TopboxTopbox, Inc.
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Related Products
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About
Movate offers end-to-end customer clustering and deeper insights into customer sentiments, buying behavior, and satisfaction-levels, to drive business success. Other offerings include Churn Analytics, CX Improvements (CSAT, NPS), Operational Excellence, and Productivity improvements. Powered by AI, our platform helps brands understand finer details about customer’s lifecycle. Data collected from heterogeneous sources is analyzed, and filtered to pave the way for actionable insights that service providers can consume. They help in analyzing customer churn, buying patterns, CX improvements, (CSAT and NPS), customer sentiments, and satisfaction levels. With this data now available to brands and organizations, they can change many aspects of their business – and these insights cut across all functions in a business. The platform uses a variety of data sets like support logs data, customer satisfaction data, and buying patterns in terms of recency, frequency, and monetary values.
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About
Customer experience insights are found in everyday customer interactions with your company. Phone calls, chat sessions, emails, product reviews, Facebook, Instagram and Twitter posts, Reddit conversations, and SMS exchanges are all filled with unsolicited, unstructured feedback.
With Topbox's omnichannel analytics platform, companies are able to quickly identify the issues that interfere with sales, customer churn, and higher support and product costs. Topbox's powerful aggregation, normalization, redaction, sentiment analysis, rule-based and AI-driven classification models provide clients with actionable insights without costly professional services agreements.
Unlock the insights within your customer interactions, with Topbox.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Mid-sized to large organizations
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Audience
Enterprise, Fortune 500, and Mid-market CMOs, COOs and Chief Customer Officers
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationMovate
Founded: 1996
United States
www.movate.com
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Company InformationTopbox, Inc.
United States
topbox.io
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
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Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
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Integrations
Apptentive
Bazaarvoice
Facebook
Five9
Heymarket
LivePerson
NiCE CXone Mpower
Oracle Sales
Oreka TR
Qualtrics Customer Experience
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Integrations
Apptentive
Bazaarvoice
Facebook
Five9
Heymarket
LivePerson
NiCE CXone Mpower
Oracle Sales
Oreka TR
Qualtrics Customer Experience
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