Alternatives to Juphy
Compare Juphy alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Juphy in 2026. Compare features, ratings, user reviews, pricing, and more from Juphy competitors and alternatives in order to make an informed decision for your business.
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1
Pylon
Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more. The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels -
2
Agorapulse
Agorapulse
Stay organized, save time, and easily manage your social media with Agorapulse’s inbox, publishing, reporting, monitoring, and team collaboration tools. Agorapulse currently supports Facebook, Instagram, TikTok, Twitter, LinkedIn, Google My Business, and YouTube accounts. Our inbox makes sure you never miss a message. It's designed for you to quickly go through your comments and ad comments. Need publishing options? We have plenty! Including drafting, bulk scheduling, and more. Our reports allow you to see the most important metrics for your social media accounts at a glance. We even include statistics for your Instagram Stories! We also offer a wide range of team/collaboration features so that profiles with many admins can work seamlessly. Our functionalities, support team, and pricing models make our tool an excellent value for growing teams and agencies looking for a better social media management solution.Starting Price: $49.00/month -
3
NapoleonCat
NapoleonCat
NapoleonCat is an all-in-one social media management and customer service platform trusted by brands in 60+ countries. Designed for businesses, agencies, and e-commerce teams, it centralizes communication across Facebook, Instagram, TikTok, LinkedIn, YouTube, Messenger, Google Reviews, and more. With AI-powered auto-moderation, spam and hate speech are removed instantly (even under ads) - protecting your brand and boosting ROI. Teams collaborate in one dashboard to manage messages, schedule and publish content, track performance, and generate executive-ready reports. Social CRM with built-in translation ensures personalized, multilingual support at scale. Secure access control, compliance with GDPR, and automation of repetitive tasks allow companies to serve more customers without expanding headcount. NapoleonCat helps you deliver fast, consistent, and measurable social media customer care while saving time and growing smarteStarting Price: $79.00/month -
4
Swat.io
Swat.io
Social media management isn’t just about funny cat gifs and dance videos. As a social media manager, you have to keep track of deadlines and approval processes, react flexibly and keep your community happy. We know that’s not always easy. We've been focusing on the demands of professional social media teams since 2010. From single-person companies to international corporate groups, every organization needs to have clarity and control in order to free up more time for important social media management tasks. Over 17,000 users currently rely on our expertise. With Swat.io Publisher, you can create and publish posts for your social media editorial plan. Swat.io Inbox is the inbox for comments, mentions, private messages and reviews from your community. Shared logins are a thing of the past. Everyone has access to all the channels they need in Swat.io. Feedback has never been this simple: Release processes and internal notes make collaboration easier.Starting Price: $300 per month -
5
Zoho Social
Zoho
Zoho Social is a powerful social media management platform designed for businesses of all sizes and agencies. It simplifies social media marketing by enabling users to schedule and publish posts, manage conversations—including direct messages, comments, and mentions—across multiple platforms, track keywords, competitors, and hashtags, generate detailed reports, and more—all from a single, user-friendly interface. Supported Platforms: Meta (Facebook, Instagram, and Threads), Google Business Profile, YouTube, Pinterest, Mastodon, X (formerly Twitter), Bluesky, TikTok, WhatsApp, and Telegram. Key Features: Post scheduling & publishing for streamlined content planning Unified inbox to manage conversations, messages, and mentions across platforms Social media analytics to gain valuable insights and optimize performance Content calendar for visualizing and organizing posts effortlessly Team collaboration tools to enhance workflow efficiencyStarting Price: $10 per month -
6
Socialboards
Socialboards
Best cloud helpdesk for social media (by far) plus Email, Chat Bots, Contact Forms, and Review Sites. All text-based customer service channels under one unified inbox, so no customer is left behind. Social Customer Service solution. Gather all incoming inquiries in one unified ticketing inbox. Share tasks and make sure everyone is up to speed. Social media. Handle all social media support tickets from Facebook, Instagram, Youtube and Twitter. Live Chat. Solve problems instantly with Live Chat on your website. Emails and webforms. Regain control of your support emails, and add custom forms to your website and facebook pages. Full control Reduce the amount of Support tickets. Gain valuable insights. FAQ. A smart self-service FAQ solution for your website. Statistics and insight. Get the insight you need to make smarter changes. API. Integrate with internal systems using our APIs.Starting Price: $9 per user, per month -
7
AzureDesk
AzureDesk
