Zappix Visual IVRZappix
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Related Products
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About
Klearcom is a cloud-based, AI-powered global voice and IVR testing platform that lets enterprises validate and monitor their phone numbers, toll-free lines, interactive voice response systems, and overall call-path reliability across more than 100 countries and over 330 telecom carriers worldwide. Rather than relying on manual test calls, Klearcom simulates real customer call flows, including fixed-line and mobile networks, to discover where routing errors, voice-quality issues, IVR misconfigurations, or downtime might occur. Its solution suite includes automated end-to-end IVR discovery and mapping, regression testing, toll-free number checks, voice-quality assessments, end-agent-reachability tests, fax-line testing, and global caller simulations, all without requiring any installation or changes to a company’s existing infrastructure. It supports multilingual and multi-dialect IVRs, transcribing and evaluating interactive voice menus in 40+ languages.
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About
Transform customer service interactions from voice encounters to visual experiences with On-Demand self-service solutions that resolve customer inquiries, improve customer experience, reduce costs, and grow revenues. A faster, more flexible, and more efficient experience for customers calling into your contact center, Zappix Visual IVR converts traditional voice calls to digital & visual self-service. Visual IVR empowers customers to resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR). Cloud-based, visual web-apps deliver digital self-service to every digital device customers use, with no download required. End-to-end automation available on multiple channels at a fraction of the cost of building & maintaining a native app. Automate common service needs like order tracking, appointment confirmation, FAQs, and more.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Global contact-center operators searching for a solution to test, monitor, and ensure global call-path reliability, voice quality, and uninterrupted customer communication across countries and carriers
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Audience
Companies searching for a solution to deflect calls away from voice channels and live agents
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationKlearcom
Founded: 2016
United States
klearcom.com
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Company InformationZappix
United States
www.zappix.com
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Categories |
Categories |
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IVR Features
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
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Integrations
Amazon Web Services (AWS)
Avaya Cloud Office
Cisco CX Cloud
Five9
Genesys Cloud CX
Google Cloud Platform
Microsoft Azure
NiCE CXone Mpower
Oracle Cloud Infrastructure
RingCentral RingCX
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Integrations
Amazon Web Services (AWS)
Avaya Cloud Office
Cisco CX Cloud
Five9
Genesys Cloud CX
Google Cloud Platform
Microsoft Azure
NiCE CXone Mpower
Oracle Cloud Infrastructure
RingCentral RingCX
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