KIX vs. Virima Comparison


KIX KIX Service Software	Virima Virima Inc.	+	+
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		Related Products Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 244 Ratings Visit Website Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 2,173 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 7,958 Ratings Visit Website EcholoN EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. Its integrated Enterprise Application Framework enables organizations to configure workflows, forms, data structures and roles and to build individual business applications on the same platform. EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, Asset and Configuration Management, customer and contract processes, maintenance and technical service. Workflow automation, notifications, escalations, dashboards and reporting help standardize processes and improve transparency. EcholoN is designed for organizations that need more than a traditional ticketing system and want to connect IT, service departments and business processes on one scalable platform 50 Ratings Visit Website ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 25 Ratings Visit Website EZO AssetSonar AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance. AssetSonar is an IT asset management and IT service management platform that provides real-time visibility across your entire digital infrastructure. With native ITSM capabilities, AssetSonar helps track and optimize hardware, software, licenses, and service workflows, reducing risks, controlling IT expenditures, and enhancing compliance. The platform features real-time asset context via its IT Graph, which links tickets, assets, software, and users, enabling faster issue resolution and improved decision-making. With integrated patch management, software governance, and automated workflows, AssetSonar streamlines IT operations, enhances service delivery, and supports more efficient offboarding processes. 118 Ratings Visit Website Auvik Auvik's cloud-based network monitroing and management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer. Whether you are a corporate IT professional or a Managed Service Provider, Auvik has a simple, out of the box solution for you and your team that only take minutes to deploy. 678 Ratings Visit Website SuperOps SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment. 223 Ratings Visit Website NinjaOne NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. 6,035 Ratings Visit Website Forethought Forethought delivers the world’s most advanced AI Agents built to think, act, and get smarter with every interaction. No matter the question, “Where’s my refund?”, “How do I update my plan?” or “Why isn’t this working?” - there’s a purpose-built AI Agent ready to help. From chat to voice to SMS, every conversation gets a smart, personalized response powered by your policies, tone, and data. This isn’t just plug-and-play automation. It’s AI with a strategic plan. Forethought helps businesses roll out a multi-agent system across the entire customer experience. With Forethought, your teams can stop piecing together tools and start running a smarter, faster operation. One that delights customers every step of the way. 166 Ratings Visit Website
About KIX Service Software develops and markets KIX, the leading open source service management software. More than 400 customers from various industries already use KIX for IT service management or customer service. KIX is available as an on-premise or cloud solution. In addition to extensive and customiseable basic functions (ticket system, asset management, self-service portal, knowledge and FAQ database, reporting, dashboards, etc.), KIX offers a wide range of extension options. Thus, professional field service management, maintenance management, automated device inventory, 15 ITIL® 4 practices, time recording and much more can also be implemented with KIX. We support our customers in analyzing their processes, in software implementation and with individual extensions. Comprehensive support services and a qualified training program round off our offer. We are also involved in key industry associations such as the Open Source Business Alliance, BITKOM and itsmf.	About Virima gives IT teams trusted runtime truth for agentic IT: a live, accurate record of what exists, how it connects, and what a change will affect, so people and AI agents can act safely. Agentless scanning and an optional agent for Windows, macOS, and Linux inventory hardware and software across on-premises, cloud, and remote environments. Results feed a native CMDB that stays current on its own, with health scoring and conflict resolution. ViVID™ Service Mapping turns CMDB relationships into dynamic maps with live overlays for open incidents, pending changes, and vulnerabilities, so teams can trace root cause and assess change impact before they act. Virima integrates with ServiceNow, Jira Service Management, Ivanti, HaloITSM, Xurrent, Hornbill, and TeamDynamix.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience SMEs, corporations, public administration, governmental institutions, etc. - basically all organizations that have to manage it and non-it services	Audience IT operations, infrastructure, asset management, service desk, IT security, and compliance teams, plus CIOs and IT leaders