Get all the "must-have" features of enterprise-class systems in AzureDesk designed for all businesses at a minimal cost to users. Provide an end to end solutions for customers' issues with AzureDesk’s robust Ticket Management System. AzureDesk supports an unlimited number of email addresses. Emails sent to any of these email accounts will get converted into tickets & will be displayed in ticket Management. Support Center helps in answering your Customers Questions in your absence ensuring Customer Service Support 24/7. Integrate AzureDesk with multiple apps including JIRA, Slack & more. Get insightful Reports on your customer's interactions as well as your Agents/Team performance. Mention your teammates in private notes using Twitter style handle & notify them to collaborate to solve the tickets. Azuredesk is allowing us to manage support tickets in an ISO270001 approved fashion.Starting Price: $12 per month -
8
Chotam.io
Star Consulting
Get notified when someone comments on your social media. Never miss a potential customer again in your social media. Supports Facebook, Instagram, Twitter, YouTube. Sends alerts to email or Telegram for you to respond. No credit card required for a free trial. We alert on comments in your communities on Facebook, Instagram, Twitter and YouTube. And (if you use) VKontakte and Odnoklassniki. Learn when someone mentions on Twitter or VK your brand or posts a key phrase about your business, so you can follow up with a potential new customer. Receive social comment alerts to email or Telegram on your desktop computer without constantly checking your smartphone. Receive alerts for comments made in your advertising posts or in posts about your product published by influencers. Learn when potential customers comment in your competitor’s communities on Twitter or YouTube, and find even more customers.Starting Price: $5 per month -
9
SocialBu
SocialBu
SocialBu provides a whole new way to manage your social media. You can manage and automate all your Facebook, Instagram, Linked In, Twitter, and Google my Business accounts from one place. The key features are: - Scheduling across multiple platforms - Social inbox for messages and comments - Post recycling - Bulk uploading - Keyword and hashtag tracking - Fully dynamic automation - Team collaboration - Reports and insightsStarting Price: $8 per month -
10
MailClark
MailClark
MailClark is an external communications bot solution that centralizes all correspondences into Slack or MS Teams for easier communication. With MailClark, users can allow the bot to host the help desk of their customer support team, create a team inbox for their sales or marketing team, and more. MailClark also features a shared inbox that stores mentions, internal-only comments, collision detection, and more. Be faster and better in your customers, suppliers, colleagues replies as well as in engaging conversation with your team. Get "Too Fast Too Furious" in your workspace. Collectively manage your external messages from customers or any external contacts, directly in your collaborative tool (Slack or Microsoft Teams). Never miss any external messages, email, Facebook or Twitter messages. MailClark reminds you to take care of each of your customers or external contacts.Starting Price: $9.00/month -
11
SocialBee
SocialBee
SocialBee helps social media managers create, schedule, and manage content across Facebook, X (Twitter), LinkedIn, Instagram, Pinterest, Google Business Profiles, TikTok, YouTube, Threads, and Bluesky, all from one place. Top SocialBee features you'll love: - Design posts with Canva, Unsplash, and GIPHY integrations - Use the AI Post Generator to create captions and images - Organize content into categories for a balanced strategy, and import blog posts via RSS feeds. - Customize posts per platform, set a visual posting calendar, and preview up to 100 upcoming posts. - Collaborate with your team using multiple workspaces. - Track link performance with 5+ URL shorteners and analyze your social growth with detailed analytics. - Engage with followers through mentions and comments from a unified inbox. Whether you're a solopreneur or part of a marketing team, SocialBee helps you keep your social media organized, save time, and grow your online presence effectively.Starting Price: $29 per month -
12
MySampark
Saurabh Infosys
MySampark is a social media automation platform that manages Instagram and Facebook accounts using AI-powered workflows. The platform automates replies to comments, sends direct messages, and schedules content across multiple channels from a unified workspace. The AI campaign manager generates captions and hashtags for content planning. Comment-to-DM automation converts engagement into leads by responding to keyword triggers such as pricing inquiries. The AI product reply feature can be trained on product details and FAQs to provide accurate customer responses. A unified inbox consolidates conversations, comments, and AI replies, eliminating the need to switch between platforms. Analytics track engagement metrics and identify top-performing posts. The platform supports centralized management across Instagram, Facebook, LinkedIn, YouTube, Pinterest, and X. Multi-user accounts enable team collaboration across content creation, sales, marketing, and support functions.Starting Price: $4.99/month -
13
Teamwork Desk
Teamwork.com
