MiCollab

MiCollab

Mitel Networks
+
+

Related Products

  • Intermedia Unite
    1,631 Ratings
    Visit Website
  • Google Workspace
    69,146 Ratings
    Visit Website
  • 3CX
    1,236 Ratings
    Visit Website
  • Rise Vision
    1,534 Ratings
    Visit Website
  • ISL Light Remote Desktop
    1,576 Ratings
    Visit Website
  • Yeastar P-Series PBX System
    116 Ratings
    Visit Website
  • CrankWheel
    229 Ratings
    Visit Website
  • ULTATEL
    114 Ratings
    Visit Website
  • Zoho Assist
    2,215 Ratings
    Visit Website
  • PBXware
    39 Ratings
    Visit Website

About

Mitel MiCollab is an enterprise collaboration software and tools platform solution that securely and swiftly powers communications for whenever you need them, wherever you are. Mitel MiCollab is an enterprise collaboration software and tools platform solution that securely and swiftly powers communications for whenever you need them, wherever you are. Remove the need to flip between multiple apps to get the job done by providing employees with a single application for voice, video, messaging, presence, audio conferencing, mobility and team collaboration. Keep up with projects, stay connected with colleagues, and boost the sharing of knowledge and ideas across business silos. Extend the power of teams beyond your walls so they can easily and intuitively do the same with clients and partners. Get a communications experience that’s consistent across all of your devices. Stop a conversation on one device and pick it up on another. It’s that simple.

About

Unblu is a privately held Swiss company founded in 2008 that provides financial institutions with the best technology to enrich the digital experience of their customers by extending their customers’ touch points and collaboration capabilities. The Unblu Conversational Platform enables client service agents and visitors to engage, converse, browse & collaborate. Unblu's technology has passed rigorous security reviews and penetration tests at many leading global banks and financial services institutions. Unblu’s Secure Instant Messaging solution help banks provide a WhatsApp experience while remaining compliant. Live Chat is an effective way to provide outstanding customer care and support in real-time. Unblu’s HD Video and Voice solution provides a personalized service that clients will love. Co-Browsing software let agents and advisors collaborate in real-time with customers to discuss opportunities, fill out forms or purchase products online.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies that want an enterprise collaboration software solution

Audience

Financial institutions seeking a conversational platform to level up and optimize their digital customer service

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Easy to deploy. Can be used on PC or mobile. Integrates with the Mitel handset. Lots of features to keep people online.

Cons

  • Users find it a little confusing when working from home and then the office. Software can be little tricky if not configured properly.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Mitel Networks
Founded: 1973
Canada
www.mitel.com

Company Information

Unblu
Founded: 2008
Switzerland
www.unblu.com

Alternatives

Mitel Teamwork

Mitel Teamwork

Mitel Networks

Alternatives

Zoom

Zoom

Zoom Communications
Cardina

Cardina

Caldera Labs
Zultys ZAC

Zultys ZAC

Zultys

Categories

Categories

Chatbot Supported
Co-Browsing Supported
Live Chat Supported
Screen Sharing Supported
Video Conferencing Supported

Collaboration Features

Brainstorming Not Supported
Calendar Management Supported
Chat / Messaging Not Supported
Contact Management Not Supported
Content Management Not Supported
Document Management Not Supported
Project Management Not Supported
Real Time Editing Supported
Task Management Not Supported
Version Control Not Supported
Video Conferencing Supported

Screen Sharing Features

Annotations / Drawing Tools Not Supported
Desktop / Browser Sharing Supported
Mobile Screen Sharing Not Supported
Presenter Control Management Not Supported
Remote Control Not Supported
Screen Capture Not Supported
Screen Mirroring Not Supported
Screen Recording Not Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Not Supported
On-Demand Webcasting Not Supported
Presentation Streaming Not Supported
Presentation Tools Not Supported
Private Chat Not Supported
Real-Time Chat Not Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Not Supported
Video Conferencing Supported
Whiteboard Not Supported

Chatbot Features

Call to Action Not Supported
Context and Coherence Not Supported
Human Takeover Not Supported
Inline Media / Videos Not Supported
Machine Learning Not Supported
Natural Language Processing Supported
Payment Integration Not Supported
Prediction Not Supported
Ready-made Templates Not Supported
Reporting / Analytics Not Supported
Sentiment Analysis Not Supported
Social Media Integration Not Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Not Supported
Proactive Chat Not Supported
Screen Sharing Supported
Third Party Integration Not Supported
Transfers / Routing Not Supported
Website Visitor Tracking Not Supported

Integrations

Appway Digital Banking Not Supported
Avaloq Core Not Supported
Backbase Not Supported
CREALOGIX Digital Hub Not Supported
Daisee Supported
Enghouse Vidyo Not Supported
Finastra Essence Not Supported
Google Calendar Supported
Google Workspace Supported
Kore.ai Not Supported
Microsoft Outlook Supported
Octopus Not Supported
Puzzel Not Supported
Temenos Transact Not Supported
Verint Community Not Supported
ebankIT Not Supported

Integrations

Appway Digital Banking Supported
Avaloq Core Supported
Backbase Supported
CREALOGIX Digital Hub Supported
Daisee Not Supported
Enghouse Vidyo Supported
Finastra Essence Supported
Google Calendar Not Supported
Google Workspace Not Supported
Kore.ai Supported
Microsoft Outlook Not Supported
Octopus Supported
Puzzel Supported
Temenos Transact Supported
Verint Community Supported
ebankIT Supported
Claim MiCollab and update features and information
Claim MiCollab and update features and information
Claim Unblu and update features and information
Claim Unblu and update features and information