Audience
Medium to large customer service organizations
About OBI Engage
Excellent customer engagement, online customer service and social media management. Discover the power of OBI Engage: social media, messaging apps, reviews, live chat and chatbots in one solution. Ensure yourself of satisfied and loyal customers providing direct and personal customer service on social media, live chat, review sites and messaging apps. With OBI Engage you manage all online conversations from one central platform and are able to include intelligent chatbots in your service process for even more efficiency. Profit from smart workflows, case management and integrations with third party systems to provide the best service. Stay up to date on what is happening around your company and react proactively on mentions by using the integrated monitoring tool. Create, plan and publish posts across social media channels using the handy content calendar and measure the impact and reach of your campaigns with integrated social analytics and reporting.
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Integrations
Company Information
OBI4wan
Founded: 2011
Netherlands
www.obi4wan.com/nl/producten/webcare/
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Product Details
Platforms Supported
Cloud
Android
iPhone
iPad
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
OBI Engage Frequently Asked Questions
OBI Engage Product Features
Customer Service
Alerts / Escalation
Call Center Management
Email Management
Live Chat
Performance Metrics
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Appointment Management
Knowledge Base
Queue Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Offline Form
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Geo Targeting
Screen Sharing
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring