Audience

Marketers and brand managers interested in a digital-first customer engagement platform for transformative CX

About Khoros

Khoros lets you connect with your customers from the moment you make your first offer to the moment of sale, and beyond. Connect with your customers in their channel of choice, whether that’s messaging, chat, social media, email, SMS, on external communities or your own branded communities - we are there to keep you all-ways connected. We’ve built an AI-powered digital engagement platform you can trust — under your biggest success or worst crisis. With Khoros, you get enterprise workflows that can handle deployment complexity, high volume usage, brand protection and security needs of the world’s leading brands, all backed by an award-winning services team accountable to your success. We are more than a tech vendor. Khoros’ award-winning services, coaching and depth of industry expertise make us the right partner for your long-term success.

Integrations

Ratings/Reviews

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Company Information

Khoros
Founded: 2008
United States
khoros.com

Videos and Screen Captures

Khoros Screenshot 1
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Khoros Frequently Asked Questions

Q: What kinds of users and organization types does Khoros work with?
Q: What languages does Khoros support in their product?
Q: What kind of support options does Khoros offer?
Q: What other applications or services does Khoros integrate with?
Q: Does Khoros have a mobile app?
Q: What type of training does Khoros provide?

Khoros Product Features

Audience Intelligence

Audience Segmentation Not Supported
Social Listening Not Supported
Sentiment Analysis Not Supported
Data Visualization Not Supported
Social Media Analytics Not Supported
Data-Driven Insights Not Supported
Competitive Intelligence Not Supported
AI / Machine Learning Not Supported
Trend Tracking Not Supported
Image Recognition Not Supported
Content Tracking Not Supported
Filters / Search Not Supported

Chatbot

Prediction Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Context and Coherence Not Supported
Payment Integration Not Supported
Call to Action Not Supported
Inline Media / Videos Not Supported
Social Media Integration Not Supported
Sentiment Analysis Not Supported
Reporting / Analytics Not Supported
Human Takeover Not Supported
Ready-made Templates Not Supported

Customer Engagement

Content Syndication Not Supported
Live Chat Not Supported
Feedback Collection Not Supported
Churn Management Not Supported
Analytics Not Supported
Community Management Not Supported
Gamification Not Supported
Video Content Not Supported
Communication Management Not Supported

Live Chat

Offline Form Not Supported
Geo Targeting Not Supported
Transfers / Routing Not Supported
Third Party Integration Not Supported
Canned Responses Not Supported
Website Visitor Tracking Not Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Customizable Branding Not Supported

Reputation Management

Response Management Not Supported
Review Monitoring Not Supported
Sentiment Analysis Not Supported
Gamification Not Supported
Campaign Management Not Supported
Review Generation Not Supported
Social Media Metrics Not Supported
Social Media Monitoring Not Supported
White Label Not Supported

Social Media Management

Brand Tracking Not Supported
Multi-Account Management Not Supported
Multi-User Collaboration Not Supported
Automated Publishing Not Supported
Customer Engagement Not Supported
Social Media Monitoring Not Supported
Content Management Not Supported
Reporting/Analytics Not Supported
Post Scheduling Not Supported

Social Media Marketing

Analytics Supported
Automated Publishing Supported
Contact Management Supported
Content Management Supported
Conversion Tracking Supported
Customer Targeting Supported
Keyword Filtering Supported
Multi-Account Management Supported
Post Scheduling Supported

Khoros Additional Categories