Teamwork Desk is a function-rich helpdesk solution that enables you to seamlessly manage your inbound communication and tickets, from the moment it has been created to the time it has been solved while being invisible to the customers. As an all-around support hub for help doc creation and inbound communication, Teamwork Desk allows you to deliver exceptional customer support and resolve problems faster as well as enable customers to find answers, get help, and track tickets anywhere, using any device. Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale. Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience.Starting Price: $7 per user per month -
14
Grytics
Grytics
Show community engagement like you’ve cracked the code on social networking. Build your community engagement strategy based on iron-clad insights. Cultivate productive workplace & community collaboration and rich relationships. Create an environment where employees love to work and members are eager to participate. Break down your stats and KPIs to understand staff engagement, sentiment and performance. Create customized reports as you need them — delivered to your inbox. Merge your BI and CRM tools with GRYTICS to manage your community insights — all from one place.Starting Price: $99 per month -
15
Clear Slate
Clear Slate
Clear Slate is a simple ticketing and help desk platform that turns email (and optionally SMS) into structured support tickets with AI-assisted workflows so teams can capture, manage, categorize, and respond to customer inquiries more efficiently; it creates tickets automatically from your inbox in just a couple of clicks or via a dedicated support address, offers AI-powered response suggestions based on your knowledge base that you can customize and approve before sending, and provides analytics, custom categories, workflows, and collaboration tools as your needs grow. It integrates seamlessly with Gmail, uses secure authentication, encrypts customer data, lets you build and reuse response templates and automated ticket rules, prioritizes messages, and supports APIs for further automation. Overall, Clear Slate helps teams centralize support communications, reduce manual ticket creation and repetitive replies, apply intelligence to prioritize and categorize requests.Starting Price: $29.17 per month -
16
uBugtrack
uBugtrack
Lightweight, smart, elegant and real-time collaboration app to manage your tasks, issues, crashes, releases. When something change on a ticket since the last visit it's displayed in bold. When you make a new build click on create release note and uBugtrack will automatically attach the new fixed/closed tickets to this release note. When you write a new comment on uBugtrack ticket, the message is automatically sent on a slack channel. RESTful Json Api to connect uBugtrack with your own applications. When you write a new comment on uBugtrack ticket, the message is automatically sent on a slack channel. uBugtrack is actually in public beta, during beta uBugtrack is totally Free without limit. You can already use uBugtrack in production to manage your tickets, your data will not be deleted at the end of the beta. -
17
CloudSocial
CloudSocial Technologies
All your social media in one place. Seamlessly manage several social media accounts and engage with prospects and customers to deliver superior social experience. Multiple scheduling options to post on multiple social channels at desired frequency or on a specific date for maximizing engagement. Convenient content calendar for a unified view. Respond to all your comments, messages and posts on multiple social accounts in real-time with CloudSocial. Collaborative workflows enhances team efficiency and customer delight. Analyze metrics to derive meaningful and contextual insights for driving your social media strategy. Download intuitive reports with just one-click. Effortlessly manage of your social media activities with CloudSocial and get connected.Starting Price: $13 per month -
18
Glystn
Glystn
Your AI-powered community engine to glean deep insights, amplify communication, and grow audience value like never before. No more jumping between dashboards, and keeping up with comments, messages, and notifications. Glystn listens across platforms, giving you insights and letting you read and respond to messages in one place. Glystn uses AI/ML to surface topics and conversations from deep inside comments and threads, keeping you on the pulse of your community no matter how big you get. Easily launch automated or bulk comment replies, Discord invites, AMAs, polls, and other engagement activities, targeting just the right groups and conversations in your community, across platforms, in just a few clicks. Glystn is built by people who care about creators and have a passion for online communities. We've worked closely with creators for years, learning and helping them grow, so we could build the right product that works for them. -
19
Unthread
Unthread
Unthread automatically tracks conversations as tickets and uses AI to prioritize, assign, and resolve instantly. All new conversations are automatically tracked as tickets with assignments & alerts. Measure and improve your response times with assignment logic and clear escalation paths. Link your Slack conversations with your task managers, CRM, HRIS, marketing tools, and more. While customers reach out in Slack, your team members have a powerful back-office ticketing tool to navigate the queue, kick off automation, and seamlessly hand off between human and AI responses. Not all messages are created equal. Prioritize important tickets, easily loop in colleagues, and escalate to reach your SLA targets. Automatically categorize incoming ticket types. Analyze response and resolution time per category. Learn where your documentation is missing or out of date. Unthread is an omni-channel inbox that aggregates tickets and data across any source that your customers use.Starting Price: $50 per month -
