Houzz Pro

Pros: I love that I can use a platform to have all the client information I need from financials, to proposals to ordering and the client is able to view and see whatever we choose.

Cons: The proposal and payment system can sometimes be confusing for clients. This becomes problem some when you're doing revisions and updating proposals regularly.

Overall: Overall, I've been incredibly impressed with Houzz Pro and it's capabilities. I think a stronger or required onboarding curriculum to ensure users understand the full capabilities would be beneficial to fully understand how each option integrates into the next.

Pros: Houzz Pro has been a great tool for keeping my leads and active projects organized. The scheduling features are especially helpful for coordinating my clients, internal team, and trade partners so everyone knows what is happening and when.

Cons: The main drawback is that the software has a lot of detailed features, so it took me some time to learn the program and become comfortable using it. Now that I am fully set up and familiar with the system, it works great and has become a valuable part of managing my construction business.

Overall: Overall, Houzz Pro has been a valuable tool for my construction business. The leads I have received have generally been good quality, and the payment features make it easy and convenient to collect payments from clients. It has also helped me stay organized and manage my business more efficiently.

Pros: They seem to have thought of everything for remodelers and designers. And they have excellent customer service. The customer service is always prompt and actually seem to want to help. They have worked with me in custom situations and want my business to thrive.

Cons: It is expensive if you are just starting out. But I believe they have entry level price options.

Overall: Excellent experience and will likely stay long term. I also appreciate the built in advertising, website design, and that they attract potential customers, having great content.

Pros: This software has greatly increased our efficiency in sales, finance, and project management. I also have seen an increase in our lead closing metrics due to the customer facing side of the software. The client dashboard has gotten rave reviews from our customers and they really enjoy the way estimates are presented. Also, the AI integration has been huge.

Cons: The contract side of the software could use some enhancement. We have established contract documents that dont format into Houzz. We still utilize Docusign for that reason. It would be nice to be able to utilize Houzz for that as well.

Overall: Overall Houzz has been an absolute asset to us and I highly recommend it for anyone considering software. It can replace several niche softwares and covers a number of aspects of our business.

Pros: Loads of features that make it easy to do takeoffs, estimates, and communicate with your clients and team. You can even offer financing to your clients! Also contracts are a breeze and the AI is awesome. make your own floor plans as well!

Cons: I like everything. The only thing I would add are assemblies for takeoff and joist tools.

Overall: Great experience, would recommend to all!! Both residential and commercial contractors would get great use out of this and would be their main platform.

Pros: The portal is streamlined and more straight forward than other design portals. Like how you can edit what the client sees

Cons: Could use some additional use cases when creating floor plans (half walls, picture moulding). I think budget and proposal are redundant. can just have proposal and then should be able to convert this to selections tracker and mood boards and then to invoice. I never know what step to start on- selections tracker or proposal!

Overall: Very helpful and gets my job done quicker! Support is quick to respond. Easy to get the hang of it!!

Pros: Nothing is better about it. At demo they show some good points but when you stat using than you know you still have to make or feed your input and some price. Will not give you material list. You think you are paying something to save time to make estimate but in end you will waste more time learning and still have to figure material. their AI is joke.

Cons: Would not recommend to anyone . There are better options out there. Before you jump in and pay for it get full free trial. Their main focus is on payment. Where they can make 3% from your estimate

Overall: Worst of worst. Paid for year. What a loss. Customer service is not great. Don’t want to listen to their customer.

Pros: User interface is responsive and friendly
Suite of features is comprehensive (mile wide)
Pricing is compelling
AI help agent is usually quite helpful

Cons: Integration w/ QuickBooks is lacking significantly: two way communication. Linking to existing product/services in QB
Estimate breakdown lacks room + trade option
Selection boards do not have due date feature

Overall: Wish Houzz checked all of the boxes, but it has pros and cons when compared with the BuilderTrend software that I came from.

Pros: If you want everything in one place, and to keep everything super organized where you and your client can find it, any time of the day, this is the software for you. There are a ton of tools here, all that are going to help you run and track your business so much better than any other build software. I have tried all the others, and even combinations of them, but for the past 2 years I have been using HouzzPro and been working with the development team, giving them feedback, and they are constantly improving upon what they have, and always looking for make it better.

Cons: None. really nothing to complain about.

Overall: As above. It will change the way you run your business for the better, trust me.

Pros: The Houzz Pro tools make my workload much more efficient. Everything I need is at my finger tips. Many functions would take me hours to do before I got Houzz Pro software.

Cons: I don't like when the updates come and I can't find something right away. (But I realize that is life these days)

Overall: My business has become easier and more profitable due to Houzz Pro. I also feel like I have a team to help me, even though I am a sole proprietor.

Pros: Great Project Management tools organizing
Integrates with accounting software
Steamlines Client communication
Estimating tools literally make estimates fun to do instead of dreading them.
Affordable!

Cons: I really like the Design Software, I haven't had a lot of time to explore all the functions. It's great for overall plans and pictures for clients, but it's harder to get good detailed drawings for the trades to build off of.