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $33 per month Free Version Supported Free Trial Supported	Pricing $4,740.00/year Business Pro: $395 per month or $4,740 per year, including 2,000 assets, expandable to 6,000 by request. Standard support is included, with a one-business-day response. Above 6,000 assets. The Enterprise plan is custom-quoted, with optional add-ons available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 4.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros easy to use with a well designed UI. Biggest benefit to my team was the visibility into all of the dependencies involved in our applications. we were flying blind before we started with Virima. Cons all of the issues that we ran into were resolved fairly quickly with help from support so I cant pinpoint real cons for what we are using it for.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Not Supported In Person Supported
Company Information KIX Service Software Founded: 2006 Germany www.kixdesk.com	Company Information Virima Inc. Founded: 2007 United States www.virima.com
Alternatives ServiceWise TechExcel	Alternatives ServiceNow CMDB ServiceNow
Gensys X SPS	Freshservice Freshworks
Ivanti Neurons for ITSM Ivanti	Startly Startly Labs
Serviceaide	iET ITSM iET Solutions
SMART SERVICE DESK ITSM SMART Service Desk View All	Serviceaide View All
Categories ITSM Supported	Categories Application Dependency Mapping Supported Change Management Supported CMDB Supported Incident Management Supported IT Asset Management Supported IT Documentation Supported IT Management Supported IT Service Supported ITSM Supported Network Mapping Supported Risk Management Supported Service Desk Supported
	ITSM Features Asset Tracking Supported Availability Management Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Not Supported Release & Deployment Management Not Supported Self Service Portal Supported Show More Features CMDB Features Change Management Supported Configuration Management Supported Data Visualization Supported Device Auto Discovery Supported Impact Management Supported IT Asset Management Supported License Management Supported Performance Management Supported Relationship Mapping Supported Change Management Features Approval Workflow Not Supported Audit Trail Supported Automated Notifications Not Supported Change Calendar Not Supported Change Planning Not Supported Compliance Management Supported Prioritization Not Supported Release Management Not Supported Task Management Not Supported Tracking & Reporting Not Supported Training Management Not Supported IT Asset Management Features Asset Tracking Supported Audit Management Supported Compliance Management Supported Configuration Management Supported Contract/License Management Supported Cost Tracking Supported Depreciation Management Not Supported Inventory Management Supported IT Service Management Supported Maintenance Management Supported Procurement Management Supported Requisition Management Supported Supplier Management Supported IT Management Features Capacity Monitoring Supported Compliance Management Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Not Supported License Management Supported Patch Management Supported Remote Access Not Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Not Supported Ticket Management Supported Incident Management Features Audit Trail Supported Corrective Actions (CAPA) Not Supported Disaster Recovery Not Supported Incident Reporting Supported IT Incident Management Supported OSHA Compliance Not Supported Root-Cause Diagnosis Supported Safety Management Not Supported Task Management Supported Ticket Management Supported Network Mapping Features Color Codes / Icons Supported Compliance Management Supported Device Auto Discovery Supported Hierarchical Mapping Supported Location-Based Mapping Supported Map Exporting Supported On-Demand Mapping Supported Reporting/Analytics Supported Self-Updating Maps Supported Web Traffic Reporting Supported Risk Management Features Alerts/Notifications Supported Auditing Supported Business Process Control Not Supported Compliance Management Supported Corrective Actions (CAPA) Not Supported Dashboard Not Supported Exceptions Management Not Supported Internal Controls Management Not Supported IT Risk Management Supported Legal Risk Management Not Supported Mobile Access Not Supported Operational Risk Management Not Supported Predictive Analytics Not Supported Reputation Risk Management Not Supported Response Management Not Supported Risk Assessment Supported Service Desk Features Change Management Supported CMDB Supported Incident Management Supported IT Asset Management Supported Knowledge Base Supported Mobile Access Not Supported Procurement Management Supported Remote Control Not Supported Self Service Portal Supported SLA Management Supported
Integrations Amazon Web Services (AWS) Not Supported Cisco Nexus Dashboard Fabric Controller Not Supported HALO Not Supported Hornbill Not Supported Ivanti Neurons Not Supported Jira Service Management Not Supported Microsoft Entra ID Not Supported ServiceNow Not Supported ServiceNow CMDB Not Supported TeamDynamix ITSM Not Supported VMware vCenter Not Supported Xurrent Not Supported Show More Integrations	Integrations Amazon Web Services (AWS) Supported Cisco Nexus Dashboard Fabric Controller Supported HALO Supported Hornbill Supported Ivanti Neurons Supported Jira Service Management Supported Microsoft Entra ID Supported ServiceNow Supported ServiceNow CMDB Supported TeamDynamix ITSM Supported VMware vCenter Supported Xurrent Supported Show More Integrations View All 12 Integrations
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