NeoSound vs. RapportCMS Comparison


NeoSound NeoSound Intelligence	RapportCMS Unity4	+	+
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		Related Products Google Cloud Speech-to-Text Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI research and technology, Google Cloud's Speech-to-Text API helps you accurately transcribe speech into text in 73 languages and 137 different local variants. Leverage Google’s most advanced deep learning neural network algorithms for automatic speech recognition (ASR) and deploy ASR wherever you need it, whether in the cloud with the API, on-premises with Speech-to-Text On-Prem, or locally on any device with Speech On-Device. 443 Ratings Visit Website QEval QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring. Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts. QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. 30 Ratings Visit Website CallTrackingMetrics CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality. 939 Ratings Visit Website LM-Kit.NET LM-Kit.NET is a complete local AI runtime for .NET that lets engineering teams ship AI-powered features without cloud dependencies, per-token costs, or data leaving the network. Most .NET AI integrations stop at inference. LM-Kit.NET covers the full range of capabilities production applications actually need: agentic workflows with tool calling, planning, and memory; document intelligence with OCR and structured extraction; retrieval-augmented generation with built-in vector storage; multilingual speech-to-text; vision and multimodal understanding; text analysis with classification, NER, PII extraction, and sentiment; and text generation with translation, summarization, and constrained output. Ships in one NuGet package, runs in-process with no sidecar services, and works across all major hardware acceleration backends. Drop-in replacement for Semantic Kernel through its Microsoft.Extensions.AI compatibility layer. 29 Ratings Visit Website LALAL.AI LALAL.AI is a next-generation audio separation service powered by advanced AI technology. With a suite of innovative tools - Stem Splitter, Voice Cleaner, Voice Changer, Voice Cloner, VST Plugin, LALAL.AI enables users to take their audio content to the next level. Stem Splitter The core service of LALAL.AI allows users to extract individual vocals or instruments from audio tracks. Supported instruments include: drums, bass, piano, guitar (electric and acoustic), synthesizer, and string and wind instruments Voice Cleaner A powerful tool for extracting clean, clear vocals Voice Changer Modify the sound of a person's voice Voice Cloner Create custom voices Echo & Reverb Remover Remove unwanted echo and reverb from vocals, voice recordings, songs, and videos, all in popular audio and video formats Lead & Back Vocal Splitter Use state-of-the-art AI technology to precisely separate lead and backing vocal VST Plugin Extract stems inside your favorite DAW 5,443 Ratings Visit Website Adobe Firefly Adobe Firefly is an AI-powered creative platform that enables users to generate and edit images, videos, and other media using simple text prompts. It provides an intuitive workspace where users can create content on an infinite canvas and experiment with different creative ideas. The platform includes tools for editing images, generating videos, and applying effects like generative fill. Users can also access quick actions such as background removal, resizing, and media conversion. Firefly allows creators to remix and build upon community-generated content for inspiration. With its easy-to-use interface, it simplifies complex creative workflows. Overall, Adobe Firefly empowers users to produce high-quality visual content quickly and efficiently. Features include: - Text to Video - Text to Image - Generate Sound Effects - Translate Video - Image to Video - Firefly Boards - Generative Match - Text to Avatar 25,051 Ratings Visit Website Aircall Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. 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Squaretalk’s platform offers omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, and enterprise-grade security. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. With local numbers in 150+ popular and niche destinations, we enable businesses to establish and maintain a local presence, build trust, and support their global expansion. 313 Ratings Visit Website net2phone net2phone is an AI-powered business communication platform for companies serious about customer experience. Trusted by 500,000+ users and backed by 30+ years of experience, net2phone eliminates the friction of scattered channels and disconnected tools, so every conversation drives retention and growth. Unite unifies voice, messaging, video, and chat in one place, with call recording, sentiment analysis, and AI-generated follow-ups. AI Agent automates customer inquiries and workflows across phone and chat in 30+ languages, handing off to humans when needed. Coach AI reviews 100% of interactions to guide agent performance. uContact gives high-volume teams omnichannel routing and real-time dashboards. Every solution integrates with the tools you already use and runs on enterprise-grade security. Beyond software, net2phone provides expert guidance at every step, from setup to integration to ongoing optimization, so your technology delivers measurable results. 