Overall: I have been waiting for a program that can take care of all the project management tasks and tools as well as all the business operation functions such as contracts, trade managements, and accounting (integrates with Intuit Quickbooks).
I was able to get rid of 3 subscriptions and consolidate all my project info into one platform.

Pros: I love all the workflow, it makes your daily tasks easy and cover all the points for my Interior Design Trade.

Cons: The Marketing service it is not working right, lets say, out of 5 leads, 1 seems to be a real person but ends being a sales person trying to sale you on something and the rest are fake leads., I google them to try to find info about the person and call and is it not real. That service it is not worth it yet, it needs some work on logistics and verify the leads to make sure they are not bots.

Overall: I thing this is an amazing software to work, it it worth it, the only side of it I do not recommend it is the lead generation " marketing" service.

Pros: We have used this software for several years and switched to custom approximately 1 year ago. Estimates/quotes are very professional looking and the layout is eye appealing. Text message is available from the CRM, along with email and messages within the software. Easy communication with team members and sub contractors makes it easy to share important information, files, and photos. Many AI features that can assist with becoming more efficient.

Cons: - Photos are slow to load in the field.
- Customer/Project expenses are not easily tracked and could be improved for better understanding of savings/losses within a project to manage profit better.
- You can only have 1 main point of contact per project.
- Many AI features are not very accurate, but I am sure this will improve in time.
- Collecting payment within the CRM is easy, although the cost is relatively high. 1% with a $100 cap for ACH debit and 3.6% for credit card.
- Nowhere to add an expiration date on quotes.

Overall: The software is decent with a lot of features, but overall is fairly pricey when factoring in some of the missing elements. Probably better suited for sales and design only, but is lacking in great project management and expense control. ACH debit is pricey and adds up quick if you do a lot of larger ticket projects. We typically do projects that are $10k and up, which hit the max on the project and in many cases, we hit the cap on several project payments. As a general contractor completing many types of jobs and requiring sales and project management, we have found it to have a lot of features with many that need a lot of improvements.

Pros: This allows a simple/professional and all inclusive view from the customer point of view. They can approve an estimate, sign a contract and pay all in one place.

Cons: These is no way simple way to just have office or shop assignments that aren’t associated to a project. Also hour tracking integrated into this would make things better.

Overall: I am very happy and plan to keep using this. I would like to see more features on the business owner end

Pros: The clipper for products, clear pricing for clients and integrated accounting software makes finances very easy.

Cons: No consistent preset settings. I have to double check the proposal settings every time

Overall: Used it for years with no desire to change. I can easily track my projects progress and communicate with clients

Pros: Houzz Pro has provided amazing features that our business was looking for. Budgeting, scheduling, and designing tools.

Cons: Not enough furniture items in the general catalog for 3-D renderings

Overall: Overall, everything is great and it works great as the CRM. And basic design service. Love that they are always innovating.

Pros: This has automated so many daily tasks for my company. Keeps our team organized and ready for clients.

Cons: Wish we had additional ways to remove credit card fees.

Overall: This has helped me get every aspect of the business better organized and has a more professional look for billing, proposals, etc.

Pros: I love the 3D floor plans. It's actually won a $10k job for me. I don't think I can try to say too much more that I like about the software. I'm just trying to get to the required characters.

Cons: It's very hard to use. I'm still trying to figure it out on my own. The room scanner is for Apple only. If you're an Android user, you need to buy a new device to use this feature.
Support is hard to reach. I have had a couple of times where I reached out and didn't get an answer back from my 'dedicated support'. Opps, I didn't see the email that you sent twice! Opps, I'm sorry you called, left a voice mail but I didn't know it until midday the next day.
The software seems buggy. That's the answer I keep getting.

Overall: I'm hoping my experience gets better, but right now its just not a smooth transition. It's buggy. I can't figure out how to even schedule an estimate unless I'm on the computer.

Pros: I love this system and have been using it for years! It is a great way to keep all of your client's data organized. I love the invoices, POs, and floor plans.

Cons: However, they just raised their prices and other CRMs are half the price. I can't justify spending double. They make so much off my CC fees from clients that I wish that would lower my monthly price. I'm really wishing I didn't have to transfer everything over, but that's my goal for next month.

Overall: All in all love and would stay if they were competitive with design files, studio designer or my doma.

Pros: Houzz pro has taken my small remodeling contracting business to the next level. I never realized how much money I was missing out on before Houzz. The estimating software is easy to use and clients pay from my estimate and goes into my bank account. My company is Breakout Home Services. They have a 3D drawing you can make for the client and they love seeing it before the work is done. It’s amazing I couldn’t be any happier with a product. Oh and the support from them is nice to I’ve never had a problem getting any kind of support I needed

Cons: Haven’t found one yet. Well I guess it doesn’t link to my google advertising for me but that’s it

Overall: Hands down best estimating software I have used. I tried Housecall pro but didn’t like it and went back to Houzz. I am 100% satisfied with Houzz Pro.