OTO

OTO

OTO Systems
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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies that have a digital presence and want to listen, collect, and act on customer feedback

Audience

Call centers, healthcare providers, and companies looking for a call analytics software solution for their needs

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$229/month
Free Version
Free Trial

Pricing

$100 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Mopinion
Founded: 2013
Netherlands
www.mopinionlabs.com

Company Information

OTO Systems
Founded: 2017
United States
www.oto.ai/

Alternatives

Hello Customer

Hello Customer

Insider Metrics

Alternatives

Usabilla

Usabilla

SurveyMonkey
wolkvox

wolkvox

Microsyslabs
NeoSound

NeoSound

NeoSound Intelligence

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback Features

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Marketing Analytics Features

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Deep Learning Features

Convolutional Neural Networks
Document Classification
Image Segmentation
ML Algorithm Library
Model Training
Neural Network Modeling
Self-Learning
Visualization

Speech Recognition Features

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Integrations

Adobe Analytics
Amazon Web Services (AWS)
Asana
Contentsquare
Google Cloud Platform
HubSpot CRM
Intercom
Jira
Lightspeed eCommerce
Magento
Microsoft Azure
NextDNS
Optimizely One
Salesforce
Slack
Trello
VWO Testing
WordPress
Zapier
Zendesk

Integrations

Adobe Analytics
Amazon Web Services (AWS)
Asana
Contentsquare
Google Cloud Platform
HubSpot CRM
Intercom
Jira
Lightspeed eCommerce
Magento
Microsoft Azure
NextDNS
Optimizely One
Salesforce
Slack
Trello
VWO Testing
WordPress
Zapier
Zendesk
Claim Mopinion and update features and information
Claim Mopinion and update features and information
Claim OTO and update features and information
Claim OTO and update features and information