RequestorRequestor Technologies
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About
JustFOIA is the easiest-to-use records requests software that manages every step of the process from intake to delivery. Let’s walk through what processing a request on JustFOIA looks like. Web-based records request submission forms are customizable to meet your organization’s needs. You can have as many forms as you would like and design a unique form to each request type. By creating a new request workflow, a user can assign custom or predefined tasks to given users or departments. Collaborate in-app to complete tasks, gain approvals, process and redact requested records, and securely deliver to requestor automagically! With workflows, your ability to simplify your process is powered by your imagination. While processing the request, it’s a breeze to communicate with all departments involved to ensure nothing gets missed in the steps needed to complete the response. Your organization can recover costs for the time and materials needed to complete each inquiry.
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About
Requestor is a multichannel helpdesk which allows you to operate customer support as well as internal team requests from email, phone, or chat. It’s easy and all in one place. Requestor collects everything in ticket form – from emails, phone calls and chat – for easy and transparent communication. Managing Requestor is so easy that you’ll master it within an hour or two. Even if it’s the first time you’re using this type of system. You can easily integrate Requestor with your CRM or ERP system, so you can manage everything from one place. We adapt to your needs. That’s why you can freely choose between a hosted cloud solution and an on-premises solution operating on your server. All functions are available in both scenarios.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies and enterprises looking for a records requests software solution to manage their processes
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Audience
Companies looking for an adaptable Help desk solution for customer support and internal team requests
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$40 per user per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationJustFOIA
Founded: 2019
United States
www.justfoia.com/how-it-works/
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Company InformationRequestor Technologies
Founded: 2013
Czech Republic
www.requestor.com
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Categories |
Categories |
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Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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Integrations
Laserfiche
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