Kayako vs. Statlook Comparison


Kayako	Statlook Media-press.tv S.A.	+	+
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		Related Products Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 8,478 Ratings Visit Website Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 2,173 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 244 Ratings Visit Website ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 25 Ratings Visit Website EcholoN EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. Its integrated Enterprise Application Framework enables organizations to configure workflows, forms, data structures and roles and to build individual business applications on the same platform. EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, Asset and Configuration Management, customer and contract processes, maintenance and technical service. Workflow automation, notifications, escalations, dashboards and reporting help standardize processes and improve transparency. EcholoN is designed for organizations that need more than a traditional ticketing system and want to connect IT, service departments and business processes on one scalable platform 50 Ratings Visit Website NinjaOne NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. 6,065 Ratings Visit Website Sendbird Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Sendbird’s AI-powered customer service platform helps businesses deliver scalable, omnichannel support through intelligent AI agents. These agents work seamlessly across channels like mobile apps, web, SMS, and social media, providing instant and proactive assistance to customers 24/7. With the ability to integrate into existing customer support tools, the platform enhances resolution rates, reduces response times, and improves customer experience by offering a unified view of all interactions. 166 Ratings Visit Website Forethought Forethought delivers the world’s most advanced AI Agents built to think, act, and get smarter with every interaction. No matter the question, “Where’s my refund?”, “How do I update my plan?” or “Why isn’t this working?” - there’s a purpose-built AI Agent ready to help. From chat to voice to SMS, every conversation gets a smart, personalized response powered by your policies, tone, and data. This isn’t just plug-and-play automation. It’s AI with a strategic plan. Forethought helps businesses roll out a multi-agent system across the entire customer experience. With Forethought, your teams can stop piecing together tools and start running a smarter, faster operation. One that delights customers every step of the way. 166 Ratings Visit Website 3CX 3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise on Windows, Linux or in the cloud. Alternatively you can choose to have it hosted by 3CX for a completely hassle-free solution. 1,237 Ratings Visit Website SuperOps SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment. 295 Ratings Visit Website
About Deliver exceptional customer service in multiple languages across live chat, email, Facebook and Twitter. For SMBs looking for a fully integrated cloud-hosted help desk to immediately start supporting customers. Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel. Support customers better, and stay personal as you grow. Kayako’s award-winning helpdesk solution includes our live chat software as one of the many tools to help you with your customer support success. Kayako’s live chat tool enables you to provide a tailored, engaging live chat experience 24/7. You can help customers in real time across every channel—all from within Kayako’s dashboard. It’s quick and easy to customize our live chat software and integrate it into your website, iOS and Android apps.	About Statlook is a professional and free IT Asset Management suite that comprises following features: 1. Hardware - complete infrastructure information in one place. 2. Software - software auditing with validation of license compliance. 3. Users - activity stats, used programs and visited websites with blocking feature. 4. Helpdesk - fully featured helpdesk system with quick remote desktop control and GDPR compliance tool. LINKS Statlook Installer: https://dev.statlook.com/appcenter/install/getfree.php User Manual: https://manual.statlook.com/14.0/en-US/master/index.html
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Organizations interested in a powerful customer service solution	Audience Companies, government institutions, IT Administrators, Management
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $9.00/month/user Free Version Supported Free Trial Supported	Pricing $0 Contact us so we can prepare for you a unique quotation. Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 4.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Kayako helps in building personal relationship with our customers that initially increases productivity. It's a customer service software. Helps team to achieve targets by getting more customers. Live chat support. Suggests helpful searches. Easy to use and implement. Cons Highly recommended software. Easy to use. No training required.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported
Company Information Kayako Founded: 2001 United Kingdom www.kayako.com	Company Information Media-press.tv S.A. Founded: 2000 Poland statlook.com
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Categories Customer Service Supported Help Desk Supported Issue Tracking Supported ITSM Supported Live Chat Supported	Categories Employee Monitoring Supported Issue Tracking Supported IT Management Supported Network Monitoring Supported Portal Supported Remote Desktop Supported
Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Not Supported Scheduling Not Supported Task Management Supported Show More Features Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Not Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Not Supported Configuration Management Not Supported Contract/License Management Supported Dashboard Supported Incident Management Not Supported Problem Management Not Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported	Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Not Supported Issue Auditing Supported Issue Scheduling Not Supported Knowledge Base Supported Project Management Not Supported Recurring Issues Not Supported Scheduling Supported Task Management Supported Show More Features Employee Monitoring Features Activity Monitoring Supported Browsing History Supported Email Monitoring Not Supported Keystroke Recording Supported Productivity Analysis Supported Remote Control Supported Screen Activity Recording Supported Time & Attendance Supported Time Tracking Supported IT Management Features Capacity Monitoring Supported Compliance Management Not Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Not Supported License Management Supported Patch Management Not Supported Remote Access Supported Scheduling Not Supported Software Inventory Supported User Activity Monitoring Supported Network Monitoring Features Bandwidth Monitoring Not Supported Baseline Manager Not Supported Diagnostic Tools Not Supported Internet Usage Monitoring Supported IP Address Monitoring Not Supported Real Time Analytics Not Supported Resource Management Not Supported Server Monitoring Not Supported SLA Monitoring Not Supported Uptime Monitoring Not Supported Web Traffic Reporting Supported Portal Features Chat Not Supported Collaboration Not Supported Content Management Supported Document Management Supported File Sharing Not Supported Search Supported Remote Desktop Features Chat Not Supported Cross-Platform Access Not Supported File Transfer Supported Group View Supported Mobile Device Access Not Supported Multi Monitor Support Supported Record Remote Sessions Not Supported Remote Print Not Supported Remote Wake Not Supported User Management Not Supported
Integrations AppFollow Supported Facebook Supported Google Workspace Supported InsightSquared Supported Intercom Supported Jira Supported Kapiche Supported Klaus Supported Nimble Supported SQL Server Not Supported Shift Supported Slaask Supported Stripe Supported SurveyMonkey Supported Trello Supported Wufoo Supported Xero Supported turboSMTP Supported Show More Integrations View All 84 Integrations	Integrations AppFollow Not Supported Facebook Not Supported Google Workspace Not Supported InsightSquared Not Supported Intercom Not Supported Jira Not Supported Kapiche Not Supported Klaus Not Supported Nimble Not Supported SQL Server Supported Shift Not Supported Slaask Not Supported Stripe Not Supported SurveyMonkey Not Supported Trello Not Supported Wufoo Not Supported Xero Not Supported turboSMTP Not Supported Show More Integrations View All 2 Integrations
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