20
Sposter
Sposter
An artificial intelligence-based system for creating and publishing content on social networks. With Sposter you can easily integrate content creation processes, and optimize the work with your team and clients. Publishing - control your social networks in one place. Create and upload posts to selected social media pages with a single click. Collaboration - connect your team and customers in one environment. You can create and manage a communication plan and tasks for team members. Scheduling - set the date and time for the posts to be published. Use the artificial intelligence feature to choose the best time to publish your posts. Approvals - inform the customer and coordinate the content of the posts prepared with Sposter. Get customer approval for social media content or comments with specific notes. Analytics - track post results based on social networking data. Generate reports on posts, pages, and team members’ work.Starting Price: $59/month/3 users -
21
SutiDesk
SutiSoft
SutiDesk is an easy to use online helpdesk software solution designed for customer support in organizations of any size. Its collaborative and intuitive design helps resolve customer issues quickly and meaningfully while providing complete control over support requests and questions. SutiDesk enables companies to manage and track support tickets and all related activities from a single unified platform. SutiDesk is easy to deploy and no installation is required. Reduce ticket resolution times and support costs. Access from any device, anytime. Provide best-in-class support ticket management capabilities. Streamline customer support services. Automated email to ticket creation. Automated customer case management. Maintain consistent support across new and existing customers. Collect and manage support tickets from multiple sources. Provide personal support to your customers. Full featured solution to accommodate growth. -
22
Dispatch Tickets
Dispatch Tickets
Dispatch Tickets is a powerful SaaS-based ticketing and dispatch management platform designed to help businesses streamline customer support, service requests, and team operations. Our software enables companies to manage tickets, assign tasks, and track issues in real time through an intuitive and centralized dashboard. With features like a shared inbox, automated workflows, and team collaboration tools, Dispatch Tickets improves response time and enhances customer satisfaction. Whether you're a service-based business, IT support team, or field operations company, our platform simplifies communication and ensures no request goes unnoticed. Dispatch Tickets is built for scalability, making it suitable for startups, small businesses, and growing enterprises. Easily integrate your workflow, monitor performance, and deliver better customer experiences with a reliable and efficient ticketing solution.Starting Price: $29/month -
23
Halp
Atlassian
Ticketing, powered by your Slack conversations Halp is a modern ticketing help desk for humans that love Slack. Empower your remote teams to be happier and more productive. Turn any message into a ticket with an emoji. Report on your team's requests no matter where they come from. Never do the same work twice. A powerful workflow engine paired with machine learning ensures routine tasks and questions get resolved faster. Your customers are your colleagues, your friends. Communicate in the most natural way, and make ticketing a breeze. Halp's powerful Ticketing Platform is perfect for fast growing teams. If you already have a ticketing solution in place, we offer deep integrations with Zendesk, Jira, and more.Starting Price: $25 per user per month -
24
MavSocial
Maventus Group
MavSocial is a social media, reputational management, and advertising solution for agencies, business owners, and marketers to manage their Facebook, Instagram, Twitter, LinkedIn, Google My Business, YouTube, and Tumblr accounts. Publish: directly to all the above channels with options for scheduling, bulk publishing, targeting, and more, Advertise: create ads and manage campaigns for Facebook (boosted and unpublished), Twitter, Instagram, and LinkedIn, including bulk location targeting ads. Engagement: Respond to all your social media comments, mentions, DM's, ad comments + your reviews with ease from one unified inbox Collaboration: MavSocial's Incredibly flexible Teams and Brands module allows you to manage the profiles, users, and teams how you want. Reports: Beautiful downloadable reports allow you to view and analyze e the most important metrics from your social media accounts. Digital Library: Store all your digital assets in one location for quick accessStarting Price: $19.00/month/user -
25
Cue
Cue
Handle all your customer support from one place. Connect with customers via WhatsApp, Facebook, Telegram, email, and web chat via your website. Scale your customer support with chatbots. Reduce costs and response times by automating questions from customers. Turn website visitors into happy customers. Let customers contact you about sales or support queries using their preferred channel. A complete customer service platform that delights customers and drives sales. Respond to customer queries on any of your channels quickly and easily from one dedicated inbox. Automatically route tickets to the right teams for faster resolutions. Save time responding to customer questions with message templates. See what channels your customers prefer, the issues they’re having, and how well you’re serving them. All tickets come into one inbox and then get assigned to teams. Build profiles and save customers from repeating themselves.Starting Price: $43.67 per month -
