nextiva’s workforce engagement tools reduce attrition, boost performance, and connect front-line employees with back-office teams. Trusted by thousands of innovative companies worldwide, and recognized as a Strong Performer in Gartner’s 2025 “Voice of the Customer” CCaaS report, Nextiva is redefining how businesses deliver meaningful customer experiences.

About

Research has proven that when you consciously create good experiences for your employees, they create better experiences for your customers. At Sensiple, we understand the imperative modern businesses face to treat their employees like customers. Our employee experience platform, tryvium is built firmly on this understanding. It leverages the proven collaborative potential of a robust platform like Microsoft Teams along with next-gen technology like AI, NLP, and Machine Learning to empower employees with the support they need whenever and wherever they need it. Enhance self-service with intelligent chatbots powered by NLP (Natural Language Processing)and ML (Machine Learning) to understand user intent and provide the solutions that your users are looking for in near-human interactions.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Nextiva is ideal for enterprises and growing businesses seeking a unified, AI-powered platform to optimize customer journeys, boost workforce productivity, and deliver exceptional experiences across every channel

Audience

Contact Center

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$19.95 per month
Free Version
Free Trial

Pricing

$28/M
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.5 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Nextiva
Founded: 2008
United States
www.nextiva.com

Company Information

tryvium
Founded: 2020
United States
www.tryvium.ai/

Alternatives

Alternatives

Intermedia Unite

Intermedia Unite

Intermedia
Local Measure Engage

Local Measure Engage

Local Measure

Categories

Categories

Business Phone Systems Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX Features

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

SIP Trunk Features

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
e911
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Unified Communications Features

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Integrations

Salesforce
Zendesk
AbacusLaw
Active Directory
Agency Matrix
AuguTech
BMC Helix ITSM
Cherwell Software
Clio
ConverSense
Flip
HubSpot Operations Hub
Humhealth
Liine
Macaw AMS
Microsoft Teams
Operata
SalesExec
SalesStreamliner
Skype

Integrations

Salesforce
Zendesk
AbacusLaw
Active Directory
Agency Matrix
AuguTech
BMC Helix ITSM
Cherwell Software
Clio
ConverSense
Flip
HubSpot Operations Hub
Humhealth
Liine
Macaw AMS
Microsoft Teams
Operata
SalesExec
SalesStreamliner
Skype
Claim Nextiva and update features and information
Claim Nextiva and update features and information
Claim tryvium and update features and information
Claim tryvium and update features and information