Related Products
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About
Movate offers end-to-end customer clustering and deeper insights into customer sentiments, buying behavior, and satisfaction-levels, to drive business success. Other offerings include Churn Analytics, CX Improvements (CSAT, NPS), Operational Excellence, and Productivity improvements. Powered by AI, our platform helps brands understand finer details about customer’s lifecycle. Data collected from heterogeneous sources is analyzed, and filtered to pave the way for actionable insights that service providers can consume. They help in analyzing customer churn, buying patterns, CX improvements, (CSAT and NPS), customer sentiments, and satisfaction levels. With this data now available to brands and organizations, they can change many aspects of their business – and these insights cut across all functions in a business. The platform uses a variety of data sets like support logs data, customer satisfaction data, and buying patterns in terms of recency, frequency, and monetary values.
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About
Enable your teams to fight customer churn, and identify growth opportunities, with the data they need to take action. Take the right actions, at the right time, wherever your customers are. With products for every stage of the customer journey including digital, customer care, in-location, and account management, you have the tools you need to accelerate the business impact of your CX program across the entire organization. Meet your customers where they are and capture real-time feedback in the moments that matter. With multiple channels and data sources all feeding into one platform, you’ll get a complete view of what customers are thinking and feeling. Reptrics integrated survey tool allows you to solicit feedback to measure customer sentiment and satisfaction with your product or business through today’s most popular surveys. Reptrics automatically sends recommended actions to the right teams in the tools they use, so they can take the steps that will improve customer satisfaction.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Mid-sized to large organizations
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Audience
Companies and businesses in need of a tool to understand how their customers use their products, their health, and their likelihood to renew
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationMovate
Founded: 1996
United States
www.movate.com
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Company InformationReptrics
United States
www.reptrics.com
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Categories |
Categories |
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Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
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Review Management Features
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label
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Integrations
Exact
Freshdesk
Freshsales
Gmail
Help Scout
HubSpot CRM
Intercom
Jira
Microsoft 365
Microsoft Outlook
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Integrations
Exact
Freshdesk
Freshsales
Gmail
Help Scout
HubSpot CRM
Intercom
Jira
Microsoft 365
Microsoft Outlook
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