Audience
Government agencies and companies interested in a solution to manage their security and operations
About WebQA
GovQA’s Public Records Request Management software handles more Freedom of Information Act (FOIA) requests for state and local government organizations than any other software provider of its kind. Our patent-pending tools like in-line deflection which delivers detailed requested information before a request is submitted; powerful duplicate request flagging and linking; and tiered request processing all greatly reduce repetitive work, limit the opportunity for errors, and make it easy to collaborate with relevant parties. If you have a public records problem; we have a solution! The GovQA public records (FOIA) platform combines our proven knowledge base, rules engine, workflow, and payment technologies to provide a comprehensive Public Records Software Management System that works across all departments and is configured to your specific needs. Patent-pending deflection tools deliver requested information in-line and before a request is submitted.
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MCCi provides a connected suite of GovTech solutions that helps organizations break free from the manual and repetitive processes that dominate document management, permitting and licensing, records requests, case management, and other essential work. Its business process automation tools combine Laserfiche enterprise content management, AI, electronic signatures, intelligent document processing, robotic process automation, forms, workflows, records management, and system integrations to centralize information and reduce busywork. Teams can replace filing cabinets, shared drives, paper forms, follow-up calls, and outdated systems with searchable digital repositories and automated processes that keep documents secure, organized, and compliant throughout their lifecycle. For public records requests, the platform supports specialized workflows for FOIA, elections, building records, subpoenas, interagency requests, liens, and medical billing.
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Libria
Getting the right information to the right people within the right timeframe is a challenge. Libria software will simplify the time-consuming method of manually processing FOIA requests. Libria offers a comprehensive FOIA solution to manage the entire FOIA lifecycle: request capture, tracking, document gathering, correspondence, fulfillment, archival, and reporting. Constituents can submit their FOIA requests online through Libria's public-facing web portal. Quickly gather paper documents and electronic files with built-in scanning and import utilities. Permanently block sensitive information in response documents with easy-to-use redaction tools. Quickly send letters and emails with customizable templates and mail merge capability. Provide compiled response documents via email, a secure web portal, or hard copy.
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RequestPro
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Integrations
No integrations listed.
Company Information
WebQA
Founded: 2000
United States
www.webqa.net
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Product Details
Platforms Supported
Cloud
Training
Webinars
Live Online
Support
Online
Phone Support
WebQA Product Features
Customer Service
Knowledge Base
Supported
Self Service Portal
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Live Chat
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