26
Community 360
Community 360
Community 360 is an all-in-one community engagement platform that makes it very simple for Communnity Managers to control their Data, manage their community & create a positive, thriving and profitable eco-system. We provide a fully-white-label B2B & Gov Ready system that is secure, single tenancy and ready for customisation. Your entire fan base, on one platform, live chat, season tickets, merchandise, it’s the perfect combination for any large scale sport. Provide a safe, curated space for your congregation/devotees, organise events, provide support, collect donations, all in one space. Perfect for any organisation. The perfect tool for Community Consultation. Grow positive engagement, automatically block profanity, sarcasm, negativity and build a thriving community. -
27
ContentStudio
ContentStudio
Streamline your social media and content marketing. Powerful content marketing and social media management platform for publishers, brands, agencies and, startups who want to share the best content consistently and increase their reach. All the tools you need to centralize your content marketing operations for all the channels including blogs, social networks and, newsletters. No more lack of data, email threads, spreadsheets, approval delays and, disconnected workflows. Find, analyze and share top performing content for any topic or industry. Plan and collaborate with your teams on an intuitive editorial calendar. Schedule content to all of your channels and networks from a single place. Track KPIs and measure performance across all the channels.Starting Price: $25 per month -
28
Sprinklr Social
Sprinklr
Sprinklr Social is an enterprise-grade, AI-powered social media management platform that lets teams manage every aspect of their social presence across 30+ social and messaging channels from a single, unified solution, bringing together social listening, publishing, engagement, campaign management, automation, sentiment, and audience analytics, and governance into one workflow. It provides a centralized content calendar and tools to plan, create, schedule, and optimize posts with AI recommendations on timing, hashtags, tone, and performance; monitor conversations, sentiment shifts, and trends across networks in real time; and automate engagement and inbound triage to act quickly on customer messages, mentions, and customer-care interactions. Sprinklr unifies data, insights, and actions so social teams can collaborate efficiently, enforce brand compliance with automated workflows and approvals, and turn social interactions into meaningful business impact for marketing, sales, etc. -
29
Vista Social
Vista Social
Modern social media management tools for everyone. Expertly crafted social media management tools to help you exceed your goals. Find, collaborate, and schedule content for all your social channels. Visually schedule and preview your social media posts. Build relationships with your followers, and easily manage your social media messages, comments, and reviews in one place. Measure and report on the performance of your social media efforts. Create and customize simple, actionable reports that reveal what’s working and isn’t. Vista Social Listening tools help brands keep track of conversations that matter to them through timely alerts and sophisticated filtering. Strengthen online reputation with review management features such as reporting, alerts, and the ability to respond! Plan and publish to your social media profiles like a pro. Weaponize unique platform features and techniques that will fuel real results! Now powered by ChatGPT!Starting Price: $64 /month -
30
SuperSupport
SuperAGI
SuperSupport transforms customer support by automatically resolving issues, empowering agents with intelligent assistance, and generating rich insights from every conversation. SupperSupport AI agents enable your customers to get answers, solve problems, and take action through a natural, conversational experience. Conversations from every channel, including email, phone, and webchat, route directly to your inbox for easier prioritization and resolution. SuperSupport combines human expertise with AI intelligence to amplify your interactions, break through communication barriers, and unlock unprecedented productivity while delivering exceptional customer satisfaction. Intelligent and collaborative ticket management allows you to seamlessly track, resolve, and analyze customer issues, ensuring that critical conversations or customer concerns never fall through the cracks again. With SuperSupport, customer issues can be auto-resolved through AI agents that take action.Starting Price: $75 per month -
31
SharedInbox
SharedInbox
Manage customer support and communication directly from Slack. Collaborate effectively on shared emails like support@your.domain without sharing passwords among team members. SharedInbox connects to any email you currently use. You can also get an @in.sharedinbox.co email you can setup forwarding to. Just hit the command SharedInbox /compose and send emails to anyone. On any email thread, Just hit Reply Mail. Each incoming or outgoing email creates a new Slack Message Thread, easily tag teammates and discuss. Every account comes with a support site your users can send and manage their support requests from. No new installation or application required. Use a tool your team is already familiar with Slack. Know when your email is delivered and when it is opened. See files and pictures attached to your emails directly in Slack. Create a custom signature to attach to your emails. Set a custom message that is automatically sent once you get an email.Starting Price: $5 per month -
