Keepcon vs. RingCentral RingCX Comparison


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About Keepcon values all the areas that interact through text with customers and users in the digital channels. We know that each sector requires precise, relevant information, and in real time. Reduced costs and improved efficiency in contact center management, centralizing all digital channels in our service platform. Keepcon combines the best of artificial intelligence with the capacity of dozens of linguists specialized in semantics, giving rise to diverse solutions that allow you to understand big volumes of information in an automated fashion, as well as accurately classify contents and expressions written in informal Spanish, Portuguese and English. Give better and faster answers to all requests and complaints, by centralizing in one platform all the digital channels of your customer service, as well as incorporating artificial intelligence to guide your operators.	About RingCentral's RingCX is an AI-powered contact center solution designed to streamline customer support and enhance interactions. By integrating voice, video, and over 20 digital channels into a single platform, it enables agents to engage customers through their preferred communication methods. The inclusion of RingSense AI provides real-time insights, automates tasks, and offers assistance throughout the customer journey, improving both agent performance and customer satisfaction. With a user-friendly interface and straightforward deployment, businesses can implement RingCX within days. Pricing starts at $65 per user per month, which includes unlimited minutes and access to all core contact center features.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Customer experience platform for companies	Audience RingCentral RingCX supports contact centers and companies with two or 1000+ employees who want to improve their overall call experiences.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Keepcon Founded: 2008 Argentina keepcon.com/en/	Company Information RingCentral Founded: 2003 United States www.ringcentral.com
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Blueworx	Intermedia Unite Intermedia
Adobe Target Adobe	Dialpad Support Dialpad
Vocalcom	Genesys Cloud CX Genesys
Inconnect Inconcert View All	Talkdesk View All
Categories Customer Experience Supported	Categories AI Call Center Supported Call Center Supported Contact Center as a Service (CCaaS) Supported Customer Experience Supported IVR Supported Unified Communications Supported
Customer Experience Features Action Management Not Supported Analytics Not Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Not Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Not Supported Text Analysis Not Supported Trend Analysis Not Supported	Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Not Supported Real-time Chat Supported Reporting/Analytics Supported
Integrations Chatdesk Not Supported FaPipe IPVPN Not Supported FreeBusy Not Supported Indent Not Supported Keragon Not Supported Klearcom Not Supported Lumen by Talkwalker Not Supported Mailchimp Not Supported MobiWork Not Supported OpenText Contact Center Analytics Not Supported Oracle Cloud Infrastructure Not Supported Salesforce Not Supported ServiceNow Not Supported Shape Software Not Supported Slack Not Supported Speak Not Supported SpiceX Not Supported Textel Not Supported VipeCloud Not Supported Workers by Delos Not Supported Show More Integrations View All 1 Integration	Integrations Chatdesk Supported FaPipe IPVPN Supported FreeBusy Supported Indent Supported Keragon Supported Klearcom Supported Lumen by Talkwalker Supported Mailchimp Supported MobiWork Supported OpenText Contact Center Analytics Supported Oracle Cloud Infrastructure Supported Salesforce Supported ServiceNow Supported Shape Software Supported Slack Supported Speak Supported SpiceX Supported Textel Supported VipeCloud Supported Workers by Delos Supported Show More Integrations View All 127 Integrations
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