Keepcon vs. Usabilla Comparison


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About Keepcon values all the areas that interact through text with customers and users in the digital channels. We know that each sector requires precise, relevant information, and in real time. Reduced costs and improved efficiency in contact center management, centralizing all digital channels in our service platform. Keepcon combines the best of artificial intelligence with the capacity of dozens of linguists specialized in semantics, giving rise to diverse solutions that allow you to understand big volumes of information in an automated fashion, as well as accurately classify contents and expressions written in informal Spanish, Portuguese and English. Give better and faster answers to all requests and complaints, by centralizing in one platform all the digital channels of your customer service, as well as incorporating artificial intelligence to guide your operators.	About Optimize your digital channels with customer feedback. Collect real-time feedback across all your digital channels to improve your customer experience. Use digital customer feedback to understand the “why” behind your data. Ask your users the right questions at the right moment in their customer journey to make better informed decisions. Collect real-time feedback to optimize your website. Eliminate assumptions and get the real insights you need from website visitors. Knowing what’s working (and more importantly, what’s not) means you can proactively improve your website’s conversion rates. Collect in-app feedback on how to improve your mobile app experience. Integrate feedback seamlessly into your app and target users at a specific moment in their user journey. Uncover what you need to improve to get those 5-star app store ratings! Get data that goes beyond open and click-through rates. Find out what users think of the content you send them and use their feedback to improve.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Customer experience platform for companies	Audience Companies that want to collect real-time feedback across all digital channels to improve customer experience
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Keepcon Founded: 2008 Argentina keepcon.com/en/	Company Information SurveyMonkey Founded: 1999 United States www.usabilla.com
Alternatives Locobuzz	Alternatives Usersnap
Blueworx	Mopinion
Adobe Target Adobe	Qualaroo ProProfs
Vocalcom	Userback
Inconnect Inconcert View All	Saber Feedback View All
Categories Customer Experience Supported	Categories Customer Experience Supported Customer Feedback Supported Visual Feedback Supported
Customer Experience Features Action Management Not Supported Analytics Not Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Not Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Not Supported Text Analysis Not Supported Trend Analysis Not Supported	Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported
Integrations Adobe Analytics Not Supported BlueConic Not Supported Chattermill Not Supported Contentsquare Not Supported Convert Experiences Not Supported Data Virtuality Not Supported Decibel Not Supported Google Analytics Not Supported Hello Customer Not Supported Jira Not Supported Jira Work Management Not Supported Mouseflow Not Supported Optimizely One Not Supported Rivery Supported Salesforce Not Supported Slack Not Supported Wonderflow Not Supported Zapier Not Supported Zendesk Not Supported Show More Integrations View All 1 Integration	Integrations Adobe Analytics Supported BlueConic Supported Chattermill Supported Contentsquare Supported Convert Experiences Supported Data Virtuality Supported Decibel Supported Google Analytics Supported Hello Customer Supported Jira Supported Jira Work Management Supported Mouseflow Supported Optimizely One Supported Rivery Not Supported Salesforce Supported Slack Supported Wonderflow Supported Zapier Supported Zendesk Supported Show More Integrations View All 22 Integrations
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