32
Viraly
Viraly.io
Viraly is a social media management platform for scheduling, analytics, and link-in-bio pages across 10 platforms including Instagram, Facebook, TikTok, YouTube, LinkedIn, Pinterest, Threads, Bluesky, X, and Mastodon. The post scheduler features a visual calendar, content recycling for evergreen posts, first comment automation on Instagram/Facebook/LinkedIn/YouTube, threaded replies on Threads/Bluesky/X/Mastodon, account tagging and collaborator invites on Instagram, location tagging on Instagram and Facebook, and team collaboration with role-based permissions and approval workflows. Analytics covers all 10 platforms with engagement metrics, exportable reports, and up to 2 years of historical data. The Link in Bio tool lets you create landing pages with 70+ themes, video embeds, image grids, email collection, product showcases, and custom domains. Viraly keeps everything in one place so you can focus on creating great content.Starting Price: $19 per month -
33
ClearFeed
ClearFeed
ClearFeed is an AI-powered support platform integrated with Slack, designed to combine helpdesk efficiency with Slack's collaborative environment. 1. Transform Slack channels into a central hub for request management. 2. Facilitate quick responses by converting customer inquiries into actionable tickets. 3. Scale support for numerous clients using automated answers from knowledge bases. 4. Simplify internal employee support with conversational ticketing in Slack. 5. Enable Support and Customer Success teams to work effectively within Slack. 6. Achieve faster response times and improved accountability. 7. Monitor and manage customer requests from a single Slack channel. 8. Keep your team aligned across all platforms and tools. 9. Enhance productivity with AI-driven responses and organized knowledge resources. 10. Integrate seamlessly with existing tools for efficient two-way communication.Starting Price: $24 per month -
34
Zendesk Talk
Zendesk
Connect with customers on a call center solution built right into the Zendesk ticketing system. A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk. Talk is cloud-based call center software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from the same platform they use to manage all other channels. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. For quick questions and easy updates, start texting with your customers. Text lets agents receive texts, automate alerts, and send proactive messages. Each conversation becomes a ticket — with built-in workflows, reporting, and full customer history.Starting Price: $19 per agent per month -
35
Viraltag
Viraltag
Manage multiple social networks, schedule unlimited posts, recycle evergreen content, collaborate with your team, and analyze performance - all from a single dashboard. Each social network is unique. No more uploading same image and caption to all your social networks. Easily customize your message, image dimensions and posting time for every social network. No more planning on excel sheets. Collaborate and plan your social media plan with your entire team on a shared marketing calendar. We turn your data into actionable insights to help you grow your brand. Learn best times to post and which content drives more engagement. Viraltag reports will guide you every step of the way. Track repins, likes, comments, traffic and revenue from your Pinterest account. Viraltag lets you know the best times to post, top keywords to use to further optimize our engagement.Starting Price: $7 per month -
36
Ideolve
Ideolve
Boost your team’s effectiveness and productivity with greater visibility and control of critical business data. Ideolve’s intuitive collaboration tools for business help you collaborate effectively to gain visibility of all your work, automate workflows, enhance process flow management, and exception management and stay in the loop with mentions and real-time notifications. Job application responses on Google Forms are shared via Ideolve with evaluators to record feedback, assign tasks, and collaborate over the selection process. Frontline agents logged into ticketing systems for customer support can leverage cross-functional workflow by escalating complex and exceptional issues to senior team members via Ideolve to gain quick and effective resolutions. Compliance violations discovered during audits can be privately and securely shared via Ideolve’s exception management tools with relevant audit teams to collaborate on the review and remedial action.Starting Price: $1 per user per month -
37
Unbound Social
Bridgeline Digital
Create & publish engaging content and own the conversation. From small to enterprises and multi-location brands deliver efficiency & results. Score the Social Web with unique algorithms to tell you what social content is engaging and what’s not. Numerical scores and recommendations inform you on what to post. Easily find & post brand approved content. Content is scored over time to elevate your organization’s content intelligence. Deploy messages to multiple pages at peak times. While dynamic text allows you to keep it personal. Publish campaigns to 100’s of Facebook pages, embed into your website and share via email, with all leads aggregated in one place. Deliver a tailored process with seamless content approval gateway, adjustable manager permissions and customizable email notifications. -
