USAN RealmUSAN
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Related Products
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About
LEAP360 is an AI-enabled, all-in-one integrated platform that offers a comprehensive suite of tools, including Online Bookings, Website Building, POS System, Email/SMS/Voice Campaigns, Social Media Management, Gift Cards, Memberships, e-commerce, and more.
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About
USAN Realm™ transforms your contact center’s operations. Realm isn’t just an extension of Amazon Connect—it’s a leap into the future of agent engagement, rapid deployment, and customer-centric innovation.
USAN Realm enhances the power of Amazon Connect, providing a complete platform for rapid contact center deployment and innovation. Drive accelerated time to value and rapidly innovate on the latest AWS services while moving at the pace of your customer.
Seamlessly create a unified experience with leading CRM solutions, omnichannel interaction handling, AI-enabled guidance with Amazon Q, and step-by-step guides.
Create and leverage dashboards to manage your team, uncover insights from speech and data to coach in real-time, and empower your frontline staff.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
FEC (Family Entertainment Center) owners & operators, Arcade managers, Trampoline park operators, Indoor play area managers, Bowling alley operators, Amusement & theme park staff Operations and front-desk teams handling POS & bookings Marketing teams focused on customer engagement & retention
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Audience
Contact centers that want a powerful solution to transform their operations
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationLEAP360
Founded: 2020
United States
leap360.com
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Company InformationUSAN
Founded: 1989
United States
www.usan.com/contact-center-solutions/realm/
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Categories |
Categories |
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Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Predictive Dialer Features
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
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Integrations
Amazon Connect
Amazon Q
Amazon Q Business
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