KMS Lighthouse vs. Shelf Comparison


KMS Lighthouse	Shelf Shelf.io	+	+
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About Whether you’re in financial services, healthcare, insurance, banking or any other industry where your employees need access to information at their fingertips, knowledge management is a crucial component in the success of this experience. KMS Lighthouse is the next-generation knowledge management solution used by brands globally. Our cutting-edge solution: ✅ Can cut employee training times by up to 50%. ✅ Increases productivity ✅ Reduces costs ✅ Reduce error rates ✅ Increase First Call Resolution (FCR) by up to 40% ✅ Easily integrates with your preferred tools, allowing you to increase productivity across all channels and departments. ✅ Is trusted by some of the biggest brands in the world. When your agents need information in real-time, our software is responsive which means an enhanced customer experience.	About Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution. Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most. Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work. Companies with distributed workforces are realizing there’s still room for more efficiency. AI-driven Knowledge Management is solving the biggest challenge holding up your people’s progress: finding answers fast so they can move the needle forward.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies searching for a knowledge management system	Audience Distributed teams of all shapes and sizes, including cross-functional teams and functional departments such as Sales, Marketing, Operations, and HR.
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $30/mo Plans starting at $30 a user per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.2 / 5 features 4.2 / 5 design 4.2 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros I liked that the product relatively easy to mange and work with. Very intuitive and user friendly. Customization for item templates, dedicated home pages for different user roles, as well as the GetAnswer feature which enables searching within items with autocomplete. Easy to use, user friendly. The Ui is very good and looks like a high level platform. The search engine is fabulous. There are a lot of new features in the last version and the implementation process is very simple and obviously. Cons The information item pages are very blend, not very appealing to the eye. The built-in exam module has so many limitations with zero adaptivity to our way of running quizzes. A limited number of widget to be used on the homepage. Its support should be more quicker and answer the customer with more details. The pricing model needs more options like types of users. The system should have the options of specific floating modules.	Pros & Cons from Real Users Pros AI has done a great job of automating data. The speed of obtaining information has increased significantly Cons Nothing critical was discovered, so far I’m completely satisfied
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information KMS Lighthouse Israel www.kmslh.com	Company Information Shelf.io Founded: 2015 United States www.shelf.io
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Categories Contact Center Knowledge Base Supported Help Desk Supported Knowledge Management Supported	Categories AI Customer Service Supported AI Customer Support Agents Supported AI Knowledge Base Supported Contact Center Knowledge Base Supported Corporate Wiki Supported Customer Self-Service Supported Enterprise Content Management (ECM) Supported Enterprise Search Supported Knowledge Management Supported
Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Supported Collaboration Supported Content Management Supported Decision Tree Supported Discussion Boards Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported	Knowledge Management Features Artificial Intelligence (AI) Supported Cataloging / Categorization Supported Collaboration Supported Content Management Supported Decision Tree Supported Discussion Boards Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported Show More Features Enterprise Content Management (ECM) Features Archiving & Retention Supported Collaboration Tools Supported Content Lifecycle Management Supported Digital Asset Management Not Supported Document Management Supported Electronic Signature Not Supported Information Governance Supported Mobile Access Supported Search Supported Version Control Supported Workflow Management Supported Enterprise Search Features AI / Machine Learning Supported eDiscovery Not Supported Faceted Search / Filtering Supported Full Text Search Supported Fuzzy Search Not Supported Indexing Not Supported Text Analytics Supported
Integrations Genesys Cloud CX Supported Zendesk Supported Amazon Connect Not Supported Dropbox Not Supported Five9 Not Supported Freshsales Supported Google Chrome Not Supported Google Drive Not Supported Kustomer Not Supported Microsoft Teams Supported Mozilla Firefox Not Supported NiCE CXone Mpower Not Supported Salesforce Supported Salesforce Agentforce Service Not Supported Slack Not Supported Show More Integrations View All 5 Integrations	Integrations Genesys Cloud CX Supported Zendesk Supported Amazon Connect Supported Dropbox Supported Five9 Supported Freshsales Not Supported Google Chrome Supported Google Drive Supported Kustomer Supported Microsoft Teams Not Supported Mozilla Firefox Supported NiCE CXone Mpower Supported Salesforce Not Supported Salesforce Agentforce Service Supported Slack Supported Show More Integrations View All 12 Integrations
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