JobWatch

JobWatch

Orbital Solutions
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+

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About

JobWatch’s fully integrated CRM connects all your customer data, providing you with a rich and integrated picture of each and every account, contact, site and contract. It makes life easy for your back office team who are able to access customer information and histories in an instant. This means fast and efficient handling of calls, new job booking and tracking of all calls, tasks and activities against each customer account. JobWatch lets you manage all your contracts with ease. Create unlimited job types, specific to individual customers and including their agreed rates for labour, parts, delivery and travel time. That means accurate billing and invoicing, protecting your revenues and ensuring customer satisfaction. JobWatch CRM provides a detailed history for every customer account with instant access to calls, tasks and activities as well as jobs, invoices and other documents such as completed job cards.

About

cc-Modeler ProfessionalSoftware, tools to optimize call center performance and schedulingcc-Modeler call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small. Use it to improve your service levels, identify staffing gaps and have happier customers. Suitable for any organization handling incoming customer calls - call centers, helpdesks or support groups. Identify your real staffing needs for each period through the day. Handle multiple shifts and planned breaks, so that you can optimize agent schedules and coverage. Provide detailed performance analysis throughout the day, based on your service level goals. Eliminate periods of agent overload. Improve overall call center capacity. Improve customer satisfaction through reduced ASA and more consistent performance. Reduce the number of abandoned calls from your customers. Increase Customer Satisfaction.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies that need a mobile workforce management system

Audience

Companies seeking a tool to optimize call center performance and scheduling

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$35 per user per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Orbital Solutions
Australia
www.orbitalsolutions.com.au

Company Information

KoolToolz.com
kooltoolz.com

Alternatives

Alternatives

AgentTime

AgentTime

Portage Communications
ProfitWatch Call Accounting

ProfitWatch Call Accounting

Metropolis Technologies
Call Center Designer

Call Center Designer

Portage Communications
CallWatchPro

CallWatchPro

7twenty
Vector Scheduling

Vector Scheduling

Vector Solutions

Categories

Categories

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Integrations

No info available.

Integrations

No info available.
Claim JobWatch and update features and information
Claim JobWatch and update features and information
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