Audience

Businesses interested in a powerful platform to manage their digital conversations and improve their customer service

About Orlo

With a whole load of channels to toggle between and the public always watching, delivering social customer care and marketing content that knocks their socks off is no easy feat. But what if you could enhance your tech stack with one powerful platform to manage your digital conversations? Well, now you can. The Orlo platform empowers you to focus on what really matters - providing a great customer experience - and it only takes a matter of hours to get you set up! The Orlo Inbox brings together all of your digital conversations, empowering you and your team to support your customers at the moments they need you most. Whether your interactions take place on social, live chat, WhatsApp or SMS, you can effortlessly deliver the best possible service without leaving the Inbox. Engaging your audience just got easier with Orlo’s marketing solution. Support your customers at the moments that matter with our integrated live chat solution.

Integrations

Ratings/Reviews

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Company Information

Orlo
Founded: 2013
United Kingdom
www.orlo.tech/solutions

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online

Orlo Frequently Asked Questions

Q: What kinds of users and organization types does Orlo work with?
Orlo works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Orlo support in their product?
Orlo supports these languages: English.
Q: What kind of support options does Orlo offer?
Orlo offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Orlo integrate with?
Orlo integrates with: Microsoft Dynamics 365, Facebook, Microsoft Power BI, and WhatsApp.
Q: What type of training does Orlo provide?
Orlo provides training in the form of documentation, live online, and webinars.

Orlo Product Features

Customer Communications Management

Print Management Not Supported
Batch Communications Not Supported
Template Management Not Supported
On-Demand Communications Not Supported
Video Content Not Supported
Multi-Channel Communications Not Supported
Personalization Not Supported
Interactive Content Not Supported
Email Distribution Not Supported
Chat / Messaging Not Supported
Content Management Not Supported

Live Chat

Offline Form Not Supported
Geo Targeting Not Supported
Transfers / Routing Not Supported
Third Party Integration Not Supported
Canned Responses Not Supported
Website Visitor Tracking Not Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Customizable Branding Not Supported

Social Media Advertising

Ad Creation Not Supported
Ad Buying Not Supported
Reporting / Analytics Not Supported
Campaign Management Not Supported
Digital Asset Management Not Supported
Bulk Advertising Not Supported
Roles / Permissions Not Supported
Collaboration Tools Not Supported
Comment / Reply Moderation Not Supported
Retargeting Not Supported

Social Media Management

Brand Tracking Not Supported
Multi-Account Management Not Supported
Multi-User Collaboration Not Supported
Automated Publishing Not Supported
Customer Engagement Not Supported
Social Media Monitoring Not Supported
Content Management Not Supported
Reporting/Analytics Not Supported
Post Scheduling Not Supported

Social Media Marketing

Conversion Tracking Not Supported
Customer Targeting Not Supported
Contact Management Not Supported
Keyword Filtering Not Supported
Analytics Not Supported
Automated Publishing Not Supported
Multi-Account Management Not Supported
Content Management Not Supported
Post Scheduling Not Supported