+
+

Related Products

  • Boostero
    64 Ratings
    Visit Website
  • VoucherCart
    67 Ratings
    Visit Website
  • ServoDesk
    25 Ratings
    Visit Website
  • UENI
    9,731 Ratings
    Visit Website
  • Odoo
    1,729 Ratings
    Visit Website
  • Aircall
    1,838 Ratings
    Visit Website
  • KORONA POS
    228 Ratings
  • Rise Vision
    1,540 Ratings
    Visit Website
  • InboxAlly
    136 Ratings
    Visit Website
  • Intermedia Unite
    1,634 Ratings
    Visit Website

About

Social Inbox for Collaborative Teams. Manage all customer notifications and support requests in one place. Talk to your teammates over Juphy to deliver the fastest solution to your customers on all communication platforms. Your days of logging in and out, over and over again, are over! Manage all customer engagement in real time in one place, speeding up the customer support process. With a single click, quickly respond to direct messages, mentions, reviews and comments on Juphy's dashboard. The biggest problem that delays customer support is the poor internal communication. Communicating via email delays ticket resolution time by an average of 4 hours. Collaborate on tickets with a collaborative tool like Slack. Create your support team, set up permissions, assign and chat in real time on incoming messages or tickets.

About

SupportBee’s support ticket system enables teams to organize, prioritize and collaborate on customer support emails. SupportBee’s shared inbox works just like email. We stay invisible to your customers, retaining the personal touch of email. However, unlike a traditional email inbox, we offer your team a frictionless way to collaborate by assigning tickets to teams and agents. Everyone knows exactly what they are responsible for and nothing slips through the cracks. Our integrated knowledge base software empowers your customers to help themselves. Your customers can find answers to their questions without having to write to customer support. KBee also integrates tightly with our Shared Inbox, which enables your team to easily insert links to relevant customer support articles when replying to your customers.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies and brands of all sizes that want to engage customers on social media

Audience

Customer Service solution for companies

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$39 per month
Free Version Not Supported
Free Trial Supported

Pricing

$49 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Juphy
Founded: 2018
Turkey
www.juphy.com

Company Information

SupportBee
Founded: 2011
United States
supportbee.com

Alternatives

Alternatives

Sympoq

Sympoq

Escon ltd
EvantoDesk

EvantoDesk

Evanto
Teamwork Desk

Teamwork Desk

Teamwork.com

Categories

Categories

Customer Service Supported
Help Desk Supported

Social Media Management Features

Automated Publishing Not Supported
Brand Tracking Supported
Content Management Not Supported
Customer Engagement Supported
Multi-Account Management Supported
Multi-User Collaboration Supported
Post Scheduling Not Supported
Reporting/Analytics Supported
Social Media Monitoring Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Integrations

Aritic PinPoint Not Supported
Basecamp Not Supported
CA Flowdock Not Supported
ClickUp Not Supported
Customer.io Not Supported
Desktop.com Not Supported
FormCrafts Not Supported
GitHub Not Supported
Insightly Not Supported
Integry Not Supported
Jira Not Supported
Jira Work Management Not Supported
Pipedrive Not Supported
Revamp CRM Not Supported
Slack Not Supported
Stackreaction Not Supported
Trello Not Supported
Wufoo Not Supported
Zapier Not Supported
Zoho CRM Not Supported

Integrations

Aritic PinPoint Supported
Basecamp Supported
CA Flowdock Supported
ClickUp Supported
Customer.io Supported
Desktop.com Supported
FormCrafts Supported
GitHub Supported
Insightly Supported
Integry Supported
Jira Supported
Jira Work Management Supported
Pipedrive Supported
Revamp CRM Supported
Slack Supported
Stackreaction Supported
Trello Supported
Wufoo Supported
Zapier Supported
Zoho CRM Supported
Claim Juphy and update features and information
Claim Juphy and update features and information
Claim SupportBee and update features and information
Claim SupportBee and update features and information