Related Products
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About
MCCi provides a connected suite of GovTech solutions that helps organizations break free from the manual and repetitive processes that dominate document management, permitting and licensing, records requests, case management, and other essential work. Its business process automation tools combine Laserfiche enterprise content management, AI, electronic signatures, intelligent document processing, robotic process automation, forms, workflows, records management, and system integrations to centralize information and reduce busywork. Teams can replace filing cabinets, shared drives, paper forms, follow-up calls, and outdated systems with searchable digital repositories and automated processes that keep documents secure, organized, and compliant throughout their lifecycle. For public records requests, the platform supports specialized workflows for FOIA, elections, building records, subpoenas, interagency requests, liens, and medical billing.
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About
GovQA’s Public Records Request Management software handles more Freedom of Information Act (FOIA) requests for state and local government organizations than any other software provider of its kind. Our patent-pending tools like in-line deflection which delivers detailed requested information before a request is submitted; powerful duplicate request flagging and linking; and tiered request processing all greatly reduce repetitive work, limit the opportunity for errors, and make it easy to collaborate with relevant parties. If you have a public records problem; we have a solution! The GovQA public records (FOIA) platform combines our proven knowledge base, rules engine, workflow, and payment technologies to provide a comprehensive Public Records Software Management System that works across all departments and is configured to your specific needs. Patent-pending deflection tools deliver requested information in-line and before a request is submitted.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Municipal records and community development teams that need to digitize documents, automate public processes, and improve citizen service
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Audience
Government agencies and companies interested in a solution to manage their security and operations
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationMCCi
United States
mccinnovations.com
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Company InformationWebQA
Founded: 2000
United States
www.webqa.net
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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Integrations
Laserfiche
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