38
HelpOnTips
Jsimple
Easy to use dynamic ticket creation to keep a track of all customer queries and engagement with a timestamp. We understand all businesses are unique and so should be their SLAs, integrated reminder feature allows you to always stay on time. An intelligent system ensures that multiple internal resources don’t handle a single ticket and thus saves time. Timely remind your team on the SLAs of ticket raised & ensure no delays. Also, update the client on every change in the ticket status to avoid chains of follow up emails. Be the face of your customer HelpOnTips & enhance the user experience by customizing HelpOnTips with your logo, URL, agents & canned messages & email templates. Monitor tickets, agent performance, SLA compliance, request-response time, filter summary statistics for a quick holistic view and much more. With Jsimple’s HelpOnTips you can automate your customer query handling system & resolve customer queries quicker! -
39
SupportBee
SupportBee
SupportBee’s support ticket system enables teams to organize, prioritize and collaborate on customer support emails. SupportBee’s shared inbox works just like email. We stay invisible to your customers, retaining the personal touch of email. However, unlike a traditional email inbox, we offer your team a frictionless way to collaborate by assigning tickets to teams and agents. Everyone knows exactly what they are responsible for and nothing slips through the cracks. Our integrated knowledge base software empowers your customers to help themselves. Your customers can find answers to their questions without having to write to customer support. KBee also integrates tightly with our Shared Inbox, which enables your team to easily insert links to relevant customer support articles when replying to your customers.Starting Price: $49 per month -
40
Khoros
Khoros
Khoros lets you connect with your customers from the moment you make your first offer to the moment of sale, and beyond. Connect with your customers in their channel of choice, whether that’s messaging, chat, social media, email, SMS, on external communities or your own branded communities - we are there to keep you all-ways connected. We’ve built an AI-powered digital engagement platform you can trust — under your biggest success or worst crisis. With Khoros, you get enterprise workflows that can handle deployment complexity, high volume usage, brand protection and security needs of the world’s leading brands, all backed by an award-winning services team accountable to your success. We are more than a tech vendor. Khoros’ award-winning services, coaching and depth of industry expertise make us the right partner for your long-term success. -
41
Intento
Intento
Machine translation and multilingual generative AI platform for global businesses. We deliver immediate, tailored, and personalized language experience in all the software systems your customers and teammates already use, supporting over 650 languages. Save up to 95% on translations by combining best-fit machine translation with source quality improvement and automatic post-editing based on GenAI. Let us take care of your custom MT engines. Empower customer support teams with real-time machine translation for chats and tickets to help customers 24/7 in their native language. Globalize self-service by on-the-fly translation of knowledge bases and community forums, tailored to your data. Our language hub translates documents, support tickets, and enterprise apps so everyone’s on the same page and included. Works as a translation portal and through integrations with Atlassian, Microsoft, ServiceNow, Zendesk, and other tools.Starting Price: $75 per month -
42
CrmOne
CrmOne
CrmOne is an integrated marketing, sales, support, and CRM solution designed to help small to midsize enterprises acquire, engage, and convert website visitors into customers. The cloud-based platform lets businesses use marketing tools to build relationships with customers and retain them for a lifetime. Features of CrmOne include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management, and more. It comes with Free CRM Software, which allows firms to manage and track all activities across customers, leads, and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement, and more.Starting Price: $59/month/5 Users -
43
Facelift Cloud
Facelift
The leading social media management tool. Via Facelift Cloud, you can publish, advertise, manage, monitor, analyze content, and activate your community with just a few clicks. Centrally and efficiently manage all activities on Facebook, Twitter, Instagram, YouTube, Xing, LinkedIn, and many other channels. World-leading social media management tool with active users in over 50 countries worldwide. Suitable for all company sizes. Highest data security through ISO 27001. GDPR compliant! Whether you want to plan and publish your social media posts at scale or analyze the performance of your content, with our marketing solution, we help you take your social media presence to the next level. The intuitive and easy-to-use post-creation process ensures high-quality content on all your networks. Prioritizing and replying to hundreds of messages can be difficult without help. With facelift you can easily track, organize and respond to your community with a unified inbox for all social media. -
