Monact

Monact

Monact (Thrilla Digital LTD)
Prodsight

Prodsight

Product Insight
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About

Monact collects reviews and customer feedback through a QR code printed on a card that goes inside the customer's order. You build a short survey, download a print-ready PDF and put the card in your packaging. The buyer scans it with the box still open, answers your questions, and finishes on a screen showing your review destinations. Scans and answers arrive in your dashboard as orders are opened. It is built for Amazon, Etsy, eBay and Shopify sellers who cannot email their buyers directly: a card in the box is the one channel they own. A campaign is either a survey (score, multiple choice or free text, one screen at a time) or a reviews campaign that sends buyers straight to the review sites you choose. You can switch between them without reprinting. Monact never gates reviews: every buyer reaches the same final screen whatever they answered. Responses export to CSV. Free plan available; the first 250 printed cards are included on paid plans.

About

Deeply understand customer feedback across all channels - from support tickets to reviews. Combine your support tickets, reviews, surveys, NPS and other customer feedback into a single repository. Get each piece of feedback automatically analyzed for topics and sentiment based on your custom taxonomy. Get real-time insights around customer issues and requests and drive measurable improvements to your CX. Bring all your feedback to one easily accessible place from all your favorite tools. Analyze your support tickets, reviews, surveys and other customer feedback automatically. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking. Our AI suggests topics such as pricing complaints, technical issues and cancellations. Create your own custom topics to track specific elements or features of your platform. Use sub-topics to drill-down into topics to identify underlying issues.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Ecommerce sellers on Amazon, Etsy, eBay and Shopify who want more reviews and honest feedback from buyers they cannot email

Audience

Leaders and managers of support, success, product and CX

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

£39/month
Free Version
Free Trial

Pricing

$100 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Monact (Thrilla Digital LTD)
Founded: 2026
United Kingdom
monact.co

Company Information

Product Insight
Founded: 2017
United Kingdom
prodsight.com

Alternatives

Alternatives

FeedbackFive

FeedbackFive

eComEngine

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Integrations

AskNicely
Delighted
Formsite
Formstack
G2
Google Business Profile
Google Sheets
Intercom
Jotform
Pendo
Retently
SatisMeter
Stackreaction
SurveyMonkey
Tripadvisor
TrustRadius
Trustpilot
Zapier
Zendesk

Integrations

AskNicely
Delighted
Formsite
Formstack
G2
Google Business Profile
Google Sheets
Intercom
Jotform
Pendo
Retently
SatisMeter
Stackreaction
SurveyMonkey
Tripadvisor
TrustRadius
Trustpilot
Zapier
Zendesk
Claim Monact and update features and information
Claim Monact and update features and information
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Claim Prodsight and update features and information