197 Ratings Visit Website 800.com 800.com is a business phone and call tracking platform that helps small and growing businesses understand, manage, and respond to inbound calls more effectively. 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About NeoSound Intelligence is an AI tech company that turns emotions into actionable insights in order to create a world with better conversations between organizations and consumers. We intend to make all conversations better between consumers and organizations. By providing AI-powered speech analytics tools, we help call center companies to optimize their customer communication. Turn calls into revenue. Optimise customer communication by listening to customer calls automatically. NeoSound tools turn phone conversations into meaningful actionable insights to make customer communication better. NeoSound tools do not only speech-to-text translation. Smart algorithms do acoustics and intonation analysis. The machine listens to how people speak not only what they say. That is why our trained machines can easily address your company-specific needs. NeoSound offers a unique combination of speech-to-text semantic analytics and acoustic analysis of intonation.	About RapportCMS is our competitive advantage vs our competitors. We are focused on the intersection between telephony, interaction management and the people who handle the calls. This approach ensures that we make ‘human technology’ designed by and for contact center practitioners. We know that world-class call center technology must be equally adept at addressing what happens after the agent says hello as to how the call is routed to the desktop. As one of the leading Contact Centres in the AUNZ market, we had over 10 years of building, refining and improving our technology before then releasing it to market as a SAAS solution. While most providers have built solutions from a telephony perspective, we recognize what happens after the agent says hello is of equal importance to what happened before.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Call centers interested in AI technology speech analytics solutions	Audience Companies searching for an end-to-end automated SaaS contact center platform
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information NeoSound Intelligence Founded: 2018 Netherlands www.neosound.eu/	Company Information Unity4 Australia www.unity4.com/rapport-cms/
Alternatives Amberscript	Alternatives HGS Agent X Hinduja Global Solutions
Voci Medallia	Observe.AI
aiOla	Ctalk
OTO OTO Systems	Intalk.io
Inspeech Inconcert View All	Call Center Studio View All
Categories Speech Analytics Supported Speech Recognition Supported	Categories Call Center Supported Call Recording Supported Contact Center Quality Assurance Supported Contact Management Supported Speech Analytics Supported Speech Recognition Supported Telephony Supported
Speech Recognition Features Audio Capture Not Supported Automatic Form Fill Not Supported Automatic Transcription Supported Call Analysis Not Supported Concatenated Speech Not Supported Continuous Speech Not Supported Customizable Macros Supported Multi-Languages Supported Specialty Vocabularies Not Supported Speech-to-Text Analysis Supported Variable Frequency Not Supported Voice Recognition Not Supported	Speech Analytics Features Automatic Transcription Supported Call Center Management Supported Call Recording Supported Customer Experience Management Supported Data Security Not Supported Natural Language Processing Supported Predictive Analytics Supported Self-Service Search Not Supported Sentiment Analysis Supported Surveys & Feedback Supported Speech Recognition Features Audio Capture Not Supported Automatic Form Fill Not Supported Automatic Transcription Supported Call Analysis Not Supported Concatenated Speech Supported Continuous Speech Not Supported Customizable Macros Not Supported Multi-Languages Supported Specialty Vocabularies Not Supported Speech-to-Text Analysis Supported Variable Frequency Not Supported Voice Recognition Supported Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Call Recording Features Archiving Not Supported Call Sharing Not Supported Distributed Call Recording Not Supported Event Triggered Recording Not Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Telephony Features Auto-Dialer Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Not Supported IVR / Voice Recognition Supported Outbound Reporting Not Supported Predictive Dialer Supported Telemarketing Management Not Supported Voice & Data Integration Not Supported VoIP Not Supported
Integrations Amazon Web Services (AWS) Supported Google Cloud Platform Supported View All 2 Integrations	Integrations Amazon Web Services (AWS) Not Supported Google Cloud Platform Not Supported
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