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About

MightyCall is a flexible & scalable cloud-based call center solution designed specifically
for small & mid-sized businesses. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.

About

TelcoSwitch is an innovative telecommunications company, committed to creating the best, easiest, and most cost-effective way for UK businesses to leverage the power of Unified Communications as a Service. Whether you’re a channel partner or direct customer, we offer simplified up-front and ongoing licensing models to suit every business. From our comprehensive technical training program to our London-based support helpdesk, it’s no surprise we achieve a 97% customer satisfaction score. It costs nothing to become a TelcoSwitch channel partner, and we don’t employ tactics like forecasting and minimum commitments that throttle you. From training material to customer-facing sales literature, we can do it all for you – your brand, supported by our market-leading solutions and infrastructure.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

SMBs & Enterprise in US & Canada

Audience

Organizations in need of a complete Unified Communications solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$20 per month per user
Core - $20 per month / user billed annually - Advanced business phone system:
All advanced telephony features included
- Unlimited calling
- Unlimited messages
- 3 business phone numbers
- Integrations and API access

Pro - $38 per month / user billed annually - Intelligent cloud call center:

All Core features, plus:
- Supervisor workspace
- Live call monitoring
- Analytics and reporting

Power - $54 user/mo, billed annually - Call center solution powered by auto dialer.

Everything in Pro, plus:
- Auto dialers
- Dedicated account manager

Enterprise - $65 user/mo, billed annually

Everything in Power, plus:
- Predictive dialer
- SIP trunking support
- Custom integrations
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.4 / 5
design 4.8 / 5
support 4.6 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • MightyCall has become an integral part of our business, and we absolutely love it! It is worth every penny and is essential to our business model. Without MightyCall, we would not be able to operate as smoothly and efficiently as we do.
  • Great ability to auto record and configure call menus which is very helpful, plus the calls are easily identified. Perfect Quality.
  • - Simplicity in use - Affordability - Viability - Especially I like that I can call toll-free wherever I am.
  • I am using it from last 1 year and i am just loving it. Everything is fine. Call flow, Setup and easy to use. must use for business.
  • Very affordable and works very well among my small team. It is very easy to explain to anyone who has never used mighty call before and is very easy to change and find needed settings.

Cons

  • The only downside to the service is that it is dependent on the internet, so if you are traveling in an area with bad cell reception, calls may drop.
  • No complaints just they offer voice-over service, but with a fee.
  • Possibility to screen the call. Investment potential. It’s a perfect tool for business operations and daily conversations for a very good price.
  • Voice studio should be free. Rest everything is fine. Sometimes calls quality is not that good, while calling to Australia, caller on the other hand can not hear properly.
  • Not as flexible with settings while using the mobile app. Sometimes does not properly alert notifications on mobile.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

MightyCall
Founded: 2013
United States
www.mightycall.com

Company Information

TelcoSwitch
Founded: 2015
United Kingdom
telcoswitch.com

Alternatives

Alternatives

Intermedia Unite

Intermedia Unite

Intermedia

Categories

Business VoIP Supported
Call Center Supported
Call Forwarding Supported
Cloud PBX Supported
IVR Supported
SIP Trunk Supported
Telephony Supported
UCaaS Supported

Categories

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Not Supported

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Supported
Encryption Not Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Not Supported

Unified Communications Features

Audio / Video Conferencing Not Supported
Calendar Management Not Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Not Supported
Fax Management Not Supported
File Sharing Not Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Not Supported
Fax Management Not Supported
File Sharing Not Supported
IVR / Voice Recognition Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Not Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Not Supported
Phone Key Input Not Supported
Survey Management Not Supported
Text to Speech Supported
Voice Customization Not Supported
Voice Mail Supported

SIP Trunk Features

Automatic Fail-over Routing Not Supported
Call Data Records Not Supported
Caller ID Supported
Disaster Recovery Not Supported
e911 Supported
International Numbers Supported
Multiple DID Options Not Supported
PSTN Forwarding Not Supported
Toll-Free Numbers Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Supported

Integrations

Balto Supported
HubSpot CRM Supported
Salesforce Supported
Zapier Supported
Zoho CRM Supported

Integrations

Balto Not Supported
HubSpot CRM Not Supported
Salesforce Not Supported
Zapier Not Supported
Zoho CRM Not Supported
Claim MightyCall and update features and information
Claim MightyCall and update features and information
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Claim TelcoSwitch and update features and information