44
ArcTicketing
Archarina
ArcTicketing sorts, prioritize and forwards tickets to the right customer agent. All you need to do is set up the assignment rules. Quick turnaround time guaranteed! Measure the quality and completeness of resolved tickets by downloading the performance report. You can identify the average response time taken to resolve a ticket. Add users and set up their roles—define their capabilities, the kind of tickets they attend to, and functionalities that would be visible to them. Set up your SLAs with a clear mentioning of the tickets that needs to be attended immediately and those that can remain unanswered. -
45
Deskware
Deskware
A combination of manual and automated processes allows you to resolve customer issues fast and efficiently, all in one place. The cloud-based nature of this ticketing system helps to keep track of conversations, prioritize, categorize and assign tickets so you are always a valuable resource for your customers. Deskware improves your communication between help desk agents and customers, resulting in faster, better problem resolution with no unnecessary friction. Agents and customers can communicate online, through email or through the Deskware mobile app. Among its many features, Deskware allows you to be organized and problem-solve your way. Within the system agents can create custom agent views and custom ticket filters to organize tickets beyond priority status in the queue. Deskware provides a system that is flexible, scalable and simple-to-use, making customer support an easily manageable process.Starting Price: $29 per month -
46
ProProfs Help Desk
ProProfs
ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.Starting Price: $15 per user per month -
47
EvantoDesk
Evanto
Powerful yet simple help desk software. No ticket ids, no customer portal, just personal emails for happy customers. No more ticket numbers or portals to log into, instead customers just receive a personal email. Enables fast processing of customer emails whilst ensuring that nothing slips through the cracks. Quickly and easily collaborate behind the scenes for any email using @mentions and notes. Understand your team's performance using metrics such as response and resolution times and customer happiness scores. Collaborating between the team, re-typing the same old responses, working out who is replying to what, making sure nothing slips through the cracks etc takes time using just email software. EvantoDesk is simple to help desk software that will make your team effective and facilitate very happy customers. EvantoDesk is trusted by businesses across a spectrum of industries. -
48
Socialit
Kaitsta Technologies
A 100% Free Social Media Scheduling Tool. Visually plan, and schedule your social media posts on Facebook, Instagram, Twitter & Linkedin. Never pay for a social media scheduling tool again. Craft the perfect post for each social network, all in one place. Channels we support. Facebook. Engage and communicate with your audience on Facebook by scheduling different posts types for all your FB pages and groups. Socialit helps you schedule/share visually appealing Facebook posts, the kind that makes them stop while scrolling through their feed. Instagram. Forge a more personal connection with your customers by scheduling multiple images, GIFs and video posts of your products. Now you can auto-publish posts directly to your Instagram business accounts, no notifications required! -
49
Appu Social
Appu Social
We understand the importance of social media in today’s world. That’s why we offer an innovative social media scheduling tool that you can trust. Collaborate with your clients and teams to plan, post, and measure the success of content on every platform. More supported integrations than any other social media scheduler. Customize and preview posts or thumb-stopping content across your social channels, and enjoy up-to-date Instagram tools. Collaborate with your team & clients and keep your posts on-brand. Use one-click reports to surface your most engaging content or choose to build and automatically send custom reports. People spend, on average, almost 2.5 hours on social media every day. Social media never stands still, making real-time dashboards the more accurate and intuitive way to stay on top of your performance. Track and showcase all your Facebook, Instagram, and LinkedIn metrics in the social media scheduler platform’s customizable dashboards.Starting Price: $15 per month -
50
ExpressConnect
Service Express
Simplify support and increase your productivity. ExpressConnect is an all-in-one solution designed to power your data center maintenance. Let us identify failures and minimize disruptions with hardware monitoring for your server, storage, and network equipment. Skip placing service calls with automated support. 24/7 support automatically opens tickets using real-time alerts. Fault diagnosis and service insights for every ticket. Secure agentless and email-based solutions. Manage your tickets anytime from anywhere quickly and easily with ExpressConnect. Upload technical documents and share notes to collaborate directly with your engineer. Track real-time service ticket status and view history by agreement, location, or date. Place tickets in your existing ITSM with a custom integration. Accurately forecast plans for infrastructure projects and adjust maintenance coverage with the support data you need.Starting Price: Free
